Otter.ai is a service that helps you record and automatically transcribe your meetings or audio so you can easily read and share notes later. They offer a free Basic plan with limited transcription minutes, and paid subscription plans like Pro and Business that give you more features, longer transcription times, and better team collaboration tools. Billing is typically monthly or annual depending on the plan you pick, and they accept credit/debit cards and app store payments. So, if you're seeing charges from Otter.ai, it's likely for a subscription plan you chose for enhanced transcription and meeting note features.
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The cancellation process involves straightforward steps accessible via the user account settings and can be completed quickly, but it requires admin access and awareness to cancel before the next billing cycle to avoid charges.
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minutes to cancel a Otter.ai subscription.
How to Cancel Otter.ai: Step by Step
If you purchased through Otter.ai directly:
- Sign in to Otter.ai as an admin.
- Click on your profile on the left navigation menu.
- Select Account Settings and click on the Plan tab.
- At the end of the page, click Cancel Plan.
- Review the information in the pop-up and click Cancel Subscription to proceed.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone/iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Find the Otter.ai subscription and select it.
- Tap Cancel Subscription to confirm.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap the profile icon in the upper right corner.
- Select Payments & subscriptions and then Subscriptions.
- Find the Otter.ai subscription and tap on it.
- Tap Cancel Subscription to confirm.
Tips & Tricks for Canceling Otter.ai
- Persistently use email support: Send urgent, firm cancellation requests repeatedly until you get a response, as Otter.ai can be slow or unresponsive.
- Escalate by requesting account downgrade: If unable to cancel the plan directly, try requesting to downgrade your subscription to free, which some users have found effective.
- Use precise language: Clearly state "I am requesting immediate cancellation and refund," emphasizing urgency and finality.
- Adjust account settings: Delete or reduce linked accounts or users to meet cancellation prerequisites if stuck.
- Time your cancellation: Try cancelling just before the renewal date to avoid unwanted charges.
- Block permissions: If cancellation is impossible, temporarily revoke app permissions or unlink calendar integrations to disable functionality.
- Switch payment method: If all else fails, change or remove the credit card details linked to the subscription to prevent further billing.
- Utilize community forums: Consult Reddit and other forums for updated, shared experiences and alternative contact points for customer support.
Otter.ai Customer Service Info
If you need assistance, here's how you can get in touch with Otter.ai's support team.
Cancel Otter.ai Script
Script
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Hello Otter.ai Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Unfortunately, I no longer require the service due to changes in my work commitments, which limit my need for transcription services at this time.
I appreciate your understanding and prompt assistance in processing this cancellation. Please let me know if there are any steps I need to complete on my end.
Thank you for your help!
Best regards,
Frequently Asked Questions
Otter.ai subscriptions automatically renew but can be canceled anytime to expire at the end of the current billing period. Users can continue using paid features until the subscription expires, but must cancel at least 24 hours before the next billing date to avoid being charged. Subscriptions are non-refundable, and cancellations for subscriptions purchased via Apple or Google Play must be done through those platforms.
To cancel your Otter.ai subscription, you need to sign in to your Otter.ai account as an admin and go to Account Settings, then to the Plan tab where you can cancel the plan. This process requires that you have access to your account, which generally means having your password since signing in is necessary. If you do not remember your password, you can reset it here: https://otter.ai/password-reset. If you subscribed through the Apple App Store or Google Play Store, you need to cancel through those platforms instead. So yes, your password is needed for cancellation through Otter.ai's website.
- Decrease in total monthly transcription minutes by 80%
- Reduction in transcription limit per conversation by 62.5%
- Custom vocabulary feature reduced by 50%
- Locking free users out of older recordings beyond the most recent 25, including previously paid uploads
- Playback speed limited to 1.0x on the basic plan
- Users feel betrayed as access to past paid transcriptions is rescinded
- No grandfathering for paid users to keep access to recordings under old plans
- Perceived disrespect for customer loyalty and satisfaction due to negative changes
- Issues with transcription accuracy leading to dissatisfaction
- Customer service problems causing users to seek alternatives
Otter.ai subscriptions can be canceled at any time, but you must cancel at least 24 hours before the next billing date to avoid being charged for the next period. There are no lock-ins or early cancellation fees, but subscriptions are non-refundable once paid. After cancellation, you retain access to paid features until the end of your billing cycle, after which your account reverts to the free Basic plan. Note that if you subscribed through Apple or Google Play, cancellation must be done through those platforms, and simply uninstalling the app will not cancel your subscription.
Before cancelling your Otter.ai subscription, know that your existing conversations will remain in your account regardless of cancellation, downgrade, or upgrade, and you retain full control over them. If you cancel and move to the Basic free plan, your access will be limited to the most recent 25 conversations; older ones will be archived but still stored in your account. To access more than 25 conversations, you would need to upgrade to a paid plan to unarchive or export conversations. Additionally, if you were on a paid plan and shared conversations with others, those users may lose access to archived conversations if your account switches to the Basic plan. It's important to consider these limits and ensure any critical conversations are exported before cancelling or downgrading.
- Email address associated with your Otter.ai account
- Login credentials (to sign in as owner or admin if canceling via the website)
- Access to Account Settings (through your profile on the Otter.ai dashboard)
- Knowledge of purchase method (Otter.ai web, Apple App Store, or Google Play, as cancellation process varies)
- Subscription type (Pro, Business, etc.)
- Billing and renewal date details (to ensure timely cancellation before the next billing cycle)
- Device information (if contacting support and troubleshooting is needed)
- Full name and organization (if applicable)
- Reason for cancellation (optional, but may be asked in the process or support contact form)
- Contacting support: complete the request form with your account email and any relevant subscription details
We've actually written a step by step guide on how to get a refund from Otter.ai. Check it out!
The Easiest Way to Cancel Otter.ai
If you’re frustrated trying to cancel your subscription, membership, or bill from Otter.ai—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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OTTER.AI, OTTERAI, Otter.ai Subscription, Otter.ai Pro, Otter.ai Payment, Otter.ai Renewal
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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