Nooro Us offers three main products: a Whole Body Massager, a Foot Massager, and a Knee Massager, all designed to help with different types of pain and swelling in various parts of the body. They have subscription options for these products, which automatically renew, so if you subscribe, you might see billing on a regular schedule depending on your plan. If you try a free trial, make sure to cancel before it ends to avoid charges. Subscriptions are different from one-time purchases and don't have the 90-day money-back guarantee.
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Cancelling the subscription requires logging into the member account with email and Order ID or contacting support by submitting a request or calling customer support. The process is straightforward with multiple contact options, including 24/7 support, making it relatively easy though it might require some waiting for response if done via request.
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How to Cancel Nooro Us: Step by Step
If you purchased through the Nooro Us website:
- Log in to your member account by entering your email and Order ID. If you don't have your Order ID, contact Online Support.
- Once logged in, navigate to the subscription section.
- Select the option to Cancel my Subscription.
- Email Nooro Us Support at support@nooro-us.com with "Cancel my Subscription" as the subject.
- Call customer support at +1 212-444-3144. The support team is available 24/7 to assist you.
If you purchased through a mobile app (if applicable):
- Open the app on your device.
- Navigate to your account settings or subscription management section.
- Select the subscription you wish to cancel.
- Follow the prompts to confirm cancellation.
Tips & Tricks for Canceling Nooro Us
- Be direct and firm: Use clear language such as "I want to cancel my subscription" repeatedly without entertaining upsell attempts.
- Contact via multiple channels: Try cancelling through the online app, live chat, and phone; persistence may be required.
- Initiate cancellation early: Cancel at least 48 hours before the next billing cycle to avoid being charged for the next period.
- Document all interactions: Keep records of emails, chats, and call details including any cancellation reference numbers provided.
- Ignore polite upselling tactics: If pressured with offers to stay, consistently repeat your cancellation intent without delay.
- Use escalation tactics: If customer service is unresponsive, escalate by filing complaints on consumer protection sites or the Better Business Bureau.
- Leverage timing: Cancel during business hours for quicker responses and after receiving billing notification emails to catch their attention.
- Check refund policy: If charged after cancellation attempts, reference any 90-Day Money Back Guarantees or refund promises made by the company.
- Be aware of auto-renew notifications: Watch for pre-bill and renewal emails from Nooro Us as triggers to act promptly.
- Stay persistent and patient: Cancellation can involve delays and back-and-forth; sticking to your intent without getting pushed into delays is key.
Nooro Us Customer Service Info
If you need assistance, here's how you can get in touch with Nooro Us's support team.
Cancel Nooro Us Script
Script
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Hello Nooro Us Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I am unable to continue due to personal financial constraints at this time. I appreciate your understanding and assistance in processing this cancellation promptly.
Thank you for your attention to this matter. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
Nooro Us requires subscription cancellations to be made at least 48 hours before the next billing date to avoid being charged for the next cycle. Cancellation can be done by logging into your account, contacting Online Support by submitting a 'Cancel my Subscription' request, or calling customer support at +1 212-444-3144. Trial subscriptions renew monthly and must be canceled before renewal each month to avoid charges.
To cancel your subscription with Nooro Us, you generally need to log in to your member account using your email and Order ID, which implies you need account access but not specifically a password mentioned. If you don't have your Order ID or are unable to log in, you can cancel by contacting Online Support via a request with the subject 'Cancel my Subscription' or by calling their 24/7 customer support at +1 212-444-3144. Therefore, while a password may facilitate logging in, it is not strictly necessary to cancel your subscription since phone and support request options are available. If you do need to access your account and reset your password, use this link: https://nooro-us.com/account/login to find the reset option.
- Not clearly informed about subscription or recurring charges when signing up.
- Difficulty canceling subscriptions, with no easy cancellation options.
- Requests for refunds due to unexpected charges.
- Customers not using the service but still charged.
- Feeling misled by website or advertisements.
- Refund requests sometimes declined or only partial refunds offered based on usage requirements.
- Complaints about unauthorized charges.
- Confusion about terms and conditions of the subscription.
- Issues with non-delivery of products.
- Frustration with customer service and refund process handling.
- Concerns about identity and credit card information due to unclear business names charging subscriptions.
Nooro Us requires you to cancel your subscription before the free trial period ends to avoid being charged, but there are no explicit early cancellation fees or long-term contracts mentioned. You can cancel by contacting support via email or phone, and your access continues until the end of the current subscription period if you cancel after renewal. Be aware that subscription products are not covered by the 90-day money-back guarantee, and you need to act before the trial ends to prevent charges.
Before cancelling a subscription with Nooro Us, it's important to know that you need to cancel at least 48 hours before your next billing date to avoid the next scheduled charge. When you cancel after the subscription has renewed, you will retain access to the subscribed product until the end of the current subscription period, but you will lose access once that period ends. Free trials must be cancelled before the trial period ends to avoid being charged. Also note that subscription products are not covered by the 90-day money-back guarantee. For cancellation, you can contact their support online or by phone, and customer support is available 24/7 to assist you.
- Email address associated with your Nooro Us account
- Order ID (if available, for easier identification)
- Reason for cancellation (optional but may be requested by support)
- Request to cancel (state clearly you want to cancel your subscription or membership)
- Contact through Online Support via Submit a Request (select "Cancel my Subscription" as the subject)
- Direct phone call to Customer Support (+1 212-444-3144)
- Following provided instructions from the support specialist, if contacting by email or phone
We've actually written a step by step guide on how to get a refund from Nooro Us. Check it out!
The Easiest Way to Cancel Nooro Us
If you’re frustrated trying to cancel your subscription, membership, or bill from Nooro Us—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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