Numerade helps students with learning by offering a huge library of video solutions for STEM subjects like Science, Math, and Economics. They provide features like expert-made video lessons, full courses called Bootcamps, virtual study groups, and a tool called SnapSolve that gives instant video answers when you take a picture of a question. You can try Numerade free for 7 days, then choose from subscription plans: a monthly plan or a cheaper annual plan that gives full access to all videos and features. The subscription bills either monthly or yearly, automatically renews, and can be cancelled anytime through your account settings.
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The cancellation process for Numerade subscriptions is straightforward, requiring users to log in to their account, click the profile icon, select billing, and click cancel. There are clear instructions available on multiple sources, with no indications of obstacles or complex steps, making it very easy to complete quickly.
Estimated Time
On average, it takes
2 minutes
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minutes to cancel a Numerade subscription.
How to Cancel Numerade: Step by Step
If you purchased through Numerade.com:
- Log in to the Numerade account you used to create the subscription.
- Click the Profile icon located at the top right corner of the page.
- Select Billing from the dropdown menu.
- Click on the Cancel option.
- Follow the on-screen instructions to complete the cancellation process.
Tips & Tricks for Canceling Numerade
- Respond to cancellation request emails by typing your reply above the line marked "##- Please type your reply above this line -##" and include the entire original email below your message for confirmation.
- Send your Numerade username (email) and last four digits of your card or PayPal email clearly in your cancellation email as requested by support.
- Be persistent and follow up if you don’t get a response; users report being ignored if you don’t confirm cancellation exactly as requested.
- Threaten to file complaints with Better Business Bureau or other consumer protection agencies if your cancellation is ignored.
- Contact your bank to report unauthorized or suspicious charges and consider blocking future charges from Numerade, especially if cancellation is not acknowledged.
- Use credit card payments if possible for easier dispute processes rather than PayPal, although PayPal cancellation is possible.
- Try messaging Numerade’s Facebook fan page or other social media channels as an alternative route to get help removing your payment methods.
- Cancel before the end of the free trial period to avoid charges, but also be ready to dispute charges if they post incorrectly.
- Prepare for unclear or hidden cancellation options—users report the cancel button may not always be visible or effective.
- Escalate through written communication rather than phone calls since no phone support is available.
Numerade Customer Service Info
If you need assistance, here's how you can get in touch with Numerade's support team.
Cancel Numerade Script
Script
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Dear Numerade Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Numerade. The reason for my cancellation is that I am currently unable to utilize the service as much as I had anticipated. I appreciate the support and content provided but believe it is best for me to discontinue at this time. Please let me know if you need any further information to process this request. Thank you for your assistance!
Best regards,
Frequently Asked Questions
Numerade subscriptions, which include a free trial, can be self-canceled by logging into your account, going to Billing, and selecting Cancel. Subscriptions are billed in advance monthly or annually, auto-renew, and are generally non-refundable after the free trial period. For refund inquiries, users are advised to contact Numerade support.
To cancel your Numerade subscription, you need to log in to the Numerade account you used to create the subscription. This means you will need your password to access your account. Once logged in, go to the profile icon, select "Billing," and then click "Cancel" to proceed with the cancellation. If you've forgotten your password, you can reset it here: https://www.numerade.com/payments/billing/. If you encounter any issues, you can contact Numerade support via their help page or email support@numerade.com for assistance.
- Incorrect or missing homework solutions leading to dissatisfaction.
- Unexpected or unauthorized charges on credit cards despite not using the service or forgetting to cancel free trials.
- Difficulty or failure in cancelling subscriptions due to ignored cancellation requests or technical issues on the website/app.
- No refunds given after charges are made, even if the service was not used.
- Subscription auto-renews, often surprising users who expected a one-time charge or easy cancellation.
- Poor or unresponsive customer support especially regarding cancellations and billing disputes.
- Billing confusion due to manual cancellation procedures via web or app platforms.
- Perception of the service as a scam due to billing practices and unsatisfactory resolution of complaints.
Numerade allows you to cancel your subscription at any time, but cancellation only takes effect at the end of your current billing cycle, so you will continue to be charged until that period ends. All fees are paid in advance and non-refundable, even after cancellation, meaning you won't receive any prorated refund for the remaining period. Be aware that if you subscribed via iOS or Android, you must cancel directly through the respective app stores, which can sometimes complicate immediate cancellation.
Before canceling your Numerade subscription, be aware that you will lose access to the entire library of content, which includes over one million short-form educational videos across STEM subjects and test prep courses such as ACT and SAT. This means you will no longer be able to use interactive content or the full range of courses available through the paid subscription. Additionally, if you subscribed via the iOS or Android app, you must cancel directly through those platforms to stop billing. It's important to note that there is no clear information on whether access to any earned certificates or completed courses remains after cancellation, so be sure to use any needed content before canceling.
- Registered email address associated with the Numerade account
- Full name as used on the account
- Subscription type (monthly, annual, or promotional)
- Login credentials (email and password) to access the Numerade account
- Access to the payment method/platform (such as PayPal, Google Play, or Apple App Store) if the subscription was set up via a third party
- Date you want cancellation to be effective (immediately, end of cycle, or specific date)
- Reason for cancellation (optional but may be requested by support)
- If you contact support, you may need to provide any additional email addresses that might be associated with the Numerade account if you have trouble logging in
- Notice period: Cancel at least 24 hours before the renewal date to avoid being charged for the next cycle (check Terms of Service for specifics)
We've actually written a step by step guide on how to get a refund from Numerade. Check it out!
The Easiest Way to Cancel Numerade
If you’re frustrated trying to cancel your subscription, membership, or bill from Numerade—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Numerade?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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