MyQ offers video storage subscription plans for their smart garage and home cameras. These plans let you record and save video clips for up to 30 days, get smart alerts for things like motion, people, and vehicles, and customize your settings. You can watch live video without a subscription, but recording and advanced features need one. Subscriptions cost between about $20 to $100 a year depending on the plan and number of cameras, and you can manage or cancel your subscription anytime online.
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Users can cancel the MyQ subscription directly through the myQ Settings menu or by logging into their account on myqservices.com, which is a straightforward online process. The instructions are clearly stated, and the cancellation involves simple steps like selecting 'Cancel subscription' and confirming it, making it relatively easy to complete quickly.
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minutes to cancel a MyQ Subscription subscription.
How to Cancel MyQ Subscription: Step by Step
If you purchased through the MyQ Website:
- Go to www.myqservices.com and log in using your MyQ account credentials.
- Navigate to your account settings or subscription management section.
- Select your active Video Storage Plan.
- Choose the option to cancel your subscription. Follow any additional prompts to confirm the cancellation.
- You should receive a confirmation of your cancellation via email.
Tips & Tricks for Canceling MyQ Subscription
- Start cancellation attempts early before the next billing cycle to avoid automatic charges.
- Use clear, direct language stating you want to "cancel my subscription immediately" and "do not charge me further fees." Use phrases like "final request to cancel."
- Persist through multiple contacts — some users report needing repeated emails or calls to persistently demand cancellation.
- Escalate by requesting to speak with supervisors or higher-level customer support if frontline reps are uncooperative.
- Keep records of all communications including dates, names, and copies of emails to strengthen your case if needed.
- Attempt cancellation via desktop website rather than app, as some users report better success there.
- Use indirect timing tactics like trying to cancel late at night or during off hours when customer support might be less busy/more lenient.
- Ignore confusing UI prompts and focus on explicit cancellation confirmation steps.
- Block or filter marketing emails after cancellation to reduce spam if company continues to email.
- Consider alternate workarounds such as leaving payment info blank or deleting account info after cancellation attempts to prevent rebilling.
MyQ Subscription Customer Service Info
If you need assistance, here's how you can get in touch with MyQ Subscription's support team.
Cancel MyQ Subscription Script
Script
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Dear MyQ Team,
I hope this message finds you well. I would like to request the cancellation of my MyQ subscription as I am no longer in need of the service. I appreciate the support and features provided, but my current situation does not allow me to continue the subscription at this time.
Thank you for your understanding, and I look forward to your confirmation of the cancellation.
Best regards,
Frequently Asked Questions
The MyQ subscription cancellation policy allows users to change or cancel their Video Storage Plan anytime by logging into their account on myqservices.com. For order cancellations, customers must contact Customer Support at 1-800-528-5880; if items have shipped, a return process will be initiated. Refunds for unused products can be made within 30 days of purchase at the consumer's cost, but subscription payments continue until cancellation is processed, as the subscription runs continuously until canceled.
To cancel your MyQ subscription, you typically need to manage it through the myQ app or myQ Marketplace website, which requires you to log in—hence, your password is needed. There doesn't appear to be an alternative method like phone or chat support that allows cancellation without logging in. If you need to reset your password, you can do so here: https://support.chamberlaingroup.com/s/reset-password .
- Subscription cost is too high - Users find the MyQ subscription price prohibitively expensive compared to alternatives.
- Preference for physical garage door openers - Many users prefer inexpensive physical remotes instead of paying for a digital subscription.
- Automatic enrollment and billing issues - Complaints about being automatically subscribed without clear consent.
- Discontinuation of smart home integrations - Removal of support for Apple HomeKit and Google Assistant has frustrated users relying on these features.
- API access shutdown - MyQ shutting off API access broke unauthorized integrations, leading to loss of functionality and cancellations.
- Concerns about service reliability and performance - Company cited shutting down unauthorized usage to improve system performance; some users experienced connectivity issues.
- Perception of hidden subscriptions or scams - Some users felt misled into paying for subscriptions without clear information.
You can cancel your MyQ subscription at any time, but be aware that they typically do not issue refunds for any License Fees already paid, even if you terminate the subscription early. There are no specific contracts or early-cancellation fees mentioned, but the company may determine the effective cancellation date at their discretion. Also, if you purchased a device, returns are subject to retailer policies and a time limit of up to 90 days.
Before cancelling your MyQ subscription, know that your subscription will remain active until the end of the current billing cycle, after which you will lose access to subscription services such as video storage, smart detection, detection zones, and preview notifications. Importantly, cancelling your subscription does not provide a refund. Make sure to use the subscription features until the billing period ends because once cancelled, you will no longer have access to these premium features.
- myQ account login credentials (email address and password) to access your account
- Order Confirmation Number (if canceling an order by phone)
- Home address or phone number (if you do not have your order confirmation number and are canceling by phone)
- Access to the myQ app or the myQ Marketplace website to manage or cancel your subscription
- Subscription plan details (to select which subscription to cancel if you have more than one)
We've actually written a step by step guide on how to get a refund from MyQ Subscription. Check it out!
The Easiest Way to Cancel MyQ Subscription
If you’re frustrated trying to cancel your subscription, membership, or bill from MyQ Subscription—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MyQ Subscription?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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