Peoples Gas mainly provides natural gas services to homes and businesses. They offer easy ways to start, stop, or move your gas service if you change locations. For billing, they provide several options like paper-free billing, budget billing to keep your payments stable month to month, and even specialized statements like large print or braille. So, if you're getting billed by them, it's for the gas they deliver and the flexible billing service to make paying easier for you.
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The cancellation process requires calling customer service and speaking with a representative, which is straightforward but depends on wait times. The process is direct and confirmed by a letter or email, indicating clear steps with little complexity.
Estimated Time
On average, it takes
10 minutes
00
00
minutes to cancel a Peoples Gas subscription.
How to Cancel Peoples Gas: Step by Step
If you purchased through Peoples Gas customer service:
- Call customer service at 866-556-6001.
- Ask to speak with a representative.
- Provide your account number and customer details.
- Explain you are moving and request cancellation of your recurring payments where applicable.
- You will receive a confirmation letter or email.
Tips & Tricks for Canceling Peoples Gas
- Call customer service at 866-556-6001 and ask to speak directly with a representative.
- Have your account number and personal details ready to verify your identity quickly.
- State you are moving and explicitly request cancellation of recurring payments or autopay.
- Specify the exact date you want the service to end to avoid extra charges or overlap.
- Request a confirmation via email or letter to have proof of cancellation.
- Be aware of the billing terms if renting—some leases require you to keep the service until lease ends, plan timing accordingly.
- Avoid using the word "transfer" when moving service to a new address; instead, treat it as a stop and start to prevent billing confusion.
- Escalate by asking for a supervisor if the representative is unhelpful or if cancellation is being delayed.
- Call towards the end of the billing cycle or month to minimize pro-rated charges.
- Watch your bank or credit card statements and dispute charges for service after cancellation if necessary.
- Some users mention starting service under a new name at a different address automatically ends service at the previous address.
Peoples Gas Customer Service Info
If you need assistance, here's how you can get in touch with Peoples Gas's support team.
Cancel Peoples Gas Script
Script
Copy
Dear Peoples Gas Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I will be moving and will no longer require your service. My account number is [your account number].
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
[Your Name]
Frequently Asked Questions
Peoples Gas allows customers to change or cancel scheduled payments online anytime before the payment date through their account. To stop service and effectively cancel a membership or subscription, customers must sign in to their My Account and request a service stop at their existing address. For customers in the Budget Billing program, participation can be canceled anytime, with any balance due or credit applied to the account upon cancellation.
To cancel your subscription with Peoples Gas, you need to sign in to your account, which requires your password. Cancelling service at an existing address is done through the 'My Account' section on their website. If you have forgotten your password, you can reset it via their password reset page here: https://www.peoplesgasdelivery.com/secure/auth/l/acct/summary_accounts.aspx (look for the 'Forgot password?' link). So, yes, you do need your password to cancel your subscription unless you contact customer support for assistance.
- Moving house and wanting to transfer or stop their natural gas service.
- Service or repair issues such as delays or failures in restoring gas service.
- Billing issues including incorrect bills, double charges, and payment arrangement problems.
- Difficulty canceling service properly resulting in continued charges after moving out.
- Poor customer communication and unsatisfactory responses regarding service or billing problems.
- Gas service disruptions causing inconvenience and financial loss.
- Charges continuing after account cancellation or moving, leading to allegations of predatory billing.
- Customer service complications such as requiring unusual verification or poor handling of sensitive situations.
Peoples Gas requires users to commit to an initial contract term, typically ending the April 30 following the start date, with automatic one-year renewals unless cancelled with 30 days written notice. Cancelling before the contract ends usually means having to pay all amounts due for the remaining term immediately, which acts as an early cancellation fee. Therefore, users should be aware that they cannot simply cancel at any time without potential financial penalties and must watch the 30-day notice window to avoid automatic renewal.
Before cancelling your Peoples Gas service, know that stopping your gas service will end your billing with them immediately. You lose access to natural gas supply at your address, which means no heating or cooking gas if you rely on it. To stop service, you need to provide key information such as your service address, preferred stop date, and identification details. If you move, stopping and starting service at your new place ensures proper billing. Also, consider that if you want to restart service later, additional steps or deposits might be required. For cancellation, you can manage this online or contact customer service for assistance.
- Account number
- Full name (as it appears on the account)
- Service address including ZIP code
- Preferred stop/cancellation date
- Contact information (phone number, email address)
- Social Security Number (SSN) (may be requested for identity verification)
- Access information (if meter is indoors or in a locked area, availability for access)
- Customer details for identification (such as address or billing info)
We've actually written a step by step guide on how to get a refund from Peoples Gas. Check it out!
The Easiest Way to Cancel Peoples Gas
If you’re frustrated trying to cancel your subscription, membership, or bill from Peoples Gas—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Peoples Gas?
Additional Charges for Taxes and Customer Charge Adjustments, Gas Charge, Budget Plan of Payment, Extension of Mains, Gas Service Pipe, Heating Value of Gas Supplied, Unauthorized Use of Gas Service, Controlled Attachment Plan, Adjustment for Incremental Costs of Environmental Activities, Variable Income Tax Adjustment (VITA), Storage Service Charge (SSC), Volume Balancing Adjustment (VBA), Third-Party Transaction Fee Adjustment (TPTFA), Full Standby Transportation Service (FST), Subscription Storage Transportation Service (SST), Invested Capital Tax Adjustment (ICTA), Pooling Service (P), Choices for Yousm Transportation Service (CFY), Aggregation Service (AGG), Supplier Bill Option Service (SBO), Interruptible Transportation Service (IT), Qualifying Infrastructure Plant (QIP), Uncollectible Expense Adjustment (UEA), Producer of Renewable Gas Transportation Service (PRG), Uncollectible Expense Adjustment – Gas Costs (UEA-GC), On-Bill Financing (OBF), Energy Efficiency and On-Bill Financing Adjustment (EOA), Percentage of Income Payment Program (PIPP), Special Purpose Charge (SPC), Purchase of Receivables (POR), Low Income Discount Adjustment (LIDA)
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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