onXmaps offers a mapping service called onX Hunt that helps users find and plan hunting trips with detailed maps and GPS tools. They have several subscription options: a Premium plan for one or two states, and an Elite plan that covers all 50 states with extra features like expert resources and discounts. The subscriptions can be billed yearly or monthly, depending on the plan you choose. If you see a charge from onXmaps, it’s likely from one of these subscription plans to keep accessing their full range of hunting maps and tools.
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The cancellation process for onXmaps subscription is straightforward, requiring only a few clicks after logging into the user account or through app store subscriptions. The instructions are clear, the interface is user-friendly, and there is no need to contact customer support for cancellation, making it relatively easy.
Estimated Time
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5 minutes
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minutes to cancel a onXmaps subscription.
How to Cancel onXmaps: Step by Step
If you purchased through onX Maps directly:
- Navigate to www.onxmaps.com/hunt/app.
- Log In with your onX email and password.
- Click on My Account & Settings > My Account > Manage.
- Click Cancel Membership.
If you purchased through Google Play:
- Open your Play Store subscriptions page.
- Locate your onX Membership in Active Subscriptions.
- Tap it and then tap Cancel Subscription.
If you purchased through Apple:
- Open your Apple Subscriptions page.
- Locate your onX Membership in Active Subscriptions.
- Tap it and then tap Cancel Subscription.
Tips & Tricks for Canceling onXmaps
- Use a desktop or laptop to log into your onXmaps account for cancellation; the mobile app cancellation is less reliable.
- Navigate to Profile & Account > My Account > Manage Memberships, then select Cancel Membership.
- If self-service fails, call customer service directly; some users reported needing to escalate to supervisors to successfully cancel.
- Call customer service early in the business day on weekdays (9 AM to 4 PM Mountain Time) for quicker and more helpful responses.
- Use polite, clear, and concise language explaining your issue without emotional or aggressive tones.
- Request a refund by citing specific problems like billing errors or product issues if applicable.
- If initial cancellation attempts fail, politely but firmly ask to escalate your request to a higher level of support.
- Try canceling just before the renewal date or within the trial period to avoid being charged for the next cycle.
- Some users have reported success by letting the membership expire for a day so they can re-subscribe later, sometimes using a discount code for new customers.
- Keep records of all communications (emails, call times, representatives’ names) for follow-up and escalation.
- Consider contacting support via email (help@onxmaps.com) to create a written trail, increasing accountability.
- Be persistent but patient; multiple clear and polite follow-ups can increase chances of success.
- Avoid canceling through third-party platforms when possible, as it complicates refunds and cancellations.
onXmaps Customer Service Info
If you need assistance, here's how you can get in touch with onXmaps's support team.
Cancel onXmaps Script
Script
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Hello onXmaps Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Unfortunately, due to unexpected changes in my personal circumstances, I am unable to continue my membership at this time.
I appreciate the service you've provided, but I believe this is the best decision for me right now. Please let me know if you need any further information from my side to process this request.
Thank you for your attention to this matter.
Best regards,
Frequently Asked Questions
onXmaps membership cancellation stops automatic renewal and allows access to paid features until the subscription term ends, after which the membership reverts to the free Basic version. Cancelling does not refund any already paid fees, but users can request a refund if purchased within the last 30 days. Data such as saved Markups and account login remain, while map layers and offline maps access are lost after cancellation; users should export data before subscription expiration.
To cancel your onXmaps subscription directly through onXmaps, you do need your password to log in to your account. The process involves logging in at www.onxmaps.com/hunt/app using your email and password, then navigating to My Account to manage and cancel your membership. If you don't remember your password, you can reset it at https://onxmaps.com/password/reset. Alternatively, if you subscribed through Apple or Google, you can cancel through their respective subscription management pages without needing your onXmaps password.
- Accidental double purchases of memberships, such as paying for Elite and basic memberships.
- Problems accessing purchased features due to logging into the wrong account or using a different email.
- Upgrade prompts and auto-renewal issues caused by app login errors or payment problems.
- Missing features like waypoints, lines, tracks, routes due to account or app confusion or accidental deletion.
- Multiple charges or double billing from payment re-attempts or multiple memberships bought by mistake.
- Unresponsive or difficult customer service leading to frustration and refund requests.
- Trial cancellation problems causing unwanted charges after trial period ends.
- Technical issues or app bugs preventing proper use of app or features.
- Purchases from third parties causing refund policy confusion.
- Subscription auto-renewal charges where customers forget to cancel or are unaware of renewals.
- Confusion or misunderstandings about subscription status leading to unexpected charges after subscription expiration.
onXmaps allows you to cancel your subscription at any time through their website or through Apple/Google subscription management. However, canceling does not provide a refund for any fees already paid, and access to paid features continues only until the end of the current subscription term. There are no contracts or early cancellation fees, but refunds are only available if requested within 30 days of purchase through the original purchase source. Be aware that canceling will result in losing access to map layers, offline maps, and other premium features after the term ends, though saved map data remains accessible.
Before cancelling your onXmaps subscription, know that you will retain access to paid features only until the current subscription term ends, after which your account will downgrade to a Basic (free) Membership. You will keep all your saved Markups such as Waypoints, Routes, and Tracks, as well as satellite imagery, location services, and your account login. However, you will lose access to map layers (like Public/Private Lands and Units), offline maps, advanced tools (e.g., Tracker, Wind/Weather, Trail Cameras), the My Content menu, Topo & Hybrid Basemaps, and 3D maps. If you want to preserve your data, make sure to export it before the subscription expires. Also, cancellations do not provide refunds for prior charges, except for purchases made within the last 30 days where you can request a refund.
- Account login credentials (email and password)
- Knowledge of purchase method (onXmaps.com, Apple App Store, or Google Play Store)
- Access to email account associated with the subscription
- Access to the relevant platform (onXmaps account page, Apple Subscriptions, or Google Play Subscriptions)
- Confirmation of billing statements to verify the charge vendor (onXmaps.com, Apple, or Google)
- Membership status (active, expired, canceled, Trial, Redemption, or N/A)
- Device needed to cancel (computer or mobile device with appropriate app/platform access)
- Instructions for the correct cancellation process based on the purchase method
- Subscription details (type, renewal date, and plan status)
We've actually written a step by step guide on how to get a refund from onXmaps. Check it out!
The Easiest Way to Cancel onXmaps
If you’re frustrated trying to cancel your subscription, membership, or bill from onXmaps—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to onXmaps?
google*onxmaps, Google*onxmaps, onXmaps.com, onXmaps, Google Play onXmaps, Apple onXmaps, onXmaps Subscription
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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