The National Basketball Association (NBA) offers a subscription service called NBA League Pass, which lets fans watch live and on-demand games all season long on various devices like phones, TVs, and gaming consoles. They offer different plans, including a premium one with extra features like multiple device streaming, offline viewing, and special camera angles. Subscriptions are billed monthly or season-long and automatically renew unless canceled. The service includes blackout restrictions for some games, but overall it's a great way for basketball fans to catch games anytime, which explains why you might see charges from NBA for this service.
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The cancellation process is straightforward with clear steps provided on the NBA website and multiple platforms (iOS, Android, Roku, Amazon Fire TV) supported. Users need to navigate through their account settings or app subscription management, which is relatively easy, but requires some navigation and multiple clicks, making it slightly more than very easy but not complex.
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minutes to cancel a National Basketball Association subscription.
How to Cancel National Basketball Association: Step by Step
If you purchased through NBA.com:
- Go to the NBA.com homepage.
- Hover over 'Sign in' or the "My Account" icon if you're already signed in.
- If not signed in, click ‘Sign in with NBA ID’ and enter your email and password.
- Hover over the ‘My Account’ icon.
- Click 'My NBA ID'.
- Click ‘Manage Plan’ next to the Subscription section.
- Click ‘Manage Plan’ next to your subscription.
- Click ‘Cancel Subscription’.
- Click 'Continue'.
- Click a Cancel Reason.
- Go through the flow and confirm your cancellation.
- Confirm by clicking ‘Cancel Subscription’.
- You will receive a cancellation confirmation email after successfully cancelling your subscription.
If you purchased through iOS:
- Go to the App Store application.
- In the upper right corner, tap on the circle icon with your initials to view your Apple ID account.
- Tap "Subscriptions".
- Tap on "NBA" to view more details.
- Tap "Cancel Subscription".
If you purchased through Android:
- On your Android device, go to your subscriptions in Google Play.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
If you purchased through Roku:
- On the Roku website, go to my.roku.com and sign in to your Roku account.
- Click ‘Manage Your Subscriptions’.
- Find your NBA App subscription in the list.
- Click ‘Unsubscribe’.
- On your Roku Device, press the ‘Home’ button on your Roku remote.
- Highlight the NBA App.
- Press the Star button (*) to open the Options menu.
- Click ‘Manage Subscription’.
- Click ‘Cancel Subscription’.
If you purchased through Amazon Fire TV or Fire Stick:
- Go to Your Account.
- Select Your Apps under Digital content and devices.
- Select Your Subscriptions under Manage.
- Update your subscription as needed.
Tips & Tricks for Canceling National Basketball Association
- Use the renewal email to find a direct support contact link and send a clear, reasonable message explaining why you want to cancel.
- If the website or app glitches or crashes when trying to cancel, persist by trying different browsers/devices or wait and retry later.
- Call your credit card company or bank to dispute charges if you are unable to get through customer service or cancellation processes.
- Cancel any active subscription before attempting to start a new one, as the system may not allow canceling multiple concurrent subscriptions online.
- Use firm but polite language when contacting support, stating your intent to cancel and stop future charges immediately.
- Timing matters: attempt cancellation before the next billing cycle or renewal date to avoid unwanted charges.
- Escalate the issue by repeatedly contacting support or using social media if initial cancellation attempts fail.
National Basketball Association Customer Service Info
If you need assistance, here's how you can get in touch with National Basketball Association's support team.
Cancel National Basketball Association Script
Script
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Dear NBA Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the service provided, but I believe this is the best decision for me right now. Please let me know if you need any further information to process this cancellation.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
NBA League Pass subscriptions purchased via NBA.com can be canceled by signing into your NBA account, navigating to 'Manage Plan' under the subscription section, selecting 'Cancel Subscription,' and completing the cancellation flow. Cancellations made on iOS, Android, Roku, or Amazon devices require using the respective platform's subscription management settings. Season-long subscriptions auto-renew before each season, so cancellation must be done before renewal to avoid being charged.
To cancel your subscription on NBA.com, you do need to sign in with your NBA ID, which requires your password. The cancellation process involves logging into your account, navigating to the subscription section, and then cancelling your subscription. If you do not remember your password, you can reset it by going to the NBA password reset page here: https://www.nba.com/account/forgot-password. This ensures you can access your account to manage or cancel your subscription.
- Difficulty canceling NBA League Pass subscription after free trial due to complicated website navigation.
- Cancellation attempts result in error messages like “Oops, you can’t make every shot Try Again Later” or transaction failures.
- Cancellation process perceived as deliberately obstructive and deceptive, causing user frustration.
- Subscriptions continue to bill monthly during off-season if not explicitly canceled.
- Confusion and difficulty canceling when subscription is through third-party platforms like Apple, Google, YouTube, or Roku.
- Users sometimes cannot find the subscription in the Apple ID or platform subscription settings to cancel.
- Lack of clear refund policies or direct refund options, leading users to contact customer service for help.
- Unintentional subscriptions from trial conversions or accidental sign-ups causing unwanted charges.
- Cancellation not effective immediately, taking effect only after confirmation or next billing cycle.
- Poor customer support responsiveness or need for phone support to resolve cancellation issues.
You can cancel NBA subscriptions at any time, but be aware that cancellation only takes effect at the end of your current billing period with no refunds for the current period's fees. Subscriptions auto-renew unless you cancel before the cancellation deadline, and all sales are final with no partial or full refunds. NBA may also require valid payment information on file and automatically bill you, with fees and terms subject to change, so watch for those deadlines and automatic renewals to avoid unwanted charges.
Before cancelling your NBA League Pass subscription, it's important to know that you will lose access to live games, replays, highlights, home and away coverage, custom streams, multiple languages, and archived games from past seasons. On mobile app and connected TV, you will no longer have special features like viewing player stats and other game scores simultaneously. If you use NBA.com on desktop, cancelling means losing the ability to watch up to four games simultaneously on one screen. Additionally, you can cancel anytime before your next billing event, but the subscription will end and all these features will no longer be available.
- NBA.com account login credentials (email and password associated with your NBA ID)
- Access to the NBA.com "My Account" section or relevant platform (iOS, Android, Roku, Amazon, etc.)
- Ability to identify and select your active subscription in the "Manage Plan" or equivalent area
- Ability to provide a cancellation reason (typically required during the cancellation flow)
- Access to the email associated with your NBA account to receive cancellation confirmation
- Device login credentials for platforms like Amazon, Apple, Google, or Roku (if subscription was purchased through those services)
We've actually written a step by step guide on how to get a refund from National Basketball Association. Check it out!
The Easiest Way to Cancel National Basketball Association
If you’re frustrated trying to cancel your subscription, membership, or bill from National Basketball Association—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to National Basketball Association?
NBA charges could show up on your statement as: NBA League Pass, NBA.com, NBA Digital, NBA Tickets, NBA Store, NBA Merch, NBA Membership, NBA Subscription, or NBA Service.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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