MySmile365 is a service that provides dental and vision benefits through an easy-to-use member portal. They offer subscription-like plans to help with dental and vision care costs, often linked with employer benefits. Consumers might see charges from MySmile365 if they are enrolled in these plans to cover part of their dental or vision care expenses. Essentially, it's a subscription service where you pay regularly to get help with these healthcare costs.
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Based on general subscription services of similar nature, cancellation is typically possible through a user account portal or customer service, and the website allows login access for managing subscriptions, implying relatively easy cancellation.
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minutes to cancel a MySmile365 subscription.
How to Cancel MySmile365: Step by Step
If you purchased through MySmile365 website:
- Log in to your MySmile365 account.
- Navigate to the Members tab at the top of the dashboard.
- Use the search box to find the appropriate member associated with the subscription you want to cancel.
- Select the member’s profile from the search results.
- Click on Cancel Membership at the bottom left corner of the page.
- Select Cancel Active Membership.
- In the pop-up dialogue box, click Cancel Active Membership again to confirm.
If you purchased through a Mobile App:
- Open the app where you subscribed to MySmile365.
- Go to your account settings or subscriptions.
- Find the MySmile365 subscription in the list.
- Select Cancel Subscription.
- Follow any additional prompts to complete the cancellation.
Tips & Tricks for Canceling MySmile365
- Contact customer support directly via phone rather than email or web forms for faster response.
- Be clear, firm, and concise when stating you want to cancel immediately and expect no further charges.
- Request a confirmation number or email confirming the cancellation to have proof.
- Document all communications including dates, times, and the names of agents you speak with.
- Call multiple times if necessary—persistence can help overcome resistance from retention staff.
- Use chargeback on your credit card as a last resort if the company refuses to cancel or continues to bill you.
- Cancel a few days before the next billing cycle to avoid unwanted charges.
- Check for hidden cancellation steps such as logging into your account and completing a cancellation survey or confirmation.
- Watch for automatic renewals and set reminders to cancel proactively.
- Express dissatisfaction politely but firmly, mentioning you will escalate to consumer protection if not resolved.
MySmile365 Customer Service Info
If you need assistance, here's how you can get in touch with MySmile365's support team.
Cancel MySmile365 Script
Script
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Hello MySmile365 Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. I have appreciated the services so far, but due to unexpected personal circumstances, I need to reduce my expenses.
Please let me know if there are any necessary steps I should take for the cancellation process to be completed. I appreciate your prompt attention to this matter.
Thank you for your understanding!
Best regards,
Frequently Asked Questions
MySmile365 allows members to cancel their membership by sending a cancellation notice to Member Support via mail, email, or phone. Members will receive a full refund of fees if the cancellation is made within the first 30 days of the current contract term and no dental services have been used. For residents of Florida, a full refund is available within the cancellation window regardless of service use, while residents of California, Florida, North Dakota, and Oklahoma may receive a pro-rata refund if they cancel after this window.
To cancel your subscription with MySmile365, you will need to sign in using your username and password as the site requires authentication to access your account. If you do not remember your password, you can reset it using their password reset page at https://www.mysmile365.com/solstice/forgot-password. There does not appear to be an option to cancel without logging into your account first, so having your password or resetting it is necessary for cancellation.
- Product causing burning and pain inside the mouth, making it unusable.
- Requests for refunds due to product not working or causing pain.
- Allegations of product misinformation and ineffectiveness.
- Reports of fraudulent charges after subscription cancellations without consent.
- Difficulty in contacting customer service and lack of callbacks.
- Claims of orders or subscriptions being refilled or charged without customer consent.
- Customer service described as terrible and hard to reach.
- No visible whitening effect after regular use of the product.
MySmile365 may have some painful landmines when it comes to canceling your subscription, including difficulty contacting customer service, lack of a clear cancellation process on their website, and instances of being charged after cancellation attempts. Multiple complaints report unauthorized charges continuing despite cancellation, with refunds only issued after much persistence. While there do not appear to be explicit early cancellation fees or contracts locking you in, the real challenge is the potential hassle and delays involved in actually stopping the billing and getting your account properly terminated.
Before cancelling your MySmile365 subscription, be aware that you will lose access to the dental care savings and benefits provided through the membership, including discounts on dental treatments and procedures. You may also lose access to any personalized dental health tools available on the platform. It's important to check if there are any outstanding payments or commitments required before cancellation to avoid any penalties or loss of benefits. Lastly, consider whether you want to keep the account for future use or if cancellation will permanently remove your profile and dental health history linked to the subscription.
- Full Name associated with the account
- Member or Account Number
- Date of Birth (for verification)
- Contact Information (phone and/or email)
- Billing Address on file
- Reason for Cancellation (may be requested, but not required)
- Effective Date of cancellation
- Last payment details (to confirm account identity)
- Written request for cancellation (if required by customer support)
- Contacting Customer Care: Call 1-877-760-2247, Monday through Friday from 8:00 am – 8:00 pm ET
We've actually written a step by step guide on how to get a refund from MySmile365. Check it out!
The Easiest Way to Cancel MySmile365
If you’re frustrated trying to cancel your subscription, membership, or bill from MySmile365—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MySmile365?
MySmile365, Solstice Benefits, Solstice Marketplace
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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