PlanHub is a platform mainly for contractors and subcontractors that helps them find construction projects, manage bids, and grow their network all in one place. They offer subscription plans where you can choose different yearly pricing based on your needs, like a set radius area or nationwide access for bigger teams. If you see a charge from PlanHub, it's likely for one of these subscription services that helps professionals streamline bidding and project management in construction. They also offer free trials to start with before committing to a paid plan.
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The cancellation process requires contacting an assigned Account Manager instead of a straightforward online cancel button, causing delays and complexity. Additionally, some user complaints mention poor customer service responsiveness and difficulty with cancellation and refunds, increasing the difficulty level for a consumer.
Estimated Time
On average, it takes
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minutes to cancel a planhub subscription.
How to Cancel planhub: Step by Step
If you purchased through Planhub directly:
- Log into your Planhub account.
- Click on the “Manage Plan” icon at the top right of your account subscription page.
- Select “Cancel Subscription”.
- Follow the prompts to confirm cancellation.
- Ensure cancellation is completed at least fifteen (15) days before your Subscription Term ends to avoid automatic renewal.
If you purchased through a different billing method:
- Contact your account manager for assistance with cancellation.
- Provide them with the necessary details about your subscription.
Tips & Tricks for Canceling planhub
- Be direct and firm: Clearly state that you want to cancel immediately without providing reasons to avoid opening negotiation opportunities.
- Contact the designated account manager or customer service representative: Ask to speak with someone who has the authority to handle cancellations.
- Escalate politely if necessary: If the first representative obstructs cancellation, request to speak to a supervisor or manager.
- Use timing strategically: Cancel at least a day or two before the renewal date to avoid automatic charges.
- Follow up in writing: Send an email or certified letter confirming your cancellation request and keep records of all communications.
- Confirm cancellation: Ask for written confirmation or reference number guaranteeing that your subscription is terminated.
- Be wary of offers to keep you: Many services will offer discounts or extend trials to retain you; stay firm and repeat your cancellation request.
- Use payment blocking as a last resort: If cancellations are refused, consider blocking the payment method or requesting your bank/card issuer to stop payments or issue chargebacks.
- Avoid giving too much personal information or reasons: Less information reduces chances of upselling or retention tactics.
- Check the terms and conditions carefully beforehand: Know the cancellation policy, notice period, and any potential fees.
planhub Customer Service Info
If you need assistance, here's how you can get in touch with planhub's support team.
Cancel planhub Script
Script
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Dear Planhub Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my financial situation that prevent me from continuing at this time. I appreciate the service provided, but I must prioritize my expenses.
Please confirm the cancellation of my subscription at your earliest convenience. Thank you for your understanding and assistance.
Best regards,
Frequently Asked Questions
PlanHub's subscription cancellation policy requires users to cancel at least 15 days before the subscription term automatically renews to avoid renewal. Cancellation can be done by contacting the Account Manager or through the account subscription page, and the subscription remains active until the end of the paid term. Note that cancellations during the initial subscription period are non-refundable, and PlanHub may increase fees annually with reasonable notice.
To cancel your PlanHub subscription, you need to contact your assigned Account Manager directly as they handle the cancellation process. This implies that you likely need access to your account credentials since the manager will assist you with your specific subscription. If you need to reset your password before contacting them, you can do so at this URL: https://access.planhub.com/forgot-password. This ensures you can access your account to manage or confirm cancellation.
- Price or cost concerns - too expensive or not worth the money
- Not using the service enough - lack of sufficient usage or engagement
- Unmet expectations - service does not meet the customer's needs or promises
- Better alternatives available - customers find superior options elsewhere
- Poor customer service - lack of support or negative interactions
- Technical issues - bugs, glitches, or usability problems
- Complicated cancellation process or dissatisfaction with subscription management
- Lack of perceived value - customers feel the service no longer provides benefits
- Budget constraints - financial reasons force customers to cut expenses
- Change in personal circumstances - lifestyle changes, relocation, or change in needs
When you subscribe to PlanHub, your subscription is locked in for the term you selected and will automatically renew unless you cancel at least 15 days before the renewal date. You must cancel through your account or by contacting your Account Manager, but your subscription will continue until the end of the term you paid for—there are no refunds for cancellations made during an initial subscription period. Also, failure to pay fees can lead to suspension and collection efforts, so be aware of these payment and cancellation timing requirements to avoid unwanted charges or complications.
Before cancelling a PlanHub subscription, it's important to know that you lose access to any paid features and services tied to your subscription once it ends. To cancel, you need to contact your assigned Account Manager or use the "Manage Plan" option on the platform. Be sure to review PlanHub's terms and conditions, as cancellations typically require notice before the subscription automatically renews, and payments made during the initial subscription period may be non-refundable. Lastly, confirm the cancellation to avoid any unexpected charges after the subscription ends.
- Account login credentials (username and/or email address and password)
- Account number or unique identification associated with your Planhub subscription
- Name of the subscription or plan you wish to cancel
- Full name of the account holder
- Email address used for registration
- Contact your Account Manager (may require their name or contact information)
- Follow cancellation prompts through the “Manage Plan” icon in the account portal
- Review of Terms and Conditions (knowledge of applicable cancellation policies, fees, or non-refundable periods)
- Confirmation of cancellation to ensure your subscription is terminated and no further charges apply
We've actually written a step by step guide on how to get a refund from planhub. Check it out!
The Easiest Way to Cancel planhub
If you’re frustrated trying to cancel your subscription, membership, or bill from planhub—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to planhub?
PLANHUB, PLANHUB.COM, PLANHUB PAYMENTS, PLANHUB ONLINE, PLANHUB *PAYMENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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