Panera offers an "Unlimited Sip Club" subscription where you pay $14.99 a month to get unlimited refills on drip hot coffee, iced coffee, hot tea, and fountain drinks every two hours during their business hours. To join, you need to be a MyPanera member and sign up online. Subscribers also get perks like free delivery on qualifying orders, special promotions, and birthday rewards. So, if you see a charge from Panera, it could be for this monthly drink subscription that makes it easy to enjoy your favorite beverages regularly.
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Based on the user complaints and official instructions, canceling a Panera subscription can be moderately difficult due to website navigation issues and unreliable cancellation confirmations. While there is a clear process to cancel online or via the app, users have reported problems with the cancellation link and customer service responsiveness, which raises the difficulty.
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How to Cancel Panera: Step by Step
If you purchased through the Panera website or app:
- Log into your MyPanera account at www.panerabread.com or through the Panera Bread app.
- Click on the profile icon or your name to access account settings.
- Select MyPanera Subscriptions from the account menu.
- Locate the subscription you wish to cancel.
- Click on the Cancel Subscription option.
If you purchased through Customer Care:
- Call Panera Customer Care at 1-855-372-6372.
- Request assistance to cancel your subscription.
- Follow any instructions provided by the customer care representative.
Tips & Tricks for Canceling Panera
- Use the Panera app or website to find the subscription management section; cancellation options are typically hidden there but accessible.
- Cancel at least 24 hours before the next billing cycle to avoid being charged for the next period.
- Do not provide reasons for cancellation as it might open the door for retention offers or pushback; a firm "I want to cancel" is often more effective.
- Expect and be prepared for retention offers such as discounted or trial extensions if you cancel through the app.
- Calling customer service can be a secondary option; have your account details ready, and be persistent if the cancellation does not process immediately.
- Escalate by filing complaints on Panera’s website if initial cancellation attempts fail or if service issues prevent cancellation.
- Time your cancellation to coincide with service changes or inconveniences that give you a valid reason to cancel, making you more confident and firm.
- Be aware of changes in the service experience (such as removal of convenient kiosks) that other users have cited as reasons for cancellation, and mention these if escalating.
- Retain screenshots or confirmation emails/messages as proof of cancellation.
- Ignore suggestions to 'unsubscribe' through product tabs that prompt re-subscription; instead, stick strictly to the MyPanera account and subscription cancellation sections.
Panera Customer Service Info
If you need assistance, here's how you can get in touch with Panera's support team.
Cancel Panera Script
Script
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Dear Panera Team,
I hope this message finds you well. I am writing to formally request the cancellation of my Unlimited Sip Club subscription. While I have enjoyed the benefits of the subscription, I have decided to cancel due to my current lifestyle changes and the limited times I can utilize it.
Please confirm the cancellation at your earliest convenience. I appreciate your assistance and understanding in this matter.
Thank you!
Frequently Asked Questions
Panera's Unlimited Sip Club subscription can be canceled anytime by going to the Subscription section at www.PaneraBread.com/UnlimitedSipClub or via the Panera Bread app. However, Panera does not offer refunds for unused subscriptions, so cancellations only stop future billing and do not reimburse past charges.
To cancel your Panera subscription, such as the Unlimited Sip Club, you do need to log in to your account, which requires your password. You can cancel your subscription through the Subscription section at panerabread.com/UnlimitedSipClub or via the Panera Bread app. If you have trouble logging in or need to reset your password, you can do so at this link: https://www.panerabread.com/en-us/mypanera/reset-mypanera-password.html. Alternatively, if you face any issues, Panera offers customer support via phone at 1-855-372-6372.
- Subscription auto-renews unexpectedly, leading to unwanted charges.
- Difficulty in cancelling subscription due to unclear instructions or system errors.
- Being charged after cancellation, with some customers reporting multiple charges despite cancelling.
- Drink or refill limitations despite advertising "unlimited" drinks, causing disappointment.
- Poor customer service experience when trying to cancel or request refunds.
- Misleading trial period lengths or subscription terms.
- Unavailability of subscription benefits such as being out of cups, lids, or drinks.
- Changes in customer experience, including longer wait times and increased hassle to redeem benefits.
- Charges for unauthorized amounts or billing errors.
- Perceived low value or no longer needing the subscription benefits.
- Concerns about drink quality such as drinks being too sugary or containing too much caffeine.
Panera's subscription cancellation requires submitting the cancellation request at least 24 hours before the next billing cycle to avoid renewal. After canceling, you can use your benefits until the end of the current billing period, but there are no prorated refunds for unused subscription fees. Be aware that if you subscribed through a third party, you might need to cancel through them, and stopping MyPanera rewards or deleting your account immediately terminates the subscription with no refund. So, the key pain points are the no refunds policy for unused time and the strict 24-hour advance notice to cancel before renewal.
Before cancelling your Panera subscription, such as the Unlimited Sip Club, keep in mind that you will lose access to the subscription benefits (like unlimited coffee) after your current billing cycle ends. You need to cancel at least 24 hours before the next billing cycle to avoid being charged for the next period. Panera does not offer refunds for unused portions of your subscription, so cancellations take effect only at the end of the current cycle. Make sure to keep any cancellation confirmation for your records.
- MyPanera account login email or username
- MyPanera account password (for logging in online or via app)
- Access to the "Subscription" section or "Billing" section in your Panera account
- Knowledge of the next billing cycle date (cancellation must be submitted at least 24 hours prior)
- Contact phone number if canceling by phone (1-855-372-6372 or 1-855-3-PANERA)
- Membership information (if contacting support, such as account or membership details)
- Access to email (for cancellation confirmation)
- Third-party account access if subscribed via a third-party service
We've actually written a step by step guide on how to get a refund from Panera. Check it out!
The Easiest Way to Cancel Panera
If you’re frustrated trying to cancel your subscription, membership, or bill from Panera—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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