No-Tox Serum from MyDermaDream offers a peptide serum that acts like "Botox in a bottle" to help improve your skin's look. The company sells the serum as part of different product bundles and also offers subscriptions, including trial subscriptions where you get free serums along with the main product. If you subscribe, you can manage your billing and delivery easily through their website. They also provide personalized support and skin consultations to help you get the best results from their products.
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The cancellation process requires directly contacting a Membership Care Specialist by phone or email, which is relatively straightforward but not instant or fully automated. The absence of an online cancellation portal may cause minor delays or require back-and-forth communication, but the process is clear and customer support is available.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a No-Tox Serum subscription.
How to Cancel No-Tox Serum: Step by Step
If you purchased through the website:
- Access Your Account Settings:
- Click on Your Name: Navigate to the top-right corner of the screen, where you will see your name. Click on it to access the dropdown menu.
- Select 'My Account': From the dropdown menu, click on 'My Account.' This will take you to your account settings page.
- Navigate to the Billing Section:
- Find the Billing Tab: On the 'My Account' page, you will see several tabs including General Settings, Members, and Billing. Click on the 'Billing' tab.
- View Billing Information: Once you click on the 'Billing' tab, you will be presented with detailed information regarding your subscription and billing details.
- Cancel Your Subscription:
- Click on 'Upgrade Now': In the Billing section, look for the 'Upgrade Now' button. Despite its name, this button will take you to the billing portal where you can manage your subscription.
- Redirect to Billing Portal: Clicking on 'Upgrade Now' will redirect you to the billing portal.
- Manage Your Subscription:
- Manage Subscription: In the billing portal, you will have the option to manage your subscription. This includes the ability to cancel your subscription.
- Confirm Cancellation: Follow the prompts in the billing portal to confirm your cancellation. Make sure to review any final details or confirmations to ensure your subscription is canceled successfully.
Tips & Tricks for Canceling No-Tox Serum
- Contact customer service immediately using multiple channels (email, phone, chat) to ensure your cancellation request is seen.
- Be clear and firm in your language, explicitly state you want to cancel and do not want further charges.
- Document all interactions by saving emails, chat transcripts, and call logs as proof of cancellation requests.
- Request a confirmation number or email for your cancellation to have formal proof.
- Timing your cancellation close to the billing cycle end to avoid an unwanted charge for the next period.
- If the first request is ignored, escalate by asking to speak to a supervisor or use social media channels to publicly request cancellation.
- Use cancellation wording like “stop all payments immediately” and mention potential disputes with your bank if unauthorized charges occur.
- Check for automatic renewal clauses and reference consumer protection laws if company refuses to cancel.
- If the online cancellation portal is hard to find or unresponsive, repeatedly try the alternative subscription management links users have shared.
- Be persistent and polite but assertive as some users report cancellations taking multiple attempts.
No-Tox Serum Customer Service Info
If you need assistance, here's how you can get in touch with No-Tox Serum's support team.
Cancel No-Tox Serum Script
Script
Copy
Dear No-Tox Serum Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. While I appreciate the quality of your product, I have decided that it no longer fits my needs at this time.
Please confirm that my subscription has been cancelled and that I will not be billed further. Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
No-Tox Serum subscriptions can be canceled anytime by contacting the Membership Care Specialist via phone or email at least one day before the rebill date. Subscription changes like edits, skips, or swaps must also be made through the specialist, and orders cannot be changed or canceled on the shipment day. There is a 90-day satisfaction guarantee allowing unopened bottles to be returned for a full refund minus shipping and handling, with standard refund policies applying to shipped subscription orders.
To cancel your No-Tox Serum subscription from get-mydermadream.com, you do not need your password. Currently, subscription cancellations can only be done by calling or emailing the Membership Care Specialist, and there is no online portal that requires a password for this action yet. If you ever need to reset your password for other account-related actions, you should contact their support via the contact form or email info@mydermadream.com as there is no direct password reset URL available publicly at this time.
- Confusion about subscription billing: customers receiving unexpected charges or unclear billing cycles.
- Difficulties canceling: issues with cancellation links or communication delays.
- Subscription did not match expectations: receiving products not intended or misunderstandings about what the subscription included.
- Unauthorized or mistaken orders: being charged for orders they did not place or approve.
- Customer service issues: delays or lack of help in processing cancellations or refunds.
- Wanting to stop subscription due to having enough product: not needing more product before the next shipment.
- Changes in skincare routine or preferences: deciding the product no longer fits their needs.
No-Tox Serum uses a recurring purchase model that requires you to agree to their cancellation policy upfront. While you can cancel your subscription at any time by contacting their Membership Care Specialist via phone or email, you must do so at least one day before your next rebill date; cancellations on the shipping day are not allowed. There are no long-term contracts, lock-ins, or early cancellation fees, but the inability to manage subscriptions online right now and the policy to cancel before shipping day can be inconvenient pain points to watch out for.
Before canceling your No-Tox Serum subscription, it is important to contact the Membership Care Specialist at least one day before your rebill date as no cancellations are accepted on the shipment day. When you cancel, you lose access to exclusive subscriber benefits such as up to 40% savings, a 90-Day Satisfaction Guarantee with free exchanges, VIP consultations, free products and deals, 24/7 skincare text support, and a lifetime warranty on devices. The standard refund policy applies to shipped orders, and unopened bottles within 90 days can be returned for a full refund minus shipping/handling. Currently, cancellations and changes cannot be made online and must be done by phone or email.
- Name associated with the subscription or account
- Email address used to register or purchase
- Phone number linked to your account or order (if provided)
- Order number (if applicable or available)
- Account login details (if canceling through the online portal)
- Reason for cancellation (optional, for form submissions)
- Date of next scheduled billing (to ensure timely cancellation)
We've actually written a step by step guide on how to get a refund from No-Tox Serum. Check it out!
The Easiest Way to Cancel No-Tox Serum
If you’re frustrated trying to cancel your subscription, membership, or bill from No-Tox Serum—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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No-Tox Serum charge statement descriptors could appear as: GETMYDERMADREAM, MYDERMADREAM, DERMA DREAM, GET MYDERMADREAM, or variations thereof related to the website or product brand.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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