Nutrisystem offers a subscription service where you get weight loss meal plans delivered to your door on a regular schedule that you choose, like every 2, 3, or 4 weeks. They automatically charge your payment method for the food and shipping, and you will get emailed before each renewal. You can cancel anytime by going to your account or contacting customer support, but you need to do it before the next billing date to avoid getting charged again. The food orders over $99 ship for free, and the meals are designed to help you lose weight with easy, convenient portion-controlled plans.
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Nutrisystem allows cancellation of their auto delivery program via chat or phone before a specified cutoff time (6:00 p.m. ET the day before the order is fulfilled). The process involves calling customer service with specific option selections, which is straightforward but requires attention to timing for cancellation and potentially some account verification steps.
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How to Cancel Nutrisystem: Step by Step
If you purchased through Credit Card:
- Log into your Nutrisystem account on the website.
- Navigate to the "Manage My Account" section.
- Find the "Cancel Membership" option.
- Follow the prompts to cancel your subscription.
- Make sure to check for confirmation of cancellation.
If you purchased through Phone:
- Call Nutrisystem customer service at 1-800-585-5483.
- Select option 1, then option 4.
- Provide the customer service representative with your full name, address, and subscription plan details.
- Request to cancel your subscription.
- Write down the cancellation number you receive for your records.
If you purchased through Financial Apps:
- Use a subscription management app like Rocket Money.
- Open the app and sign in.
- Find Nutrisystem in your list of subscriptions.
- Select the option to cancel your subscription.
- Check your app for confirmation of cancellation.
If you purchased through other methods:
- Check your purchase confirmation email for cancellation instructions.
- Follow the instructions provided for canceling your subscription.
- Ensure you receive a confirmation of your cancellation.
Tips & Tricks for Canceling Nutrisystem
- Complete at least two orders to avoid early cancellation fees.
- Cancel by calling customer service or using the website chat to speak to a live person; AI chatbots may resist initially but eventually allow cancellation.
- Be persistent and call multiple times if at first you are told no; keep trying to get through.
- Use calm but firm language when speaking with customer service, avoiding aggression but being insistent.
- Mention the word "supervisor" explicitly and ask politely to escalate your cancellation request if regular agents refuse.
- Call within 7 days of the first shipment to maximize chances of refund and cancellation without penalty.
- Explain your reasons clearly and honestly, such as dissatisfaction or unused membership benefits.
- Delay shipments online for months if you want to pause without cancelling immediately (up to about 7 months).
- Request return slips if asked to return products; this can trigger refund processes.
- Avoid quoting the official policy early on; focus on your own consumer experience and entitlement.
- Follow up your calls with emails to create a written record of your cancellation/refund requests.
- If all else fails, consider a chargeback via your bank or credit card company and mention blocking future payments.
- Try to time your cancellation just before the next shipment cutoff (usually before 6 pm ET the day prior to shipping) to avoid extra charges.
Nutrisystem Customer Service Info
If you need assistance, here's how you can get in touch with Nutrisystem's support team.
Cancel Nutrisystem Script
Script
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Dear Nutrisystem Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my Nutrisystem subscription. Due to personal changes in my circumstances, I am unable to continue with the program at this time.
I appreciate the service I have received thus far, but I kindly ask for confirmation of my cancellation and any relevant details regarding the process. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Nutrisystem allows you to cancel your auto delivery program anytime before 6:00 p.m. ET the day before your next order is fulfilled by contacting customer service via chat or phone. If you cancel after the first 7 days from the arrival of your first order and before paying for the second shipment, Nutrisystem will credit your payment method $125 for the auto delivery discount received. Additionally, there is a 7-day money-back guarantee on the first 4-week plan's first order if you call within that timeframe for a refund, excluding certain plans.
You do not need your password to cancel your Nutrisystem subscription. You can cancel by chatting or calling their customer service at 1-800-585-5483 before the cut-off time for your next order. However, if you want to manage your account online and happen to need a password reset, you can do so at this URL: https://www.nutrisystem.com/forgot-password.
- High cancellation fees: Customers face a $125 early cancellation fee if canceling auto-delivery before receiving two shipments.
- Lack of clear information: Customers often report not being properly informed about cancellation fees upfront.
- Poor customer service: Difficulty reaching customer service, unhelpful cancellation process, and agents not explaining penalties clearly.
- Refund delays and disputes: Delays in receiving refunds, disputes over refunds especially when chargebacks are involved.
- Unfavorable return policies: Partial or no refunds on returned food, especially non-perishable/frozen items after certain days.
- Dissatisfaction with meal shipments: Customers unhappy with food quality or variety leading them to cancel.
- Achieved weight loss goals: Customers cancel once they reach their desired results.
- Persistent marketing emails: Continued receipt of emails even after cancellation and unsubscribe requests.
- Feeling of lack of control: Customers feeling they don’t have enough control over deliveries or meal choices.
- Coercive practices allegation: Some customers, especially elderly, feel pressured by auto-pay and refund denial practices during cancellation.
Nutrisystem allows cancellation of the auto delivery program anytime before 6:00 p.m. ET the day before the next order is processed, which means you need to be timely with cancellation to avoid being charged for the next shipment. If you cancel after the first 7 days from receiving your order but before paying for the second shipment, there is a $125 credit adjustment which recoups the initial auto delivery discount, effectively making early cancellation financially disadvantageous. There are no explicit contracts or early cancellation fees, but you should be aware of these timing constraints and that refunds only apply to the first order within 7 days under the Money Back Guarantee, which excludes some plans.
Before canceling Nutrisystem, note that you must cancel before 6:00 PM ET the day before your next order is processed to avoid being charged for the next shipment. If you cancel within the first 14 days, you typically avoid any cancellation fees, but cancelling after that and before the second shipment might incur a $125 cancellation fee. After cancellation, you will lose access to the auto-delivery program and any benefits tied to your ongoing membership, including access to Nutrisystem foods and support. It's important to review your contract and contact Nutrisystem customer service directly to confirm your cancellation and understand all terms involved.
- Full name associated with the Nutrisystem account
- Nutrisystem membership number or client ID
- Registered email address on the account
- Billing address connected to your subscription
- Phone number linked to your Nutrisystem profile
- Last four digits of the payment method on file (if asked for verification)
- Reason for cancellation (may be requested by customer service)
- Last order number or shipment details (if referencing a recent order)
We've actually written a step by step guide on how to get a refund from Nutrisystem. Check it out!
The Easiest Way to Cancel Nutrisystem
If you’re frustrated trying to cancel your subscription, membership, or bill from Nutrisystem—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Nutrisystem?
NUTRISYSTEM, NUTRISYSTEM COM, NUTRISYSTEM AUTODELIVERY, NUTRISYSTEM CANCEL FEE, NUTRISYSTEM ONLINE ORDER
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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