The Ultimate Step by Step Guide to Cancelling a New york times Subscription or Membership (newyorktimes.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
The New York Times offers subscriptions that give you access to their news and content. These subscriptions automatically renew every month or year and you get billed regularly until you cancel. You might see charges if you have a gift subscription that turns into a regular one or if you buy something special like a gift subscription or a one-time product. If prices change, they let you know ahead of time so you can decide whether to continue or cancel.
The cancellation process for New York Times subscriptions is straightforward, with multiple easy-to-access options including online account management, phone call, or chat support. The instructions are clear and the required steps are minimal, making it relatively easy for consumers to cancel their subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a New york times subscription.
How to Cancel New york times: Step by Step
If you purchased through the New York Times website:
Tips and Tricks for Getting a New york times Refund
Expect inconvenience: Make the cancellation process a hassle, often requiring speaking to an account representative.
Timing is key: Call to cancel right after promotional deals end to leverage better discount offers to retain you.
Negotiate discounts: Be prepared to negotiate, sometimes securing up to 70% off to keep your subscription.
Cancel then resubscribe: Some users cancel their account and immediately resubscribe using new subscriber deals.
Change mailing address: Temporarily changing your address to states like CA or NY can enable easier online cancellation due to regional policies.
Email cancellation threats: Emailing with a clear statement that you have blocked payment and including timestamps can deter the company from ignoring your cancellation request.
Dispute charges via bank: If all else fails, dispute recurring charges with your bank to stop automatic renewals.
Pause subscription: Some users pause their subscription temporarily as a tactic or alternative to full cancellation.
Use live chat: Cancelling via the company's live chat can sometimes be quicker and less frustrating than phone calls or forms.
Ignore final offer pressure: Resist last-minute retention deals offered upon cancellation attempt if your goal is full termination.
Why Do People Request Refunds from New york times
Significant price increases: Subscribers often cite steep price hikes, such as an 83% increase, as a major reason to cancel.
Perceived political or editorial bias: Dissatisfaction with the Times' coverage on issues like U.S. foreign policy or war reporting, including seen bias towards certain narratives or administrations.
Lack of thorough investigative reporting: Frustration over incomplete or inadequate investigations on critical topics like the origins of the COVID pandemic.
Displeasure with specific coverage areas: Criticism of the paper's energy and climate reporting as misleading or agenda-driven.
Preference for alternative news sources: Opting to redirect subscription funds to other outlets perceived as more trustworthy or relevant, such as independent writers on Substack.
Financial constraints: Economic difficulties and loss of income, especially related to the COVID-19 pandemic, lead many to cut news subscriptions.
Content quality and relevance: Complaints about clickbait, lack of substantiveness, irrelevant content, or too much information overwhelm.
Customer service and subscription management issues: Problems with cancellation processes, auto-renewals, delivery failures, and poor customer responsiveness.
Emotional reactions: Feelings of guilt, sadness, or regret associated with canceling but driven by dissatisfaction.
War and conflict coverage bias: Readers cancel due to perceived imbalanced coverage of conflicts, especially regarding Israel and Gaza, with criticism of imagery choices, omission of key facts, and editorial stances.
New york times Refund Script
Script
Copy
Dear New york times, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
New york times Refund Policy
The New York Times subscription can be canceled through your account by selecting Subscription Overview and then Cancel your Subscription. Cancellation limits your access to content and takes effect at the end of the current billing period. If subscribed through a third-party (e.g., Google Play, Apple App Store), cancellations must be made directly with them. Customer support is available by phone or chat for assistance.
The Easiest Way to Get a New york times Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from New york times—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can cancel your New York Times subscription at any time, but cancellation becomes effective only at the end of your current billing period, so you will still be charged until then. If you cancel during a free trial, the cancellation is immediate. Be aware there are typically no refunds except as required by law or at NYTimes' discretion, and if you subscribe through third parties like Google Play or iOS, you must cancel through them separately. Also, print and digital subscription cancellations have different refund terms, and occasionally NYTimes may suspend or terminate subscriptions with or without notice.
Significant price increases: Subscribers often cite steep price hikes, such as an 83% increase, as a major reason to cancel.
Perceived political or editorial bias: Dissatisfaction with the Times' coverage on issues like U.S. foreign policy or war reporting, including seen bias towards certain narratives or administrations.
Lack of thorough investigative reporting: Frustration over incomplete or inadequate investigations on critical topics like the origins of the COVID pandemic.
Displeasure with specific coverage areas: Criticism of the paper's energy and climate reporting as misleading or agenda-driven.
Preference for alternative news sources: Opting to redirect subscription funds to other outlets perceived as more trustworthy or relevant, such as independent writers on Substack.
Financial constraints: Economic difficulties and loss of income, especially related to the COVID-19 pandemic, lead many to cut news subscriptions.
Content quality and relevance: Complaints about clickbait, lack of substantiveness, irrelevant content, or too much information overwhelm.
Customer service and subscription management issues: Problems with cancellation processes, auto-renewals, delivery failures, and poor customer responsiveness.
Emotional reactions: Feelings of guilt, sadness, or regret associated with canceling but driven by dissatisfaction.
War and conflict coverage bias: Readers cancel due to perceived imbalanced coverage of conflicts, especially regarding Israel and Gaza, with criticism of imagery choices, omission of key facts, and editorial stances.
9-digit account number (can be found on your bill or at your NYT account page)
Personal information (such as your home address, phone number, or email address) to confirm your identity
Most recent bill (to pay any outstanding balance)
First and last name
Method of subscription (Home Delivery or Digital Only)
Reason for cancellation (if asked)
Email address (if requesting proof of cancellation)
Before cancelling your New York Times subscription, keep in mind that you will lose access to most of the premium content once your current billing cycle ends. If you are cancelling during a free trial, access to premium content ends immediately. You will not receive a refund for the current billing cycle unless required by law or at the NYT's discretion, so you can still enjoy content until the period expires. Also, cancellation of subscriptions purchased through third parties must be done through those platforms, and if you have multiple subscriptions (print and digital), cancel each one separately to avoid future charges.
The New York Times subscription can be canceled through your account by selecting Subscription Overview and then Cancel your Subscription. Cancellation limits your access to content and takes effect at the end of the current billing period. If subscribed through a third-party (e.g., Google Play, Apple App Store), cancellations must be made directly with them. Customer support is available by phone or chat for assistance.
To cancel your New York Times subscription online, you need to access your account, which requires logging in with your password. If you don't remember your password, you can reset it at https://myaccount.nytimes.com/auth/login. Alternatively, you can cancel by phone at 866-273-3612 or via chat support without needing your password. So, while the online cancellation requires your password, phone and chat support provide options without it.
We've actually written a step by step guide on how to get a refund from New york times. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your New york times subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your New york times account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel New york times online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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