The Ultimate Step by Step Guide to Cancelling an Opti Contacts Subscription or Membership (opticontacts.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Opti Contacts is an online service where you can buy contact lenses and set up a convenient autoship subscription to get your contacts delivered regularly. When you join their Autoship program, you save money—25% off your first order and 15% off future orders—with no membership fees. You can easily change your delivery schedule or cancel anytime, and payments are charged automatically on the order dates. It’s a handy way to never run out of contacts and enjoy some extra savings and perks.
Opti Contacts allows subscription cancellations via simple methods such as texting a keyword to cancel or contacting customer service via phone or email. The instructions are relatively straightforward and customer service is readily accessible, making cancellation easy and quick.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Opti Contacts subscription.
Tips and Tricks for Getting a Opti Contacts Refund
Explicitly state you did not consent to the Autoship subscription if you were enrolled without your knowledge.
Demand cancellation immediately and insist there should be no cancellation fee for subscriptions you never knowingly signed up for.
Be prepared to speak to a live representative; cancellations cannot be completed online or by email alone.
Call during business hours and expect potential wait times; persistence is key.
Use firm and clear language about wanting to cancel and refusing any upsell or retention offers.
Escalate politely to supervisors if initial customer service reps refuse or try to impose fees.
Consider stopping payment through your bank as a last resort if cancellation proves impossible through customer service.
Keep records of all communications, including dates, times, and names of representatives spoken to.
Pause or cancel subscription early before the next shipment to avoid being charged.
Beware of hidden or bait-and-switch fees; insist on fee waivers when unjustified.
Why Do People Request Refunds from Opti Contacts
Excessive processing fees added unexpectedly at checkout, causing customers to feel cheated.
Receiving expired contact lenses that cause discomfort, leading to refund requests.
Wrong prescription lenses being shipped, though sometimes resolved fairly.
Deceptive advertised pricing where coupon discounts are negated by high fees.
Unclear or non-transparent pricing leading to dissatisfaction.
Difficulty with cancellation of Autoship subscriptions or being signed up without consent.
Concerns about product quality such as defective or low-quality lenses.
Delayed or complicated refund process, causing frustration.
Customer service issues with communication or resolution speed.
Discomfort or adverse reactions after using lenses sent by Opti Contacts.
Opti Contacts Refund Script
Script
Copy
Dear Opti Contacts, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Opti Contacts Refund Policy
Opti Contacts has no membership fee and allows you to cancel your Autoship subscription at any time. To cancel or pause autoship shipments, you simply log into your account, go to My Account -> Manage Autoship, and make the changes. This policy provides flexibility and ease of cancellation without penalties.
The Easiest Way to Get a Opti Contacts Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Opti Contacts—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Opti Contacts requires a minimum order of two boxes when subscribing, and while there is no membership fee or long-term contract, you must receive at least one reorder before you can cancel your Autoship subscription. There are no early cancellation fees or lock-ins, and you can cancel anytime after your first reorder. Returns of unopened, sealed contact lens boxes are accepted within 30 days for a refund, with no penalties for cancellation beyond that initial minimum order requirement.
Excessive processing fees added unexpectedly at checkout, causing customers to feel cheated.
Receiving expired contact lenses that cause discomfort, leading to refund requests.
Wrong prescription lenses being shipped, though sometimes resolved fairly.
Deceptive advertised pricing where coupon discounts are negated by high fees.
Unclear or non-transparent pricing leading to dissatisfaction.
Difficulty with cancellation of Autoship subscriptions or being signed up without consent.
Concerns about product quality such as defective or low-quality lenses.
Delayed or complicated refund process, causing frustration.
Customer service issues with communication or resolution speed.
Discomfort or adverse reactions after using lenses sent by Opti Contacts.
Account login information (username/email and password) to access your OptiContacts.com account.
Order or subscription details (such as recent order number or subscription ID).
Name registered on your account.
Email address associated with your account.
Phone number on file with your account.
Billing address if communicating with support.
Shipping address if relevant to the autoship/cancellation.
Method of cancellation (log in to 'My Account' > 'Manage Autoship', or contact customer service by phone or email).
Reason for cancellation (may be optionally requested by support).
Before cancelling a subscription, membership, or bill with Opti Contacts, know that cancelling will stop any Autoship benefits like 15% savings on future orders, price-match guarantees, free shipping on future orders, and loyalty rewards with each reorder. You will lose access to the convenience of automatic deliveries at discounted prices. Additionally, Opti Contacts has a 30-day hassle-free return policy for glasses and contact lenses, but cancellations may affect eligibility for these return benefits if products are already received or in transit. It's important to contact customer care for assistance and understand that you may lose store credits or rewards associated with active subscriptions once cancelled.
Opti Contacts has no membership fee and allows you to cancel your Autoship subscription at any time. To cancel or pause autoship shipments, you simply log into your account, go to My Account -> Manage Autoship, and make the changes. This policy provides flexibility and ease of cancellation without penalties.
To cancel your subscription with Opti Contacts, you generally need to log into your account and manage your autoship subscriptions through the account settings, which requires your password. If you don't remember your password, you can reset it using their password reset page: https://www.opticontacts.com/login.html (click 'Forgot Password?'). Alternatively, you can contact their customer care by phone at 1-866-982-5367 or email [email protected] for assistance with subscription cancellation if you cannot access your account.
We've actually written a step by step guide on how to get a refund from Opti Contacts. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Opti Contacts subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Opti Contacts account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Opti Contacts online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
