MyFax is an online fax service that lets you send and receive faxes without needing a fax machine. They offer three subscription plans based on usage: Home Office User, Small Business User, and Power User, with prices ranging from about $10 to $45 a month. You get features like free local or toll-free fax numbers, mobile apps, and online fax storage. They bill monthly or annually, and you can add extra pages if needed, with no long-term contracts or setup fees, so it's easy to manage and cancel anytime.
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The cancellation process is straightforward through the MyFax Central online portal with clear navigation to the cancellation link, and users receive a confirmation email. Some users might need to contact customer support if online cancellation is not possible, but overall the steps are simple and quick to follow.
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minutes to cancel a MyFax subscription.
How to Cancel MyFax: Step by Step
If you purchased through MyFax:
- Log in to MyFax Central.
- Navigate to the “Account Details” section on the top navigation.
- Click on the “Billing” tab.
- Locate and click on the “Cancel My Account” link.
- Follow any additional prompts to confirm cancellation.
- Check your email for a confirmation of cancellation with a confirmation number.
- Ensure any outstanding balances are paid before cancellation.
If you purchased through iTunes:
- Open the Settings app on your iPhone or iPad.
- Tap on your Apple ID at the top of the screen.
- Select 'Subscriptions' from the menu.
- Locate and tap on your MyFax subscription.
- Tap Cancel Subscription to cancel.
- If using a Mac:
- Open the App Store and click your name.
- Click on Account Settings.
- Scroll to Subscriptions and click Manage.
- Click the MyFax subscription and then Cancel Subscription.
- If using a Windows PC:
- For newer versions: Use the Apple Music or Apple TV app and click your name.
- Choose View My Account and scroll to Settings. Click Manage under Subscriptions.
- Click Edit, then Cancel Subscription.
- For older versions: Open iTunes, choose Account, then View My Account.
- Scroll to Settings, click Manage under Subscriptions, click Edit, and Cancel Subscription.
Tips & Tricks for Canceling MyFax
- Persistently press 0 or try multiple sequences of the phone keypad to bypass automated menus and reach a live agent.
- Ignore automated prompts sometimes responding to voice menus prolongs the process; silence or non-response can trigger an operator connection.
- Call during off-peak hours when call volume is low to increase the chance of getting through.
- Prepare to escalate by requesting supervisors or higher-level representatives if initial agents are unhelpful or refuse cancellation.
- Closely monitor bank or credit card statements for unauthorized charges after cancellation attempts, indicating failed cancellations or continued billing.
- Be firm and clear stating you want to cancel immediately and do not accept vague promises or callbacks.
- Document all interactions including date, time, agent name, and confirmation numbers if provided.
- Use multiple channels including phone and the official website cancel page (https://www.myfax.com/cancel), but do not rely solely on online methods as users report they often don’t work.
- Report fraudulent charges to your credit card company if cancellations fail and charges continue.
MyFax Customer Service Info
If you need assistance, here's how you can get in touch with MyFax's support team.
Cancel MyFax Script
Script
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Dear MyFax Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with MyFax. Unfortunately, due to changes in my business needs, I no longer require fax services at this time.
I appreciate the service provided thus far, but I would like to discontinue my subscription effective immediately. Please confirm the cancellation and let me know if you need any further information from my side.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
MyFax subscription can be canceled by logging into MyFax Central, navigating to “Account Details,” then the “Billing” tab, and selecting the “Cancel My Account” link. The account remains active until the end of the current billing cycle, allowing continued use and access, but will close immediately if canceled during a free trial. Important to note, outstanding balances must be paid before closure, and after cancellation, the previous fax number may not be available for re-subscription.
To cancel your MyFax subscription, you do need to log in to MyFax Central, which requires your password, to access the cancellation option under the "Billing" tab. If you don't have your password, you can reset it at https://central.myfax.com/login. Alternatively, if you cannot cancel via the portal or have an outstanding balance, you can contact Customer Support via chat or email, where verification involves your MyFax number and the last four digits of your card, but no password is explicitly required there.
- Difficulty canceling the subscription, with reports of users being unable to successfully cancel their service.
- Continued billing after cancellation, with instances of users being charged for many months post-cancellation.
- Perceived high subscription costs, users often find the pricing less competitive compared to other fax services.
- Poor customer service, including refusal to cancel services and lack of refund for undelivered service.
- Service quality issues, such as MyFax numbers not working properly.
- Feeling scammed or misled by the company's billing or subscription policies.
MyFax allows you to cancel your subscription at any time, but the cancellation only takes effect at the end of your current billing cycle, except if you cancel during a free trial period, which ends immediately. There are no specific lock-in contracts or early cancellation fees mentioned, but you must pay any outstanding balance before the account closure. Be aware that once canceled, you lose access to stored fax documents, and you may not get your previous fax number back if you re-subscribe.
Before cancelling a MyFax subscription, it is important to save any stored fax documents as you will lose access to them once your account is cancelled. The cancellation takes effect at the end of your current billing cycle, except if you are in a free trial where the account closes immediately. Upon cancellation, you lose access to features like Fax Archive, Fax by Email, your Fax Numbers, Mobile App, and all other MyFax services. Additionally, outstanding balances must be cleared before closure, and re-subscribing may not allow you to keep your previous fax number.
- MyFax number
- Last four digits of card on file
- Email address associated with account
- Account number
- Password or credentials to log in
- Full name (First and Last Name)
- Billing address
- Phone number registered to account
- City, State, ZIP/Postal Code, Country
- Date and amount of last charge
- Reason for cancellation (may be requested)
- Confirmation of cancellation via provided email
We've actually written a step by step guide on how to get a refund from MyFax. Check it out!
The Easiest Way to Cancel MyFax
If you’re frustrated trying to cancel your subscription, membership, or bill from MyFax—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MyFax?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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