OkCupid is a dating site where you can meet singles and connect with people. They offer several subscription plans including Basic, Premium, and Incognito modes that unlock different features like seeing who likes you, sending unlimited likes, hiding your profile, and removing ads. Subscriptions can be for 1, 3, or 6 months, and when you subscribe to a 3 or 6-month package, you pay the full amount upfront, with discounts for longer plans. Payment options include credit/debit cards, PayPal, Apple Pay, or Google Pay, depending on the device.
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Cancelling OkCupid subscription is relatively straightforward if paying via Credit Card or PayPal by using the website settings to turn off automatic billing. The process is slightly more complex if the subscription was purchased via Apple or Google Play, as cancellations must be done through their respective platforms separately.
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How to Cancel OkCupid Dating: Date Singles: Step by Step
If you purchased through OkCupid website:
- Log into your OkCupid account via a web browser.
- Go to http://okcupid.com/settings to access your subscription settings.
- Click on Turn off automatic billing to cancel your subscription.
- Your subscription remains active until the end of the billing period.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon and select Subscriptions.
- Find and select your OkCupid subscription.
- Tap Cancel subscription and follow the prompts to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top and select Subscriptions.
- Find and select your OkCupid subscription.
- Tap Cancel Subscription to cancel your subscription.
Tips & Tricks for Canceling OkCupid Dating: Date Singles
- Send a clear and polite email to support@okcupid.com explaining why you want to cancel and request a refund if applicable. Users report success when detailing dissatisfaction or issues within a few days of subscription renewal.
- Cancel the subscription via the website's subscription settings page rather than the app, as cancellation options may be missing or limited in the app.
- Turn off automatic billing immediately after subscribing to avoid unwanted renewals, especially if you plan to use the service short-term.
- Escalate by contacting support multiple times if you do not see a response or cancellation confirmation initially.
- If subscription was paid via PayPal, dispute the charge if customer support is unhelpful. Frame the dispute as an attempted cancellation that was not processed rather than claiming ignorance of auto-renewal.
- Delete your account after cancelling subscription to prevent any accidental usage or charges, but note deletion alone may not stop renewals without cancellation.
- Cancel before the renewal date to avoid being charged for the next billing cycle; users stress doing it at least a day early.
- Use straightforward, non-confrontational language emphasizing dissatisfaction, confusion, or technical issues to encourage refund consideration.
- Make sure to check and remove all filters in your settings if trying to manage your account usage before cancelling, as some users mention it affects visibility and management.
- Monitor billing statements after cancellation to ensure no unexpected charges occur; be prepared to escalate again if charged after cancellation.
OkCupid Dating: Date Singles Customer Service Info
If you need assistance, here's how you can get in touch with OkCupid Dating: Date Singles's support team.
Cancel OkCupid Dating: Date Singles Script
Script
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Hello OkCupid Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to personal circumstances, I am unable to continue using the service at this time.
I appreciate the connection opportunities your platform has provided, but for now, I need to focus on other priorities. Please confirm my subscription cancellation and ensure that no further charges will be applied to my account.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
OkCupid subscription cancellation depends on the payment method. To cancel a subscription paid by Credit Card or PayPal, go to the Subscription Settings on the OkCupid website and turn off automatic billing; the subscription remains active until the end of the paid period. For subscriptions paid via Apple or Google Play, cancellation must be done directly through Apple or Google Play, as OkCupid cannot cancel these. Disabling or deleting your OkCupid account does not automatically cancel subscriptions paid via Apple or Google Play, but deleting the account cancels subscriptions paid via PayPal or Credit Card.
You generally need to log in to your OkCupid account to cancel your subscription, which means you will need your password. If you have forgotten your password, you can reset it at this URL: https://www.okcupid.com/forgotpassword. If you can't reset your password or access your account, you can contact OkCupid support by phone for help with cancellation. This ensures you can stop your subscription even if you can't log in directly.
- Serious bugs or technical issues impacting user experience.
- Unauthorized use of payment information.
- Aggressive monetization making the free app limited or worthless.
- Being charged for premium memberships not requested by the user.
- Account deletion or bans without clear explanation or warning.
- Poor or non-existent customer support and lack of human interaction for help.
- Fake profiles and non-local matches flooding user inboxes.
- Bugged or non-functional matching algorithms and filters.
- Paying for features that do not deliver promised benefits, like messaging.
- Auto-renewal cancellations resulting in loss of membership and no refunds.
- Refunds generally not provided except for serious bugs or unauthorized payments.
- Subscription cancellations stop future charges but do not refund unused time.
You can cancel your OkCupid subscription at any time before the third business day after subscribing without penalty, but after that, your service will continue until the end of your paid subscription period since the subscription auto-renews until cancelled. Refunds are typically only given within a short cancellation window (3 business days in California, 14 days in the EU/UK) or in special cases (like death or disability), and purchases of virtual items are non-refundable. If you subscribed through an external service like Apple or Google Play, you must cancel through them, and refunds are processed by those platforms. Be aware that OkCupid may terminate your account without refund for violations, and chargebacks may lead to account termination without refund.
Before cancelling your OkCupid subscription, note that you can cancel anytime via the website if paid by PayPal or credit card, but if your subscription is through Apple or Google Play, you must cancel directly through those platforms. Canceling stops future charges, but if your subscription is through Apple or Google, it keeps billing even if your OkCupid account is disabled or deleted unless separately cancelled. When you cancel, you lose key paid features depending on your subscription level: without a subscription you have limited Likes per day; Basic features lost include unlimited Likes, Dealbreakers, ad-free experience, and viewing all Intros at once. Premium features lost additionally include seeing everyone who Likes you before liking them, viewing all question answers, and receiving free SuperLikes weekly. Incognito mode features like hidden browsing and privacy controls are also lost, along with ad removal benefits.
- Email address or username associated with your OkCupid account
- Password for logging into your OkCupid account
- Access to the payment method used (Credit Card/PayPal, Apple, or Google Play) to identify your subscription type
- Web browser access (cancellation for credit card/PayPal must be done on okcupid.com/settings using a browser, not the app or mobile site)
- Apple ID information if subscription was purchased via Apple/iOS
- Google Play account information if subscription was purchased via Google Play
- Confirmation if subscription auto-renewal is already disabled (check if button says "Renew" on subscription page)
- Contact to relevant support (Apple or Google Play) if unable to cancel yourself
- Awareness that deleting the OkCupid account only cancels Credit Card/PayPal subscriptions, not Apple or Google Play
We've actually written a step by step guide on how to get a refund from OkCupid Dating: Date Singles. Check it out!
The Easiest Way to Cancel OkCupid Dating: Date Singles
If you’re frustrated trying to cancel your subscription, membership, or bill from OkCupid Dating: Date Singles—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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