The Ultimate Step by Step Guide to Cancelling a MyHeritage Subscription or Membership (myheritage.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
MyHeritage is a service that helps you create family trees, explore historical records, enhance and colorize old photos, and even use DNA testing to learn about your ethnicity and family connections. They offer these as free services with options to "Go Premium" for more features, which means you might be billed for a subscription if you choose to upgrade. Subscriptions typically give you access to unlimited family tree sizes, historical records, and advanced photo tools. So, if you see charges from MyHeritage, it's likely for a subscription plan or DNA kit purchase to unlock these extra services.
The cancellation process is relatively straightforward if the user follows the steps to log in, access 'My purchases', and cancel the subscription through the website interface. However, if the options are missing or the subscription was purchased via an app, cancellation requires additional steps such as contacting customer service or managing app subscriptions via Google Play or Apple's App Store, which adds some difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a MyHeritage subscription.
How to Cancel MyHeritage: Step by Step
If you purchased through MyHeritage website:
Log in to www.myheritage.com on your browser.
Click on your name on the upper right corner of the Home page and go to 'My purchases'.
Under 'My purchases' on the left, select either 'Complete subscriptions', 'Site subscriptions', or 'Data subscriptions'.
On the right, view the status of your subscription and click on 'View details'.
After seeing the type of plan and the next billing date, click on 'Cancel my subscription'.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu (three horizontal lines) on the top left.
Select 'Subscriptions'.
Find the MyHeritage subscription you wish to cancel.
Tap 'Cancel subscription' and follow the prompts.
If you purchased through the App Store:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen.
Select 'Subscriptions'.
Find the MyHeritage subscription in the list.
Tap 'Cancel Subscription' and follow the instructions.
How to Contact MyHeritage
If you need assistance, here's how you can get in touch with MyHeritage's support team.
Cancel before auto-renewal by setting a calendar reminder a few days ahead to avoid unwanted charges.
Use direct messaging on social media platforms like Twitter/X for faster customer service response and cancellation confirmation.
Follow the website process carefully: Login → Account Name → My Purchases → Site Subscriptions → View Details → Cancel and confirm, but be aware this can sometimes fail.
Cancel on App Store or Google Play if the subscription was purchased on mobile platforms; uninstalling the app alone does not cancel the subscription.
Repeatedly contact support via Twitter if initial cancellation attempts fail, as users have reported success this way.
Request refunds within 30 days of being charged, mentioning you tried to cancel during the trial period or before renewal.
If facing customer service difficulties, escalate by public posts on forums or social media tagging MyHeritage to push for resolution.
Use third-party cancellation services like DoNotPay that offer to handle cancellation and refund requests on your behalf.
Use firm, clear language stating you want to cancel immediately and do not want to be charged again; keep records of all communication.
Be persistent and patient: Sometimes cancellation and refunds require multiple attempts and follow-ups over several days or weeks.
Why Do People Request Refunds from MyHeritage
Unwanted automatic subscription renewal without clear consent or easy cancellation options.
Difficulty in canceling the subscription through the website or app, leading to frustration.
Charged after canceling trial subscriptions, causing users to seek refunds.
Lack of clear billing notifications, resulting in surprise charges.
Privacy concerns, including sharing of private family tree and DNA information.
Harassment by phone calls from customer service even after cancellation.
Delayed or refused refunds, requiring persistence or third-party intervention.
Complicated process to stop automatic renewal, sometimes requiring direct helpline contact.
Difficulty navigating the site, leading to accidental subscription continuation.
MyHeritage Refund Script
Script
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Dear MyHeritage, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
MyHeritage Refund Policy
MyHeritage allows members to cancel their subscriptions by managing their account settings on the website or through the platform from which they purchased the subscription (e.g., App Store or Google Play). If a member is unsatisfied, they can request a full refund by contacting Customer Support within 30 days of their purchase. Automatic renewals must be canceled before the renewal date to avoid further charges.
The Easiest Way to Get a MyHeritage Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from MyHeritage—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
MyHeritage allows you to cancel your paid subscription at any time for any reason, with the cancellation taking effect within 3 business days. There are no contracts, lock-ins, or early-cancellation fees, but the cancellation request must include your identifying information and be submitted through specific channels such as their website, email, phone, or registered mail. They also provide a pro rata refund for the unused period after cancellation takes effect. Be aware that after cancellation, your account reverts to a free Basic plan, and any discounted introductory pricing will revert to standard pricing if you resubscribe later.
Unwanted automatic subscription renewal without clear consent or easy cancellation options.
Difficulty in canceling the subscription through the website or app, leading to frustration.
Charged after canceling trial subscriptions, causing users to seek refunds.
Lack of clear billing notifications, resulting in surprise charges.
Privacy concerns, including sharing of private family tree and DNA information.
Harassment by phone calls from customer service even after cancellation.
Delayed or refused refunds, requiring persistence or third-party intervention.
Complicated process to stop automatic renewal, sometimes requiring direct helpline contact.
Difficulty navigating the site, leading to accidental subscription continuation.
MyHeritage account login credentials (email address and password)
Access to the platform where the subscription was purchased (MyHeritage website, App Store, or Google Play)
Apple ID or Google account access (if canceling via a mobile app)
Subscription details (type of plan, renewal date, etc.)
MyHeritage account information (such as name and email associated with the account)
Reason for refund request (if requesting a refund, though this may not always be required)
Original payment details (only if specifically requested for a refund)
Ensure any outstanding debts to MyHeritage are paid if deleting your account
Before cancelling your MyHeritage subscription, know that once the cancellation takes effect, your account will be downgraded to the free Basic plan. This means you will lose access to all applications, databases, and premium product features that are available only to paid subscriptions. If you've been using any advanced tools or research features, those will no longer be accessible. It's important to consider this loss of access before cancelling to avoid any surprises in your genealogical research experience.
MyHeritage allows members to cancel their subscriptions by managing their account settings on the website or through the platform from which they purchased the subscription (e.g., App Store or Google Play). If a member is unsatisfied, they can request a full refund by contacting Customer Support within 30 days of their purchase. Automatic renewals must be canceled before the renewal date to avoid further charges.
To cancel your MyHeritage subscription, you do need to log in with your account credentials, which means you will need your password. If you have forgotten your password, you can reset it at this URL: https://www.myheritage.com/login (click "Forgot your password?"). There does not appear to be an option to cancel your subscription through phone or chat support without logging in first, so having access to your password is necessary for cancellation.
We've actually written a step by step guide on how to get a refund from MyHeritage. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your MyHeritage subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your MyHeritage account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel MyHeritage online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
MyHeritage charges on statements could show up with descriptors such as: MYHERITAGE MYHERITAGE.COM MYHERITAGE SUBSCRIPTION MYHERITAGE PAYMENT or variations including the company name and website. Exact descriptors may vary by bank or payment processor.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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