ON24 offers a platform that helps businesses create and manage online events like webinars and virtual conferences. They provide services such as event planning, technical support, creative design, and even live event assistance to make sure everything runs smoothly. Their subscription packages vary in features, from basics like webinar hosting and email automation to advanced AI-powered content and personalized experiences. People might get billed by ON24 if their company uses these services to host or manage digital events and marketing content.
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The cancellation process is straightforward, involving only entering your email and clicking an unsubscribe button with no complex steps or need for customer service interaction.
Estimated Time
On average, it takes
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minutes to cancel a on24event subscription.
How to Cancel on24event: Step by Step
If you purchased through ON24 website:
- Log in to your ON24 account by visiting on24.com.
- Navigate to Account Settings or Billing in your account dashboard.
- Find the section labeled Subscriptions or Manage Membership.
- Click on the option to Cancel Subscription.
- Follow the prompts to confirm your cancellation.
- You will receive a confirmation email regarding the cancellation of your subscription.
If you purchased through a third-party vendor:
- Visit the vendor's website where you completed your purchase.
- Log in to your account on that vendor's platform.
- Locate the Subscriptions or Billing section.
- Select ON24 from your list of subscriptions.
- Choose the option to Cancel Subscription.
- Follow any additional prompts to finalize the cancellation.
Tips & Tricks for Canceling on24event
- Start by locating the cancellation option in your account settings or subscription page—sometimes hidden in menus labeled "billing" or "subscriptions."
- Use direct and clear language when requesting cancellation, like "Please cancel my subscription immediately and confirm the cancellation." Avoid vague phrases.
- Contact support via multiple channels if one method doesn’t work—try email, live chat, phone, or social media messages.
- Document all interactions by saving emails, chat transcripts, or screenshots as proof of your cancellation attempts.
- Request a confirmation email or number as proof your cancellation was processed.
- Try timing your cancellation to occur a few days before your next billing date to reduce chances of being charged again.
- If the company is unresponsive, escalate politely by mentioning you will dispute the charge with your bank or file a complaint with consumer protection agencies.
- Be persistent but polite—repeating your request firm but respectful can push through cancellations with stubborn support teams.
- Check if there’s a grace period or trial period eligibility to get a full refund upon cancellation.
- Use Reddit or forum advice to see if other users mention specific contacts, loopholes, or workarounds that worked for them.
on24event Customer Service Info
If you need assistance, here's how you can get in touch with on24event's support team.
Cancel on24event Script
Script
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Hello ON24 Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in our organization's priorities, we will no longer require the service. I appreciate the support and features provided thus far, but it is necessary for us to move in a different direction at this time.
Please let me know if you require any additional information to process this cancellation. Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
ON24's membership or subscription cancellation policy is not explicitly detailed on their publicly accessible web pages or terms and conditions. Typically, cancellation terms depend on the specific contract with the client, and notice requirements or potential fees may apply as per the contractual agreement. For precise cancellation policies, ON24 advises contacting your account executive or account manager directly for guidance.
To cancel your subscription or unsubscribe on on24event.com, you only need to enter your email address and click the "Unsubscribe" button. There is no mention of needing your password to perform this action. So, you do not need your password to cancel your subscription. If you want to manage your subscription preferences, you can do so easily by visiting the unsubscribe page here: https://communications.on24.com/Communication-Preferences-Management.html
- Technical problems such as freezing, buffering, and connectivity issues that disrupt the event experience.
- Platform limitations including lack of features like agenda management and networking capabilities.
- Event cancellations due to unforeseen circumstances like pandemics, illness outbreaks, or travel complications.
- Budget constraints causing organizations to cut costs and cancel subscriptions.
- Poor user experience especially during multi-speaker sessions or high traffic events.
- Lack of mobile app limiting access and convenience for some users.
- Material breach of contract terms which may allow termination and associated refunds.
ON24 has payment obligations that are non-cancelable, and paid fees are generally non-refundable according to their terms. Clients may also be responsible for reimbursing ON24 for any third-party cancellation fees, penalties, expenses, and costs that arise as a result of their cancellation. Therefore, you should be aware that canceling your subscription may not be immediate or free of financial consequences, and contracts or terms may include lock-ins or fees that prevent easy cancellation.
Before cancelling your subscription, membership, or bill for ON24Event, be aware that you may lose access to the event content, including on-demand webinars, recordings, and interactive features provided during the event. Additionally, any functionality tied to your subscription, such as access to analytics or engagement data, might no longer be available. It's also important to consider any potential cancellation fees or policies as outlined by ON24's terms and conditions. Make sure to review your subscription agreement for specific details on what features or content will be inaccessible post-cancellation.
- Email address used for the subscription or registration
- Access to registered email inbox (in order to click the unsubscribe link included in emails)
- Login credentials to the ON24 Engagement Hub (if using the "Unsubscribe" button in the account interface)
- Subscription or account details (such as the type of subscription or specific event)
- Billing/contact information provided at the time of registration (in case submitting a request through support)
- Written notice of cancellation (if contacting support directly as indicated in ON24 terms)
We've actually written a step by step guide on how to get a refund from on24event. Check it out!
The Easiest Way to Cancel on24event
If you’re frustrated trying to cancel your subscription, membership, or bill from on24event—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to on24event?
ON24EVENT, ON24 EVENT, ON24EVT, ON24EVNT, ON24 WEBINAR
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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