PetWatch offers a Lifetime Protection Membership that helps pet owners with lost pet recovery services, like connecting with specialists to find your pet and using a portal for quick lost or found reports. When you sign up, you get the first month of their Pumpkin Wellness Club free, which helps save on routine vet care, and after that, it's $19.95 per month, which you can cancel anytime. The membership also includes perks like discounts on pet sitting, dog walking, and a coupon for Petco, plus a free one-year 24/7 vet helpline and medical info alerts for your pet. So, if you see charges from PetWatch, it’s likely for this subscription service that’s all about keeping your pet safe and healthy.
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Cancellation requires contacting customer service via phone or email, which is straightforward but not immediate online, making it moderately easy but not the simplest possible. The presence of potential cancellation fees and refund policies may complicate the process slightly for some users.
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minutes to cancel a PetWatch subscription.
How to Cancel PetWatch: Step by Step
If you purchased through the 24PetWatch website:
- Visit the 24PetWatch customer portal at mypethealth.com/auth/login.
- Log in to your account using your credentials.
- Navigate to the "Membership" section once logged in.
- Find the option to manage or cancel your membership.
- Follow the prompts to confirm your cancellation and ensure you receive a confirmation email regarding your cancellation.
If you purchased through customer support:
- Call the 24PetWatch customer service at 1-833-886-8002 for membership inquiries.
- Request to speak to a representative regarding cancellation.
- Provide your account details as requested for verification.
- Follow the representative's instructions to process your cancellation.
- Ask for a confirmation of your cancellation to be sent to your email.
If you purchased through a third-party provider:
- Determine the third-party platform through which you purchased your membership (e.g., app store, etc.).
- Visit the relevant website or app to log in to your account.
- Navigate to the subscriptions or memberships section.
- Locate your 24PetWatch subscription and select the option to cancel it.
- Follow the provided instructions to complete the cancellation process and ensure you receive confirmation of the cancellation.

Tips & Tricks for Canceling PetWatch
- Send your cancellation request via email to have a timestamped record of your attempt.
- Document the exact time you sent the cancellation and keep copies of all communication.
- Cancel before any renewal charge hits your account—ideally well in advance to avoid last-minute disputes.
- If charged after cancellation, contact your bank to initiate a chargeback, providing proof of timely cancellation.
- Be persistent with customer service, as responses can be slow or dismissive; multiple follow-ups may be necessary.
- Avoid relying on free trial cancellation windows to prevent automatic subscription continuation.
- Consider calling instead of only emailing to escalate your cancellation request.
- Express your displeasure firmly but politely to sometimes get fees waived or cancellations processed faster.
- Timing matters: avoid cancellations during weekends or holidays when customer service is less responsive.
- Preparedness with alternative pet insurance options can provide leverage in negotiation and reduce anxiety about cancellation.
PetWatch Customer Service Info
If you need assistance, here's how you can get in touch with PetWatch's support team.
Cancel PetWatch Script
Script

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Hello PetWatch Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my circumstances, I am unable to continue with my membership at this time.
Thank you for your assistance in processing this cancellation promptly. Please confirm once it has been completed.
Best regards,
Frequently Asked Questions
PetWatch's cancellation policy offers a full refund for Lifetime Protection Membership and Lifetime Protection Membership Plus if canceled within three months of the initial purchase, given the pet is deceased or rehomed. Upon cancellation, members will lose all membership services and benefits. For 24PetMedAlert services, a 50% refund is available within six months of purchase, or a full refund within three months if the pet is deceased.
You do need your password to cancel a subscription on 24PetWatch via their Customer Portal for account management. However, if you don't remember your password, you can reset it easily. Just use this password reset link: https://mypethealth.com/auth/login and click on 'Forgot Password?' to receive a reset link via email. Alternatively, you can call their support at 1-833-886-8002 for assistance with cancellation if you prefer phone support.
- Poor customer service: Difficulty in getting responses, rude or unhelpful representatives.
- Difficulty in cancellation: Complicated and ineffective cancellation process, requiring multiple calls and proof such as pet's death.
- Unexpected or additional fees: Charges for microchip registration updates, annual renewal fees, or other hidden costs.
- Claim denials: Claims denied due to pre-existing conditions or other reasons, leading to dissatisfaction.
- Low claim payouts: Limited coverage and low payouts especially on euthanasia claims.
- Website and account management issues: Problems with registering pets, updating information, and website functionality.
- Lack of confidence in the service: Due to poor service and billing practices, causing distrust.
- Feeling nickel-and-dimed: Customers feel they are constantly charged for services that should be included or free.
PetWatch allows cancellation of memberships or subscriptions generally at any time, but there are some potential landmines to be aware of. For their Lifetime Protection Membership, a full refund is only available within three months of purchase if your pet has passed away or been rehomed, otherwise discontinuation ends your benefits without refund. For pet insurance, cancellation usually requires contacting customer service directly, and there may be cancellation fees or restrictions depending on your policy details, so it's important to review your specific terms or call them before canceling. No strong lock-ins were found, but user vigilance on possible fees and refund conditions is advised.
Before cancelling your PetWatch subscription, keep in mind that you will lose access to all membership services and benefits. These include lost pet recovery services with a live agent specialist, unlimited updates to your pet’s microchip account, the DirectConnect service to connect with your pet’s finder, and the ability to add unlimited emergency contacts. You will also lose benefits like a $25 Petco coupon, a $30 discount code to Rover.com, one year of 24PetMedAlert services for your pet's medical info, and unlimited access to veterinary professionals through the Vet Helpline. For Plus plan members, cancellation means losing a lifetime warranty pet ID tag and a year of pet training access via Petcademy. Refunds are available within certain timeframes, especially if your pet is deceased or rehomed.
- Policy number
- Account details (login info or identification number)
- Full name of the account holder
- Contact information (phone number, email address)
- Review of relevant policy documents (to check cancellation, refund, and fee policies)
- Proof of pet’s current health status (if requested)
- Information regarding any recent claims (if applicable)
- Written confirmation of the cancellation (confirmation from or to customer service)
- Effective date of cancellation (if needed)
- Reason for cancellation (optional, but may be requested)
We've actually written a step by step guide on how to get a refund from PetWatch. Check it out!
The Easiest Way to Cancel PetWatch
If you’re frustrated trying to cancel your subscription, membership, or bill from PetWatch—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.