Orange Door Storage Insurance offers a program that protects your stored belongings against loss or damage. They charge a monthly premium that you can pay as part of your storage bill or online. If you move out or don't pay the premium, the insurance cancels automatically, but you can also cancel it yourself if you have other insurance for your stored items. Billing happens at the start of each month, and if you cancel during the month, you may get a refund for the unused period.
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The cancellation process requires the consumer to either log into their self-care account online or go in person to the storage facility to cancel. They must also confirm they have other insurance and complete a new insurance addendum, which adds some administrative steps but is straightforward.
Estimated Time
On average, it takes
20 minutes
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minutes to cancel a Orange Door Storage Insurance subscription.
How to Cancel Orange Door Storage Insurance: Step by Step
If you purchased through Online Account:
- Log into your self-care account on the Public Storage website.
- Navigate to the “Edit Insurance” section to begin the cancellation process.
- Confirm that you have other insurance on the goods you have in storage.
- Complete a new insurance addendum to your rental agreement.
- Note: Your insurance will cancel on the first of the following month after confirming other coverage.
- Be aware that the insurance premium is billed on the first of the month; cancellations after this date are subject to a minimum premium.
- Full refunds are available for unused full policy months.
If you purchased through In-Person at Facility:
- Visit the facility where your goods are stored.
- Request to complete a new insurance addendum to your rental agreement.
- Confirm that you have other coverage for your stored goods during this visit.
- Your insurance will be cancelled on the first of the following month after confirming other coverage.
- Premium can still apply according to the billing cycle mentioned.
Tips & Tricks for Canceling Orange Door Storage Insurance
- Document every interaction via email or phone to have proof of your cancellation request.
- Request confirmation of cancellation in writing or via email from the insurance provider.
- Use firm but polite language stating you want to cancel effective immediately and expect no further charges.
- Call during business hours early in the week to avoid backlogs and ensure quicker response.
- Escalate by asking to speak to a supervisor if your cancellation request is ignored or denied initially.
- Send a follow-up email referencing your prior cancellation request and any ticket or case numbers provided.
- Provide proof of move-out or discontinuation of storage if required, since insurance often ties to active storage units.
- Be aware that some users report delays in processing cancellations, so persistence and multiple follow-ups may be necessary.
- Use online cancellation options if available for faster processing without phone wait times.
Orange Door Storage Insurance Customer Service Info
If you need assistance, here's how you can get in touch with Orange Door Storage Insurance's support team.
Cancel Orange Door Storage Insurance Script
Script
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Dear Orange Door Storage Insurance Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Orange Door Storage Insurance. Due to recent changes in my personal circumstances, I no longer require the coverage that the service provides.
I appreciate the service I’ve received thus far and would be grateful if you could confirm the cancellation process and any final billing details.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Orange Door Storage Insurance allows you to cancel your insurance either in person at your storage facility or online through your self-care account. Cancellations become effective on the first day of the following month after confirmation that you have other insurance coverage. If you cancel after the first of the month, you will be subject to a minimum premium, but full refunds are provided for unused full policy months.
To cancel your subscription with Orange Door Storage Insurance, you generally need to log into your self-care account on the Public Storage website and navigate to "Edit Insurance" to cancel, which implies you will need your password to access your account. You can also cancel in person at the storage facility. Since account login is involved online, if you have forgotten your password, you can reset it via the Public Storage password reset page linked here: https://www.publicstorage.com/forgot-password. This process ensures that cancellations are secure and tied to your account.
- Claims denied due to policy conditions or alleged exclusions (e.g., vermin damage claims denied because of alleged presence of soda).
- Insurance coverage limits too low compared to premiums paid, leading to dissatisfaction.
- Lack of clear communication and transparency about what is covered and coverage limits.
- Damage by vermin, rats, mold with perceived negligence by insurance or storage facility.
- Delays and no response from insurer or claims examiners causing frustration.
- Customer service issues such as difficulty filing claims, submitting documents, and lack of contact from adjusters.
- Perception of inadequate coverage feeling like a "money making scam" rather than helpful protection.
- Physical damage to items due to facility neglect like rat infestations or construction damage.
- Storage unit environment issues such as dust and pollen causing damage and health problems.
- Disputes over low settlement offers for claims leading to dissatisfaction.
- Unresolved or poorly handled claims resulting in cancellations and lost trust.
Orange Door Storage Insurance allows you to cancel your subscription at any time, but cancellations only take effect on the first of the following month. If you cancel after the first day of the month, you will still be subject to a minimum premium for that month. Additionally, you must confirm that you have other insurance coverage for your stored goods and complete a new insurance addendum to your rental agreement before cancellation is processed. There are no lock-ins or early cancellation fees, but cancellation timing and confirmation requirements can be viewed as minor hurdles.
Before cancelling your Orange Door Storage Insurance, know that you can cancel either in person at your storage facility or online through your self-care account. You must confirm that you have other insurance coverage for your stored goods and complete a new insurance addendum to your rental agreement before cancellation proceeds. The cancellation will take effect on the first day of the following month, with insurance premiums billed monthly; cancelling after the first may incur a minimum premium charge. Upon cancellation, you will lose coverage for your stored items, so ensure you have alternative insurance in place to protect your belongings. Full refunds are provided for unused full policy months.
- Access to your self-care account on the Public Storage website
- Login credentials for your Public Storage account
- Location of your storage facility (if canceling in person)
- Confirmation of alternate insurance coverage for the property in your storage unit
- Completion of a new insurance addendum to your rental agreement (if canceling in person)
- Date you wish the cancellation to take effect (policy cancels the first of the following month after confirmation)
- Aware of billing dates and refund policies (insurance premium is billed on the first of each month, minimum premium may apply if canceling after the first, unused full policy months may be refunded)
We've actually written a step by step guide on how to get a refund from Orange Door Storage Insurance. Check it out!
The Easiest Way to Cancel Orange Door Storage Insurance
If you’re frustrated trying to cancel your subscription, membership, or bill from Orange Door Storage Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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