Can I Cancel MYOB Australia at Any Time?

MYOB allows you to cancel your subscription at any time by notifying them at least 10 days before your renewal date. However, there are no refunds or credits for partial subscription periods, and your subscription will continue until the end of the current billing period (or the next period if notified late). You should also be aware that after cancellation, you only have a 30-day period to export your data before losing access, and MYOB may charge fees for data access beyond that time. There are no lock-in contracts or early cancellation fees, but automatic renewals mean you must actively cancel to avoid further charges.

Why Do People Cancel MYOB Australia?

Software functionality issues: Problems with logging in, slow software, and two-factor authentication failures.Removal of key features: Loss of ability to email invoices without upgrading and additional personal information requirements.Unexpected fees: Charges for online payments previously included for free (e.g., 1.8% + $0.25 transaction fee).Strict verification demands: Requirement for extensive documents like Trust Deeds, leading to account limitations.Poor customer service: Slow response times, unhelpful support, and restrictive policies favoring primary account holder contact.Cancelling difficulties: Forced to call sales teams to cancel instead of easy online cancellation, and involuntary invoicing after cancellation attempts.Outdated and cumbersome: Viewed as less user-friendly and less modern compared to competitors like Xero or QuickBooks.Limited functionality of MYOB Solo: Non-cloud based, non-refundable, and ineffective for collaboration with accountants.Customer frustration with forced paid upgrades: Being coerced to use paid "secure invoicing" and other paid features that were previously free.

What Information Do I Need to Cancel MYOB Australia?

Be the business owner or subscription creator (only these roles can cancel) Your contact details MYOB account email/username Phone number linked to the account Partner Client ID (if cancelling as a partner or accountant) Client Serial Number (for AccountRight/company file subscriptions) Names of the files to cancel (if multiple company files are active) Amount of files to cancel (if more than one) Reason for cancellation Outstanding payments cleared (all payments on the account/file must be paid up) All payroll/super payments finalised (if using payroll) Single Touch Payroll (STP) information finalised (if using payroll) Turn off invoice reminders and unpaid invoice summaries Backup/export your company data and reports Download any documents from In Tray Call MYOB customer support during business hours (1300 940 281) or use the cancellation support form/chat

What Should I Know Before Cancelling MYOB Australia?

Before cancelling your MYOB subscription, consider that you will lose access to all MYOB online services and data stored in your account. It is important to download copies of any uploaded documents and export key financial data like General ledger details and Balance Sheet reports before cancellation. Payroll users should ensure all super payments are completed and Single Touch Payroll information is finalized to notify the ATO that payroll info will no longer be submitted from MYOB. Additionally, you should turn off invoice reminders and unpaid invoice summaries. Only the business owner or the person who set up the subscription can cancel it, and you can restart your subscription within 60 days if needed without creating a new account.

What is MYOB Australia's Cancellation Policy?

MYOB Australia's subscription cancellation policy requires the cancellation to be done by the business owner or the person who set up the subscription. To cancel, you must call MYOB at 1300 940 281 during business hours. You can restart your subscription within 60 days of cancellation and continue using your MYOB product without starting a new one; after 60 days, a new subscription and file creation are necessary.

Do I Need My MYOB Australia Password to Cancel?

To cancel your MYOB Australia subscription, you need to be the business owner or the person who set up the subscription, and it is done by calling their support line at 1300 940 281. This process requires your authentication, so you will need access to your account which implies knowing your password. If you have forgotten your MYOB password, you can reset it via this link: https://www.myob.com/au/support/login-and-2fa/security-improvements/change-your-signin-password-in-my-account. So, yes, having your password is necessary to cancel the subscription, but cancellation is done through phone support.

Can I Get a Refund from MYOB Australia?

We've actually written a step by step guide on how to get a refund from MYOB Australia. Check it out!

How to Cancel Your MYOB Australia Subscription (2026)

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Cancelling a MYOB subscription requires calling their support during business hours and having resolved any outstanding payments and payroll obligations, making the process slightly involved but straightforward. The steps are clear and can be done over a phone call without much complexity, but it is not fully automated online which slightly increases difficulty and time needed.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your MYOB Australia subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your MYOB Australia account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel MYOB Australia online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

MYOB Australia May Show Up On Your Statement As:

MYOB Australia MYOB Australia MYOB Australia AU MYOB Com MYOB Australia Payment MYOB AU Charge MYOB Business Charge MYOB Subscription MYOB Software Charge

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