MYOB Australia offers accounting and payroll software designed for different types of businesses, from sole operators to large companies. Their services include managing invoices, expenses, employee payroll, inventory, and financial reports, all accessible through apps or web browsers. They have a variety of subscription plans with no lock-in contracts, allowing monthly or yearly payments, and you might see billing from them if you're subscribed to any of their plans like Solo, Business Lite, or Business Pro. You can cancel anytime and add extra features like payroll for employees or inventory management for additional costs.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancelling a MYOB subscription requires calling their support during business hours and having resolved any outstanding payments and payroll obligations, making the process slightly involved but straightforward. The steps are clear and can be done over a phone call without much complexity, but it is not fully automated online which slightly increases difficulty and time needed.
Estimated Time
On average, it takes
10 minutes
00
00
minutes to cancel a MYOB Australia subscription.
How to Cancel MYOB Australia: Step by Step
If you purchased through MYOB Account:
- Log in to your MYOB account at myaccount.myob.com.
- Navigate to the Manage my product section.
- Locate the subscription you wish to cancel.
- Click on the Cancel subscription option and follow the prompts to finalize the cancellation.
- Ensure you have completed all necessary steps as instructed on the screen.
If you purchased through a third-party (e.g., direct debit):
- Contact MYOB support directly via their support channel to initiate cancellation.
- Provide them with the necessary information regarding your account and subscription.
- Confirm the cancellation via email or by following any provided steps.
Tips & Tricks for Canceling MYOB Australia
- Use the myaccount.myob.com platform instead of the old my.myob.com to manage and cancel subscriptions.
- Ensure you are logged in with the primary contact's email for the subscription to have cancellation access.
- Fill out a "change in details" form with your own information if you cannot cancel directly, especially after failed previous attempts.
- Restart cancellation cases if prior requests or tickets get closed without resolution.
- Keep detailed records of all communication attempts, call times, and messages for escalation or proof if needed.
- Contact support multiple times despite initial rejections, as persistence is necessary due to difficulty in cancellation.
- Escalate via forums or community pages when standard cancellation attempts fail.
- Be prepared to dispute charges or threaten to involve a debt collector if wrongful charges continue after cancellation requests.
- Consider timing your cancellation requests end of month or billing cycle to avoid being charged for a new cycle.
- Some users have resorted to canceling their bank card to stop recurring payments as a last resort.
- Use firm and clear language stating you will pursue formal complaints or refunds if charges persist after cancellation requests.
MYOB Australia Customer Service Info
If you need assistance, here's how you can get in touch with MYOB Australia's support team.
Cancel MYOB Australia Script
Script
Copy
Dear MYOB Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have recently decided to reduce my business expenses. I appreciate the support and services provided by MYOB, but I believe this decision is necessary at this time.
Please let me know if there are any further steps I need to take to complete this process. Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
MYOB Australia's subscription cancellation policy requires the cancellation to be done by the business owner or the person who set up the subscription. To cancel, you must call MYOB at 1300 940 281 during business hours. You can restart your subscription within 60 days of cancellation and continue using your MYOB product without starting a new one; after 60 days, a new subscription and file creation are necessary.
To cancel your MYOB Australia subscription, you need to be the business owner or the person who set up the subscription, and it is done by calling their support line at 1300 940 281. This process requires your authentication, so you will need access to your account which implies knowing your password. If you have forgotten your MYOB password, you can reset it via this link: https://www.myob.com/au/support/login-and-2fa/security-improvements/change-your-signin-password-in-my-account. So, yes, having your password is necessary to cancel the subscription, but cancellation is done through phone support.
- Software functionality issues: Problems with logging in, slow software, and two-factor authentication failures.
- Removal of key features: Loss of ability to email invoices without upgrading and additional personal information requirements.
- Unexpected fees: Charges for online payments previously included for free (e.g., 1.8% + $0.25 transaction fee).
- Strict verification demands: Requirement for extensive documents like Trust Deeds, leading to account limitations.
- Poor customer service: Slow response times, unhelpful support, and restrictive policies favoring primary account holder contact.
- Cancelling difficulties: Forced to call sales teams to cancel instead of easy online cancellation, and involuntary invoicing after cancellation attempts.
- Outdated and cumbersome: Viewed as less user-friendly and less modern compared to competitors like Xero or QuickBooks.
- Limited functionality of MYOB Solo: Non-cloud based, non-refundable, and ineffective for collaboration with accountants.
- Customer frustration with forced paid upgrades: Being coerced to use paid "secure invoicing" and other paid features that were previously free.
MYOB allows you to cancel your subscription at any time by notifying them at least 10 days before your renewal date. However, there are no refunds or credits for partial subscription periods, and your subscription will continue until the end of the current billing period (or the next period if notified late). You should also be aware that after cancellation, you only have a 30-day period to export your data before losing access, and MYOB may charge fees for data access beyond that time. There are no lock-in contracts or early cancellation fees, but automatic renewals mean you must actively cancel to avoid further charges.
Before cancelling your MYOB subscription, consider that you will lose access to all MYOB online services and data stored in your account. It is important to download copies of any uploaded documents and export key financial data like General ledger details and Balance Sheet reports before cancellation. Payroll users should ensure all super payments are completed and Single Touch Payroll information is finalized to notify the ATO that payroll info will no longer be submitted from MYOB. Additionally, you should turn off invoice reminders and unpaid invoice summaries. Only the business owner or the person who set up the subscription can cancel it, and you can restart your subscription within 60 days if needed without creating a new account.
- Be the business owner or subscription creator (only these roles can cancel)
- Your contact details
- MYOB account email/username
- Phone number linked to the account
- Partner Client ID (if cancelling as a partner or accountant)
- Client Serial Number (for AccountRight/company file subscriptions)
- Names of the files to cancel (if multiple company files are active)
- Amount of files to cancel (if more than one)
- Reason for cancellation
- Outstanding payments cleared (all payments on the account/file must be paid up)
- All payroll/super payments finalised (if using payroll)
- Single Touch Payroll (STP) information finalised (if using payroll)
- Turn off invoice reminders and unpaid invoice summaries
- Backup/export your company data and reports
- Download any documents from In Tray
- Call MYOB customer support during business hours (1300 940 281) or use the cancellation support form/chat
We've actually written a step by step guide on how to get a refund from MYOB Australia. Check it out!
The Easiest Way to Cancel MYOB Australia
If you’re frustrated trying to cancel your subscription, membership, or bill from MYOB Australia—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to MYOB Australia?
MYOB Australia, MYOB Australia MYOB Australia AU, MYOB Com, MYOB Australia Payment, MYOB AU Charge, MYOB Business Charge, MYOB Subscription, MYOB Software Charge
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
