NRL Masters Events is for players, coaches, and officials who want to be part of Masters rugby league competitions. To participate, everyone must register online each season, and some pay registration fees set by their club or league. Payment is handled through an online system contracted by NRL, which manages the billing for clubs, leagues, and states. Players also get basic personal accident insurance with registration, and can choose to buy additional income protection insurance if they want.
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The cancellation process requires emailing support with specific order details and subject line, which is straightforward but not instant or automated. The refund policies are clear, but the user must follow instructions precisely and allow some time for processing.
Estimated Time
On average, it takes
15 minutes
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minutes to cancel a NRL Masters Events subscription.
How to Cancel NRL Masters Events: Step by Step
If you purchased through NRL.com:
- Go to the NRL website at nrl.com.
- Log in to your account using your credentials.
- Navigate to your account settings or preferences section.
- Locate the subscription management section.
- Select the subscription you wish to cancel.
- Follow the prompts to cancel your subscription and confirm cancellation.
If you purchased through Kayo:
- Log in to your Kayo account via a web browser.
- Enter the verification code received via SMS.
- Click Edit next to the app you want to cancel.
- Select Cancel App at the bottom of the screen.
- Proceed to confirm your changes.
- You will receive an Order Confirmation email confirming your cancellation.
If you purchased through Telstra:
- Sign in to My Telstra.
- Go to My Offers Dashboard.
- Select your Kayo subscription from the list.
- Choose the option to cancel your subscription.
- Follow the prompts to confirm cancellation.
Tips & Tricks for Canceling NRL Masters Events
- Contact customer support directly rather than relying on automated cancellation paths.
- Cancel at least 48 hours before renewal to avoid being charged for the next billing cycle.
- Use clear and firm language such as "I am requesting a cancellation effective immediately" to avoid ambiguity.
- Document all communications including times, dates, and names of representatives spoken to for potential escalation.
- Dispute charges via your bank or credit card if refunds are refused and renewal was automatic without proper notification.
- Escalate to a supervisor or manager if front-line support is unhelpful or refuses cancellation.
- Check online forums for any specific keywords or phrases that other users have found effective when communicating with support.
- Timing cancellations around billing cycles can increase success; aim for mid-week or business hours when support is fully staffed.
- Avoid trying to cancel during weekends or public holidays when cancellation requests may be delayed or ignored.
- Be persistent and patient as some users report needing multiple attempts.
NRL Masters Events Customer Service Info
If you need assistance, here's how you can get in touch with NRL Masters Events's support team.
Cancel NRL Masters Events Script
Script
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Dear NRL Masters Events Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to changes in my personal circumstances, I am unable to continue with my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
NRL Masters Events membership or subscription can be canceled at any time, offering flexibility to members. There are no specific detailed cancellation restrictions publicly listed on nrl.com regarding billing or cancellation policies for Masters Events subscriptions.
To cancel your NRL Masters Events subscription (which is managed via Watch NRL), you do need to log in to your Watch NRL account on a supported web browser—this means you will require your password. You cannot cancel your subscription through the mobile app. Once logged in, go to 'My Profile' > 'Manage Your Subscription' and select 'Cancel Subscription'. If you forgot your password, you can reset it here: https://watch.nrl.com/password-reset. Alternatively, you can email watchnrl@foxsports.com.au for cancellation help with your subscription details.
- Injury or illness preventing participation.
- Adverse weather causing event sessions to be cancelled.
- Event cancelled by NRL.
- Event rescheduled or relocated causing inconvenience.
- Event cancellation with required 5 business days prior notice.
- Provision of false, misleading, or inaccurate information during registration.
- Failure to disclose any suspension imposed by any Rugby League Body.
- Being under investigation or involved in ongoing criminal proceedings posing risk to others or Rugby League's reputation.
- Alleged prior conduct contrary to policy.
- Outstanding debts or liabilities to a League, Club, or Rugby League Body.
- Other reasons specified by the member.
For NRL Masters Events accessed through the official NRL subscription service (such as Watch NRL), you can typically cancel your membership or subscription at any time without penalty. However, if you are dealing with specific NRL hospitality packages or event agreements, once the confirmation date has passed, no cancellation or termination of the agreement by you is accepted, and refunds are only given at NRL's discretion—meaning you could be locked in with no refund. Be wary of these contract terms if you purchase hospitality or event packages, as they include strict lock-ins and no early cancellation rights after confirmation.
Before cancelling a subscription or membership for NRL Masters Events, note that refunds for virtual event tickets are available only up to one month before the event starts, and in-person ticket refunds require two months' notice. There is a service fee of £25 (+ VAT) plus any PayPal or Stripe fees applied to refunds. Refunds are not provided for accommodation or evening events. If you cancel, you lose access to live event participation and any related content; recorded content refunds are only given if you can prove you haven't downloaded it. Cancellation requests made after these timeframes may not be refunded. If Masters Events cancel or postpone an event, you will receive a full refund or the option to transfer your ticket to the new date.
- Order details (such as event name, ticket type, or membership purchase reference)
- Participant name
- Email address used for the purchase
- Event location (if relevant)
- Event date (if relevant)
- Date of payment
- Amount of payment and refund requested
- Reason for cancellation or refund request (e.g., injury/illness, adverse weather, event cancelled by NRL, etc.)
- Financial institution details (Account Name, BSB, Account Number) for refunds
- Proof that you have not downloaded content (for instant access recording purchases, if refund is requested)
- Request submitted within the allowed cancellation period (e.g., one month before a virtual event or two months before in-person event)
We've actually written a step by step guide on how to get a refund from NRL Masters Events. Check it out!
The Easiest Way to Cancel NRL Masters Events
If you’re frustrated trying to cancel your subscription, membership, or bill from NRL Masters Events—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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