O2 offers mobile and internet services including phones, tablets, laptops, SIM cards, and flexible tariffs like pay monthly and pay as you go plans. You might be getting billed by them for your mobile or internet service, data usage, or any extra charges outside your plan like premium rate calls. They also handle payments through Direct Debit or top-ups, and let you set limits to avoid surprise costs. Basically, O2 keeps your phone and internet connected and charges for the service and any extras you use.
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The cancellation process requires a mandatory 30 days' notice which can be done online or via customer service, making it straightforward but somewhat time-consuming due to the waiting period.
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minutes to cancel a O2 Payment Receipt subscription.
How to Cancel O2 Payment Receipt: Step by Step
If you purchased through O2 directly:
- Log in to your My O2 account on the O2 website.
- Navigate to the Account summary section.
- Find the option for cancelling your contract or subscription.
- Follow the prompts to confirm your cancellation. Ensure to provide 30 days' notice as required.
- Check if there are any outstanding charges to pay, including device plans.
- After processing your cancellation, you'll receive a final bill within 14 days, detailing any charges.
If you purchased through a third-party billing source:
- Contact the third-party service where you subscribed to O2.
- Request to cancel the subscription directly through them.
- Confirm if there are any specific procedures they require to finalize your cancellation.

Tips & Tricks for Canceling O2 Payment Receipt
- Persist with multiple calls until you find a helpful agent who can cancel quickly, sometimes within 10 minutes.
- Use the SIM card in a phone to receive security codes required for cancellation and store visits.
- Request a STAC code by texting STAC to 75075 to give to a new provider or trigger automatic account closure.
- Visit an O2 store with your SIM card to get a 6-digit code for retail staff to contact their help desk to process cancellation.
- Verify all personal information (name, address, emails, passwords, security codes) correctly as O2 requires strict security checks.
- Send a detailed cancellation email with your account info and then cancel direct debit payments to halt billing.
- Consider escalating using social media platforms like Twitter for faster customer service response compared to live chat.
- Avoid cancellations near contract start to prevent early termination fees, but if unavoidable, be firm and clear that you want immediate cancellation.
- If cancellations are delayed or denied, submit an Ofcom complaint as a last resort escalation.
- Double-check contract end dates and give the 30 days’ notice to avoid extra charges or misunderstandings.
- Prepare all relevant details before calling: account number, phone number, personal info, and recent billing details.
- Recognize that store staff cannot directly cancel contracts but can facilitate generating codes to enable cancellation.
- Be patient but insistent, and document your cancellation attempts in case of disputes or charges after cancellation.
- Cancel direct debit after confirmation of cancellation to avoid further charges if O2 continues billing erroneously.
O2 Payment Receipt Customer Service Info
If you need assistance, here's how you can get in touch with O2 Payment Receipt's support team.
Cancel O2 Payment Receipt Script
Script

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Dear O2 Customer Service,
I hope this message finds you well. I would like to request the cancellation of my subscription due to financial constraints that have made it difficult for me to continue at this time. I appreciate the services provided but must make this change for budgeting purposes.
Please confirm that my subscription has been canceled and let me know if there are any further steps I need to take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
O2 requires 30 days' notice to cancel a subscription, which can be given via My O2 or by contacting O2. If you cancel before your minimum contract term ends, early termination charges apply, including full payment of any device plans. After cancellation, a final bill including all charges, like early termination fees and device plan payoffs, is issued, and any Direct Debit should continue until this bill is settled.
To cancel your O2 subscription, you generally need to give 30 days' notice which can be done by signing into your My O2 account where a password is required. Alternatively, you can contact O2 directly to cancel. If you prefer to avoid logging in or talking, you can request a PAC code by texting "PAC" to 65075 which allows you to transfer your number to another provider and effectively end your contract without needing your password for direct cancellation. If you need to reset your password to log in, you can do so here: https://accounts.o2.co.uk/resetpassword/selectusername
- Poor service quality such as frequent dropped calls, slow data speeds, or inadequate coverage.
- Unauthorized charges or cancellation fees being billed without consent from the customer or third parties.
- Difficulty in canceling the contract, including unresponsive customer service or unclear cancellation procedures.
- Billing issues like charges continuing after cancellation requests, or being billed for services no longer needed.
- Change in personal circumstances such as illness or inability to use the service, e.g., Alzheimer's cases where cancellation or refund was denied.
- Accidental or mistaken subscription purchases leading to unwanted ongoing charges.
- Desire to switch providers due to better deals or offers elsewhere.
- Lack of refund for unused services when trying to cancel mid-contract or for extra packages not needed beyond the initial purchase month.
O2 uses early termination charges (ETCs) as a key trick to deter immediate cancellation of contracts within the minimum term. If you cancel before the contract ends, you must pay ETCs, which include the remaining monthly airtime charges minus a small 4% discount; device plan balances also need to be paid in full, especially for O2 Refresh or combined contracts. This means you cannot simply cancel at any time without financial consequences, making it painful to exit early without paying significant fees.
Before cancelling your O2 subscription, membership, or bill, be aware that your contract remains active until you switch to another network provider. Canceling may cause loss of access to your current data allowances, discounts (especially on sharer or Multisave plans), and features tied to your O2 contract such as O2 Insure or device plans. You should give 30 days' notice to cancel and wait for your final bill, which includes all charges up to disconnection including any early termination fees, outstanding device plan credits, and additional service costs. It's important not to cancel your Direct Debit before the final bill is paid to avoid payment issues, and if you have auto top-up on Pay As You Go, cancel that separately through your bank. If your final bill is in credit, O2 will refund you automatically within 30 days.
- O2 account number
- Registered O2 mobile phone number
- Account password or security answer (if calling or using online chat)
- Photo ID (such as driving licence or passport, if visiting an O2 store)
- Proof of address (recent utility bill, council tax bill, or bank/credit card statement, dated within the last 3 months, showing your name and address, if further verification needed)
- Email address and username linked to your O2 account
- 30 days’ notice (provide notice via My O2, in-store, online chat, or phone)
- PAC or STAC code request (optional) if you want to keep (PAC) or not keep (STAC) your phone number
- Payment of any outstanding charges, device plan, or final bill
- Bank details (if requesting a refund or final bill adjustment, especially for Pay As You Go credit)
We've actually written a step by step guide on how to get a refund from O2 Payment Receipt. Check it out!
The Easiest Way to Cancel O2 Payment Receipt
If you’re frustrated trying to cancel your subscription, membership, or bill from O2 Payment Receipt—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to O2 Payment Receipt?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.