Pets Best offers pet insurance with flexible payment options, including monthly, quarterly, semi-annual, or annual billing. They automatically charge your preferred payment method based on your choice when signing up, and you can easily manage or update this information online through your customer account. There is a small $2 processing fee for some payment frequencies, but you can avoid this by paying annually or if you live in certain states. Also, if you insure more than one pet, Pets Best offers a discount, and you can add new pets to your plan anytime online or by contacting customer care.
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Cancelling a Pets Best subscription requires contacting their customer service via phone, mail, fax, or email. The process is straightforward but may take some time to reach customer service and complete the request, which is why the difficulty is rated low but not the easiest.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Petsbest subscription.
How to Cancel Petsbest: Step by Step
If you purchased through Pets Best directly:
- Contact Pets Best:
- Call 1-877-738-7237.
- Available hours are Mon - Fri (6a - 7p MST) and Saturday (6a - 2p MST).
- Prepare your details: Have your policy number and personal information ready for verification.
- Request cancellation: Inform the representative that you want to cancel your subscription.
- Confirm cancellation: Ensure that you receive confirmation of your cancellation via email or mail.
Tips & Tricks for Canceling Petsbest
- Check if you can cancel in writing and send an email if possible to avoid holds.
- Prepare for long hold times—users report waiting 25-30 minutes or more on hold when calling.
- Call during less busy hours, such as early morning, to reduce wait time.
- Request a cancellation confirmation in writing to have proof of cancellation.
- Use multiple contact methods: if calls fail, try email, fax (1-866-777-1434), or mailing your written cancellation to Pets Best Insurance Services, LLC, 965 Keller Rd., Altamonte Springs, FL 32714.
- Be firm and clear when stating you want to cancel to avoid retention attempts or confusing language.
- Consider timing your cancellation to avoid immediate renewal charges or to maximize refund eligibility (e.g., cancel within 30 days for a money-back guarantee if no claims were made).
- Watch bank accounts carefully for any unauthorized charges after cancellation and dispute/chargeback if necessary.
- Avoid giving in to pressure tactics if offered retention deals; stick to your decision to cancel.
- Know that some users report Pets Best removing online cancellation forms, so persistence via multiple contact methods is key.
- Escalate if necessary: consider filing complaints or chargebacks if cancellation proves difficult or unauthorized charges occur.
Petsbest Customer Service Info
If you need assistance, here's how you can get in touch with Petsbest's support team.
Cancel Petsbest Script
Script
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Dear PetsBest Customer Service,
I hope this message finds you well. I would like to request the cancellation of my pet insurance subscription. Unfortunately, due to unforeseen financial circumstances, I can no longer maintain my current membership.
I appreciate the services provided so far, but I believe this is the best decision for me at this time. Please confirm the cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Petsbest allows policy cancellation at any time by contacting their Customer Care Department via phone or mail. The policy is cancelled on the day they receive the cancellation notice. Non-payroll deduct customers can also adjust coverage levels through their Customer Account to modify premiums before cancelling.
To cancel your Pets Best subscription, you need to contact their customer service. Typically, canceling requires access to your account, which means you will likely need your password to log in. If you do not remember your password, you can reset it here: https://petsbest.com/customerportal/Account/ResetPassword. Alternatively, you can call their customer service at (877) 738-7237 for assistance, but having your password or account details ready will help streamline the process.
- Significant price increases making the insurance unaffordable (e.g., monthly cost rising from $47 to $59).
- Difficulty in canceling due to long customer service hold times (25-30 minutes) and unresponsive cancellation process.
- Healthy pets leading owners to feel coverage is less necessary and thus want to cancel.
- Concerns about unwanted charges when funds in the account are low, risking a negative balance.
- Pet passing away prompting cancellation of the policy.
- Finding a better or different pet insurance provider to replace PetsBest.
- Pre-existing conditions excluded by PetsBest or better covered by another insurer.
- Utilizing the 30-day money-back guarantee to cancel soon after policy start if dissatisfied or no claims made.
- Evaluating cost versus out-of-pocket expenses and deciding that insurance is not cost-effective.
Petsbest allows you to cancel your policy at any time by notifying them in writing via mail, fax, or email, with the cancellation effective the day they receive your notice. There are no early cancellation fees or lock-in contracts; however, if you cancel within 30 days of the policy start date and no claims have been made, you can get a full refund of your premium. Keep in mind policies renew automatically annually as long as payments are current, so you need to actively cancel to avoid continued billing.
Before canceling your Pets Best insurance, know that you can cancel at any time by notifying them in writing via mail, fax, or email. Pets Best offers a 30-day money-back guarantee if you cancel within the first 30 days and no claims have been paid, which results in a full refund but revokes your coverage entirely. After cancellation, any unearned collected premium will be refunded on a pro-rata basis. Importantly, if you switch to another insurer, pre-existing conditions covered under Pets Best might be excluded by new insurers, which can impact coverage for chronic conditions like diabetes, arthritis, allergies, or cancer.
- First Name
- Last Name
- Policy Number (optional but helpful for identification)
- Email Address
- Phone Number
- Preferred Contact Method (Email or Phone)
- Best Day to Contact
- Best Time to Contact
- Mailing Address (sometimes requested, especially if cancelling by mail)
- Subscription or Policy Details (type of subscription, pet details)
- Date and Location (if cancelling via a formal letter)
- Cancellation Reason (may be requested but not required)
- Notice to Cancel Direct Debit Authorization (for recurring billing)
- Request Confirmation of Cancellation (optional, for your records)
We've actually written a step by step guide on how to get a refund from Petsbest. Check it out!
The Easiest Way to Cancel Petsbest
If you’re frustrated trying to cancel your subscription, membership, or bill from Petsbest—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Petsbest?
PetsBest, Pets Best Insurance
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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