OneAmerica Financial offers a range of services centered around life insurance, long-term care protection, workplace retirement plans, individual annuities, employee benefits, and financial wellness. They provide tools and support for managing these services, including easy-to-access options for claims and policy premium payments. If you're getting billed by them, it's likely for premiums related to your insurance policies or retirement plan services. Their goal is to help people plan and protect their financial future with straightforward, helpful support.
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Cancelling a subscription or policy with OneAmerica Financial requires completing and submitting a full cash surrender form that involves gathering detailed personal and policy information, providing signatures, and potentially spouse consent. The processing time can take up to the monthly anniversary following receipt of the request, making the cancellation moderately difficult and lengthy compared to simpler online cancellations.
Estimated Time
On average, it takes
7 days
00
00
minutes to cancel a OneAmerica Financial subscription.
How to Cancel OneAmerica Financial: Step by Step
If you purchased through OneAmerica:
- Visit the OneAmerica website at oneamerica.com.
- Navigate to the Contact Us section of the website.
- Select the Policy Service Request option.
- Log in to your account using your credentials. If you do not have an account, create one by selecting the Register option.
- Once logged in, locate the option to cancel your subscription or service. This option may be found under account settings or billing options.
- Follow the prompts to confirm your cancellation request. You may need to provide your policy number or other identifying information.
- Submit your request and wait for confirmation from OneAmerica regarding the cancellation.
Tips & Tricks for Canceling OneAmerica Financial
- Call early in the billing cycle to avoid renewal complications and catch the policy before significant cash value accrues.
- Be firm and direct: Clearly state you want to cancel immediately, avoiding ambiguous language like "considering canceling."
- Reference affordability as a key reason—it resonates and may reduce pushback from customer service.
- Ask specifically about a grace period or any options to reduce coverage instead of outright cancellation if pressed.
- Document every interaction, including names and times, to escalate if needed.
- Escalate to supervisors if frontline reps push back or delay cancellation.
- Use calm but persistent language to avoid antagonizing representatives but maintain your cancellation intent.
- Do not rely on the agent who sold you the policy if they try to dissuade you; speak directly with the company.
- Know your policy details beforehand—understand that whole life policies often have little to no cash value early on, so cancellation before significant buildup can be simpler.
- Consider timing your cancellation before your first or second policy anniversary to minimize potential losses or complications.
OneAmerica Financial Customer Service Info
If you need assistance, here's how you can get in touch with OneAmerica Financial's support team.
Cancel OneAmerica Financial Script
Script
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Dear OneAmerica Financial Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with OneAmerica Financial. Due to changes in my financial situation, I have decided to discontinue my membership and need to ensure that no further billing occurs.
I appreciate the services I have received and thank you for your assistance in this matter. Please confirm the cancellation at your earliest convenience.
Best regards,
[Your Name]
Frequently Asked Questions
OneAmerica Financial allows policyholders to cancel or surrender a policy either in whole or in part, receiving a lump sum cash payment equal to the current cash value of the policy, which accumulates as premiums are paid. If premium payments are stopped, the policyholder can also use the accumulated cash value to maintain insurance protection for a specified period. This policy cancellation is clear and provides options to manage payments and coverage duration.
To cancel your subscription with OneAmerica Financial, you typically need to access your account, which requires your User ID and password. There does not appear to be an option to cancel subscriptions via phone or chat without logging in. If you forgot your password, you can reset it here: https://wcm.oneamerica.com/oasec/public/ui/resetPassword.html. So, having your password or the ability to reset it is necessary for cancellation.
- Financial instability or job loss, making it difficult to maintain premium payments.
- Lack of visible cash value accumulation in whole life insurance policies within the first year.
- High costs and expensive premiums especially if policyholders cannot afford ongoing payments.
- Pressure or misinformation from agents at the time of signing up, leading to buyer's remorse.
- Preference to switch to more affordable insurance options, such as term life insurance.
- Frustration with the slow cash value growth and the majority of early payments going to fees, commissions, and insurance costs.
- Cancellation difficulties or delays reported by some customers trying to close out policies or withdraw funds.
- Unwanted riders or additional coverage increasing the cost without perceived benefit.
OneAmerica Financial generally allows cancellation of policies or contracts, but there may be notable fees and contractual terms to be aware of. For example, terminating a service agreement requires 30 days written notice, and if you cancel before the end of a plan year, fees for the full plan year are still due. Early withdrawal from annuities often incurs surrender charges, and if you're under age 59½, an additional 10% tax penalty may apply. There are also termination fees such as a $500 test file package fee and a $1,000 electronic deconversion file fee, plus potential market value adjustment fees. These conditions can make immediate or penalty-free cancellation difficult, so carefully review your contract terms before proceeding.
Before cancelling a subscription, membership, or bill for OneAmerica Financial, you should consider that you will lose access to their retirement services account management platform where you can view and initiate transactions 24/7. Any ongoing contributions, account updates, or access to account-specific features will cease. Furthermore, there may be implications related to your retirement funds, such as rollovers or transfers that you should manage accordingly. It is recommended to store all important financial documents and consult with a financial professional prior to cancellation to understand any tax or financial consequences.
- Policy Number(s)
- Insured/Annuitant name
- Owner’s name
- Return of policy document (or statement about lost contract)
- Owner’s address (Street/P.O. Box, City, State, Zip)
- Owner’s telephone number
- Owner’s Social Security Number
- Signature of Owner (and joint owner if applicable)
- Witness signature
- Signature of Assignee (if assigned or 1035 Exchange)
- Marital Status (if in a community property state)
- Spouse’s signature (if married in a community property state)
We've actually written a step by step guide on how to get a refund from OneAmerica Financial. Check it out!
The Easiest Way to Cancel OneAmerica Financial
If you’re frustrated trying to cancel your subscription, membership, or bill from OneAmerica Financial—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to OneAmerica Financial?
OneAmerica Financial fees, Plan-related fees, Service fees, Administrative fees, Investment fees, Expense fees, Financial Soundings Fee, Account charges, Tax-related charges, Annuity service fees
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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