Opti Contacts is an online service where you can buy contact lenses and set up a convenient autoship subscription to get your contacts delivered regularly. When you join their Autoship program, you save money—25% off your first order and 15% off future orders—with no membership fees. You can easily change your delivery schedule or cancel anytime, and payments are charged automatically on the order dates. It’s a handy way to never run out of contacts and enjoy some extra savings and perks.
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Opti Contacts allows subscription cancellations via simple methods such as texting a keyword to cancel or contacting customer service via phone or email. The instructions are relatively straightforward and customer service is readily accessible, making cancellation easy and quick.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Opti Contacts subscription.
How to Cancel Opti Contacts: Step by Step
If you purchased through OptiContacts.com:
- Log in to your account on opticontacts.com.
- Navigate to My Account.
- Select Manage Autoship.
- Choose the option to cancel future shipments.
- Confirm the cancellation.
If you purchased through Customer Care:
- Call OptiContacts Customer Care at 1-866-982-5367.
- Request the cancellation of your Autoship subscription.
- Provide any necessary information as requested by the representative.
- Confirm your cancellation.
Tips & Tricks for Canceling Opti Contacts
- Explicitly state you did not consent to the Autoship subscription if you were enrolled without your knowledge.
- Demand cancellation immediately and insist there should be no cancellation fee for subscriptions you never knowingly signed up for.
- Be prepared to speak to a live representative; cancellations cannot be completed online or by email alone.
- Call during business hours and expect potential wait times; persistence is key.
- Use firm and clear language about wanting to cancel and refusing any upsell or retention offers.
- Escalate politely to supervisors if initial customer service reps refuse or try to impose fees.
- Consider stopping payment through your bank as a last resort if cancellation proves impossible through customer service.
- Keep records of all communications, including dates, times, and names of representatives spoken to.
- Pause or cancel subscription early before the next shipment to avoid being charged.
- Beware of hidden or bait-and-switch fees; insist on fee waivers when unjustified.
Opti Contacts Customer Service Info
If you need assistance, here's how you can get in touch with Opti Contacts's support team.
Cancel Opti Contacts Script
Script
Copy
Dear Opti Contacts team,
I hope this message finds you well. I am writing to kindly request the cancellation of my subscription. Due to recent changes in my financial situation, I am unable to continue my current membership. I appreciate the services received thus far, but I believe this is the best course of action at this time.
Thank you for your assistance in processing this cancellation. Please confirm once it has been completed.
Best regards,
Frequently Asked Questions
Opti Contacts has no membership fee and allows you to cancel your Autoship subscription at any time. To cancel or pause autoship shipments, you simply log into your account, go to My Account -> Manage Autoship, and make the changes. This policy provides flexibility and ease of cancellation without penalties.
To cancel your subscription with Opti Contacts, you generally need to log into your account and manage your autoship subscriptions through the account settings, which requires your password. If you don't remember your password, you can reset it using their password reset page: https://www.opticontacts.com/login.html (click 'Forgot Password?'). Alternatively, you can contact their customer care by phone at 1-866-982-5367 or email [email protected] for assistance with subscription cancellation if you cannot access your account.
- Excessive processing fees added unexpectedly at checkout, causing customers to feel cheated.
- Receiving expired contact lenses that cause discomfort, leading to refund requests.
- Wrong prescription lenses being shipped, though sometimes resolved fairly.
- Deceptive advertised pricing where coupon discounts are negated by high fees.
- Unclear or non-transparent pricing leading to dissatisfaction.
- Difficulty with cancellation of Autoship subscriptions or being signed up without consent.
- Concerns about product quality such as defective or low-quality lenses.
- Delayed or complicated refund process, causing frustration.
- Customer service issues with communication or resolution speed.
- Discomfort or adverse reactions after using lenses sent by Opti Contacts.
Opti Contacts requires a minimum order of two boxes when subscribing, and while there is no membership fee or long-term contract, you must receive at least one reorder before you can cancel your Autoship subscription. There are no early cancellation fees or lock-ins, and you can cancel anytime after your first reorder. Returns of unopened, sealed contact lens boxes are accepted within 30 days for a refund, with no penalties for cancellation beyond that initial minimum order requirement.
Before cancelling a subscription, membership, or bill with Opti Contacts, know that cancelling will stop any Autoship benefits like 15% savings on future orders, price-match guarantees, free shipping on future orders, and loyalty rewards with each reorder. You will lose access to the convenience of automatic deliveries at discounted prices. Additionally, Opti Contacts has a 30-day hassle-free return policy for glasses and contact lenses, but cancellations may affect eligibility for these return benefits if products are already received or in transit. It's important to contact customer care for assistance and understand that you may lose store credits or rewards associated with active subscriptions once cancelled.
- Account login information (username/email and password) to access your OptiContacts.com account.
- Order or subscription details (such as recent order number or subscription ID).
- Name registered on your account.
- Email address associated with your account.
- Phone number on file with your account.
- Billing address if communicating with support.
- Shipping address if relevant to the autoship/cancellation.
- Method of cancellation (log in to 'My Account' > 'Manage Autoship', or contact customer service by phone or email).
- Reason for cancellation (may be optionally requested by support).
We've actually written a step by step guide on how to get a refund from Opti Contacts. Check it out!
The Easiest Way to Cancel Opti Contacts
If you’re frustrated trying to cancel your subscription, membership, or bill from Opti Contacts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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