Paytm is a convenient app that helps you pay bills and manage subscriptions easily. You can set up automatic payments for things like OTT streaming subscriptions, utility bills, and loan repayments, so you never have to worry about missing a payment. The app sends reminders and lets you pick how often you want to pay, whether monthly or yearly. Basically, if you see charges from Paytm, it might be because you signed up to automatically pay for certain services through their app.
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The cancellation process involves navigating the Paytm app through a few specific menus to find the active automatic payments and manually canceling each one individually. It's straightforward but requires multiple steps and no bulk cancellation, which adds minor complexity.
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minutes to cancel a Paytm subscription.
How to Cancel Paytm: Step by Step
If you purchased through Paytm App:
- Open the Paytm app and tap on your profile icon located at the top left corner.
- Select ‘UPI & Payment Settings’ from the menu.
- Scroll down and click on ‘Automatic Payments’ under the UPI settings section.
- Choose the automatic payment you want to discontinue.
- Tap ‘Cancel Automatic Payment’ at the bottom of the next screen.
- Alternatively, you can choose to pause the payment.
Tips & Tricks for Canceling Paytm
- Immediately cancel auto-subscription right after paying to avoid future charges, as current month's subscription won't be canceled but ensures no renewal.
- Contact customer care with a fake or urgent issue in the app to get their attention if direct cancellation option is missing or ineffective.
- Escalate by repeatedly raising support tickets until a response or resolution is received, keeping records of all communication.
- Use firm but polite language requesting cancellation, emphasizing you do not want any further charges or auto-renewals.
- Attempt account closure through the profile settings by clicking on the sunglasses smiley face at the top right, going to edit profile, and selecting "close now" if available, to indirectly stop payments.
- Deauthorize or remove linked payment methods if subscription cannot be canceled to block further charges.
- Time cancellations near billing dates when possible, to minimize unwanted charges but after current billing cycle to ensure paid period is utilized.
- For promotional emails, unsubscribe is often blocked; users have reported needing to complain or escalate through social channels or customer support.
- Use public forums and social media complaints for escalation if support is unresponsive, as public exposure sometimes triggers faster action.
- Keep a paper trail of all cancellation requests and confirmations for potential disputes with banks or payment providers if Paytm continues charging.
Paytm Customer Service Info
If you need assistance, here's how you can get in touch with Paytm's support team.
Cancel Paytm Script
Script
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Dear Paytm Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Paytm. Unfortunately, due to recent changes in my financial circumstances, I am unable to continue with the subscription at this time.
I would appreciate your assistance in processing this cancellation promptly to avoid any further charges. Thank you for your understanding and support in this matter.
Sincerely,
[Your Name]
Frequently Asked Questions
Paytm allows customers and merchants to cancel existing subscriptions anytime through the Cancel Subscription API, directly with the bank, or via the Paytm app if the user is logged in at the time of subscription creation. Once canceled, the subscription cannot be reused or accept new payment requests, and Paytm confirms cancellations via an S2S Callback.
To cancel a subscription on Paytm, you typically need to be logged into your Paytm account which implies having access to your password. Paytm does not appear to offer phone support or chat options that allow subscription cancellation without authentication. If you need to reset your Paytm password to access your account for cancellation, you can do so on the password reset page here: https://paytm.com/account/forgot-password. This will help you regain access safely and proceed with subscription management.
- Unclear cancellation process: Difficult navigation and no clear in-app cancellation options confuse users.
- Unawareness of recurring charges: Users often unaware that trial subscriptions convert into auto-renewing paid subscriptions.
- Deceptive billing practices: Trial offers for a low price (e.g., Rs 1 or Rs 2) followed by much higher recurring charges (Rs 149 to Rs 699).
- Cancellation requires manual action: Users often mistakenly uninstall app but the subscription continues because cancellation is not automatic.
- Poor refund experiences: Complaints about refunds being delayed or not processed after subscription cancellation.
- Lack of customer support: Difficulty in getting help to resolve subscription or refund issues.
- Subscription traps and hidden auto-renewals: Users accidentally subscribe to services without realizing the subscription auto-renews.
- Mixed notification effectiveness: Despite claimed notifications (WhatsApp, SMS), some users feel uninformed about upcoming charges.
- Regular review needed: Users must actively monitor and cancel unwanted subscriptions to avoid unexpected charges.
Paytm may impose restrictions on cancelling certain subscriptions such as the Paytm First Membership, which typically cannot be cancelled once purchased, except at Paytm's sole discretion on a case-by-case basis. While users can generally cancel auto-renewals before the renewal period starts, there can be lock-ins and no guaranteed refunds after the subscription is active. It's important to check specific terms as some plans may have annual auto-renewals and limited cancellation options.
Before cancelling a subscription, membership, or bill on Paytm, be aware that once cancelled, you lose access to the subscribed services or content immediately or after the current billing cycle depending on the type of service. Cancellation can be done anytime via the Paytm app or through your bank for UPI mandates or auto payments. After cancellation, no further money will be deducted but any ongoing payments already processed may complete. If you subscribed through Paytm, they provide confirmation of cancellation via a callback. Important to note is that cancellations cannot be reversed, and you may need to subscribe again if you want the service back.
- Paytm account login credentials (mobile number and password/PIN)
- Access to the registered mobile device (for authentication and one-time passwords if required)
- Name of the subscription, membership, or bill you want to cancel
- Order or subscription ID/number (as found in My Orders, Mandates, or Payments section)
- Access to the Paytm app (navigate to My Orders, UPI Settings > Automatic Payments, or Mandates section)
- UPI PIN (for authenticating and confirming cancellation of any automatic payment/mandate)
- Knowledge of recurring payment method (UPI Autopay, card, wallet, etc.)
- Reason for cancellation (may be requested during the process, though not always mandatory)
We've actually written a step by step guide on how to get a refund from Paytm. Check it out!
The Easiest Way to Cancel Paytm
If you’re frustrated trying to cancel your subscription, membership, or bill from Paytm—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Paytm?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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