North American Life Insurance offers an easy-to-use online portal where you can manage your life insurance and annuity accounts anytime, anywhere. Through this portal, you can update your personal information, make payments on your life insurance premiums, request loans against your policy, and even withdraw money from your annuity accounts. If you see charges or billing from them, it's likely related to premium payments or other account activities managed through this online system. They also provide support for account registration and any questions you might have.
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The cancellation process for North American Life Insurance requires contacting an agent or representative, filling out cancellation forms accurately, and possibly dealing with fees or penalties. While the process is straightforward and supported by customer service, it involves several steps and paperwork, making it moderately easy but not instant.
Estimated Time
On average, it takes
30 minutes
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minutes to cancel a North American Life Insurance subscription.
How to Cancel North American Life Insurance: Step by Step
If you purchased through Direct Billing:
- Contact Customer Service: Call North American Life Insurance at 1-800-800-3656.
- Provide Your Information: Be ready to give your policy number and personal information for verification.
- Request Cancellation: Explicitly request the cancellation of your subscription/membership.
- Follow Any Instructions: Adhere to any additional guidelines provided by the representative.
If you purchased through Email:
- Prepare Your Cancellation Request: Write a cancellation email with your policy number and personal details.
- Send Email: Send the cancellation request to the appropriate address based on your service:
- Life Insurance: lc@sfgmembers.com
- Annuity: annuitycorrespondence@sfgmembers.com
- For Securities: SecuritiesNB@sfgmembers.com
- Wait for Confirmation: Look for an acknowledgment or confirmation email regarding your cancellation request.
Tips & Tricks for Canceling North American Life Insurance
- Send multiple cancellation requests, both via email and certified mail to have proof of your attempts.
- Be persistent over a long period; users report it can take months (up to 6 months or more) to get a cancellation processed.
- File complaints with external agencies like the Department of Insurance and the Better Business Bureau if cancellations or refunds are delayed or denied.
- Escalate through formal complaints to prompt quicker responses after direct communications fail.
- Keep detailed records of all communications including dates, names, and copies of correspondence.
- Use strong, clear language in cancellation requests, explicitly stating you want to cancel immediately and expect confirmation.
- Be prepared for the company to send bills even after cancellation requests; follow up repeatedly.
- Watch for delays tied to policy terms, such as surrender charges or waiting periods that may affect timing.
- Consider the timing of cancellation requests, sometimes end of billing cycle may reduce complications.
- Escalate to higher management or regulatory bodies if front-line customer service is unhelpful.
- Be aware of policy specifics like no cash value or increasing premiums with age to frame your cancellation rationale effectively.
- Check for option to surrender policies, but prepare for possible financial loss due to fees and surrender charges.
North American Life Insurance Customer Service Info
If you need assistance, here's how you can get in touch with North American Life Insurance's support team.
Cancel North American Life Insurance Script
Script
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Hello,
I hope this message finds you well. I would like to request the cancellation of my subscription with North American Life Insurance. Due to personal circumstances, I am unable to continue with my current membership.
I appreciate your understanding and would be grateful if you could process this cancellation at your earliest convenience. Please confirm once it has been completed.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
North American Life Insurance allows policy cancellation through surrender, which is the act of dropping the policy by informing the company, typically receiving the cash surrender value minus any loans. Policies can also lapse if premiums are not paid within the grace period, and the insurer may then convert the policy to extended term or paid-up insurance using the cash surrender value. Surrender requires a written request, and there are important considerations such as potential financial consequences and clauses like suicide and incontestable that may affect the policy upon cancellation.
To cancel your subscription with North American Life Insurance, you need to contact them via email as the cancellation process does not specifically mention authentication by password. Passwords are used for online account access, but cancellation can be done by emailing their support at lc@sfgmembers.com for life insurance. If you do need to reset your password for account access, you can do so at their password reset page here: https://apps6.northamericancompany.com/user-management/account-recovery/forgot-password. So, while a password is required for managing your account online, it is not strictly required for cancellation if you use their email support.
- Financial constraints: Customers may find premiums unaffordable, especially with premium increases at certain ages.
- Policy no longer fits needs: Changes in financial goals, paid-off mortgages, or dependents no longer needing coverage.
- Better alternatives: Finding more suitable or cheaper policies elsewhere.
- Unauthorized or unexpected charges: Complaints about premiums charged after policy surrender or without authorization.
- Cancellation difficulties: Agents not processing cancellation requests promptly or requiring multiple follow-ups.
- Misleading information: Misrepresented policy details such as cash value, coverage duration, or benefits.
- Poor communication and customer service: Unresponsiveness, lack of clear and consistent information, refusal to provide documentation.
- Refund disputes: Customers requesting refunds for premiums paid after cancellation or due to policy lapses, and carriers refusing or delaying refunds.
- Complicated surrender and payout processes: Delays or errors in receiving payouts after policy surrender, including mailing errors of documents.
- Tax and fee disclosures: Failure to disclose tax consequences, penalties, and fees associated with policy distributions or cancellations.
- Beneficiary and trustee issues: Refusal to recognize trustee status or beneficiaries as stipulated in trust documents.
North American Life Insurance policies often include surrender charges or withdrawal fees if you cancel within the surrender charge period, which varies by product and policy terms. While you can generally cancel your policy at any time, early cancellation may result in fees and a refund less than what you paid, and it may reduce your death benefit and cash value. It's important to carefully review your policy details or contact their customer service to understand potential penalties and how cancellation might impact your financial situation.
Before canceling a North American Life Insurance policy, consider that you may lose your death benefit payout, which means your beneficiaries will no longer receive this financial support upon your passing. Canceling may involve surrendering the policy, which can give you a cash surrender value—but this amount might be less than the total premiums paid, especially if you have outstanding loans against the policy. You might also lose access to certain policy guarantees like extended term or paid-up insurance options, which provide some continued coverage without additional premiums. Additionally, if you decide to replace your policy, you may need to provide new evidence of insurability, and clauses like incontestable and suicide clauses will restart, potentially impacting claims.
It's important to carefully review your current coverage and financial needs before canceling to avoid losing valuable benefits and to ensure your loved ones remain protected.
- Name of Insured
- Policy Number
- Phone Number of Policy Holder
- Address of Policy Holder (and indicate if this is a new address)
- Federal Tax Withholding Election (indicate whether or not you want federal income tax withheld from the surrender amount)
- Owner’s Signature and Date
- Owner’s Social Security Number
- Signature of Owner’s Spouse and Date (if resident in AK, AZ, CA, ID, LA, NV, NM, TX, WA, WI)
- Signature of Joint Owner or Second Officer with Title and Date (if applicable)
- Status of Original Policy Document (indicate if attached or lost)
- Bankruptcy/Lien Status (certify no bankruptcy or liens pending, or list existing liens)
We've actually written a step by step guide on how to get a refund from North American Life Insurance. Check it out!
The Easiest Way to Cancel North American Life Insurance
If you’re frustrated trying to cancel your subscription, membership, or bill from North American Life Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to North American Life Insurance?
North American Life Insurance statement descriptors could include: ATG, AEX, ARP, ETG, EEX, ERP, ESP, CTG, CEX, CRP, RTG, REX, RRP, MDB, MDC, MCB, MCC
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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