Name.com helps you manage domain names, hosting, email, and website builder services. They offer automatic billing so your products, like domains and hosting, can renew on their own before they expire — no need to remember the date. You might see charges from them if you have active services set to renew automatically. Payment methods they accept include credit cards, PayPal, and Google Pay, making it easy to keep your services up and running without interruption.
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Cancelling a subscription or disabling automatic renewal on Name.com is straightforward and can be completed entirely within the user's account settings by logging in and disabling auto-renewal. The instructions are clear and actions can be done quickly, but some users might need to navigate a few submenus which adds slight complexity.
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How to Cancel Name.com: Step by Step
If you purchased through Name.com directly:
- Log into your Name.com account.
- Click on the green MY PRODUCTS link.
- In the AUTO RENEW section, click the icon to enable/disable the option.
- Once you disable the option, you will not be charged on the next billing cycle.
If you purchased through Name ID:
- Navigate to Settings in your account.
- Select My account.
- Select Unsubscribe.
- Confirm you would like to cancel.
- Enter your 8-digit PIN.
- Select Unsubscribe again to finalize the process.
Tips & Tricks for Canceling Name.com
- Turn off automatic renewal immediately to prevent unexpected charges.
- Contact support promptly after noticing an unwanted renewal charge to request refund or cancellation.
- Be persistent and polite when dealing with support; repeated follow-ups can sometimes yield a refund as a "courtesy."
- Use clear language stating you do not want the domain/service renewed and request cancellation and refund.
- Prepare for escalation by asking to speak to supervisors or higher-level support if initial requests are denied.
- Be aware that a refund may require domain deletion since registry fees cannot be reversed; domains may be frozen or deleted upon refund.
- Time your cancellation before auto-renew initiates, typically a month or more before expiration.
- Cancel subscriptions or services individually in account settings to avoid unexpected charges.
- Document all communication with customer support for reference in case of disputes.
- Consider letting the domain expire naturally if easy cancellation or refund is not possible and auto-renew is off.
Name.com Customer Service Info
If you need assistance, here's how you can get in touch with Name.com's support team.
Cancel Name.com Script
Script
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Hello Name.com Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my current circumstances, I am unable to continue with my membership at this time.
I appreciate your assistance in processing this cancellation promptly and confirming it via email. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Name.com's cancellation and refund policy depends on the type of product, with most domain name purchases refundable within 5 days if removed and returned to the registry, but domain renewals and some domain extensions are non-refundable. Refund requests must be submitted via the refund option on the order statements in order history, and refunds are issued at Name.com's sole discretion. Specific products like hosting, security, and email have refund windows mostly within 30 days of purchase, while some services like Google Workspace and premium domains are non-refundable.
To cancel a subscription on Name.com, you do need to log in to your account, which means you will need your password. The cancellation and refund process requires accessing your account's billing section. If you have forgotten your password, you can reset it here: https://www.name.com/account/password/reset. Unfortunately, Name.com does not offer cancellation through phone or unauthenticated chat support without logging in.
- Too much focus on acquisition: Neglect of retaining long-term subscribers and lack of rewards for loyal customers.
- Not delivering the same value anymore: Sending lower-quality products or restricting options leads to customers looking elsewhere.
- No options to change or edit their subscription: Lack of flexibility in products, delivery schedules, or payment options causes churn.
- Increasing prices: Price hikes without added value can lead to cancellations.
- Customers don’t use your products: Lack of engagement or product use leads to churn.
- Customers trying to cut down on costs: Financial changes can cause cancellations, especially if the subscription is not seen as a high priority.
- The customer found a cheaper competitor.
- The customer found a competitor offering better services or products.
- Providing a bad customer experience: Poor customer service and slow response times cause dissatisfaction and cancellations.
Name.com allows cancellation of subscriptions or services, but there are important catch points: Most domain name purchases are refundable only within the first 5 days if the domain is removed; renewals are never refundable. Many services, including certain domain types, premium domains, and add-ons like Google Workspace or backorders, have no refunds or very limited refund windows (ranging from none to 30 days). There are no clear early termination fees detailed, but once past refund windows, cancellations won't return money, so be cautious about timing. Overall, you can cancel, but refunds are tightly limited and often non-existent after a short window.
Before cancelling your subscription or hosting at Name.com, it is important to know that disabling auto-renew will stop further billing, but your hosting will remain active until it expires automatically. Cancelling hosting does not permanently delete it immediately but it will expire eventually. If you received a free domain with your hosting, you can keep the domain, but refunds only cover the hosting cost minus the domain. Canceling and requesting a refund deletes all hosting content including site data, databases, and email, so make sure to back up everything before proceeding.
We've actually written a step by step guide on how to get a refund from Name.com. Check it out!
The Easiest Way to Cancel Name.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Name.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Name.com?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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