Platinum Premier W/D plan from ARW Home is a home warranty service that helps cover repairs and replacements for important household systems and appliances like heating, air conditioning, plumbing, electrical, kitchen appliances, and more. The company offers this plan through a subscription with monthly or annual payments, typically around $79.99 per month or $1,079.99 annually. If you see a charge from them, it’s likely for the ongoing coverage and service they provide to keep your home systems running smoothly without surprise big repair bills. Basically, it's like paying a little regularly to avoid big unexpected costs on home fixes.
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The cancellation process is relatively straightforward, with multiple ways to notify Primo Water including email, phone, mail, and online. However, the need to return equipment and pay for the full billing period adds some complexity, making it not trivial but also not very difficult.
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minutes to cancel a Platinum Premier W/D plan subscription.
How to Cancel Platinum Premier W/D plan: Step by Step
If you purchased through your Selling Dealership:
- Visit your selling dealership where you purchased the Platinum Premier W/D plan.
- Request to initiate a cancellation of your membership.
- Provide any required documentation to support your cancellation.
- Confirm cancellation process with your dealer and ask about timelines.
If you purchased online:
- Go to Safe-Guard's cancellation page at safe-guardproducts.com.
- Follow the on-screen instructions to initiate the cancellation process.
- Provide necessary account information as prompted to confirm your identity.
- Contact customer service at 1-800-742-7896 if needed for assistance during cancellation.
- Await confirmation of your cancellation and any details regarding returns or refunds.
If you purchased via phone:
- Call customer service at 1-800-742-7896.
- Request cancellation for your Platinum Premier W/D plan.
- Verify your identity as asked to complete the process.
- Follow any additional steps provided by the representative.
- Ask for a confirmation of your cancellation being processed.
Tips & Tricks for Canceling Platinum Premier W/D plan
- Call early in the week, preferably Monday or Tuesday morning, to avoid busy call times and get better customer service.
- Be polite but firm,
- Request to speak to a supervisor or manager
- Have all your account details ready,
- Use clear and direct language,
- Ask about a confirmation email or letter
- If possible, cancel shortly after your billing cycle starts,
- Document your calls and keep notes of who you spoke with,
- Be prepared to escalate by mentioning regulatory bodies or consumer protection agencies
- Consider using social media or public forums
Platinum Premier W/D plan Customer Service Info
If you need assistance, here's how you can get in touch with Platinum Premier W/D plan's support team.
Cancel Platinum Premier W/D plan Script
Script
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Dear Platinum Premier Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription to the Platinum Premier W/D plan. Unfortunately, due to unforeseen financial circumstances, I am unable to continue with this service at this time.
I appreciate the services provided, but I believe it's in my best interest to cancel my membership. Please let me know if there are any specific steps I need to follow to complete this cancellation process.
Thank you for your understanding.
Best regards,
[Your Name]
Frequently Asked Questions
The Platinum Premier W/D plan's cancellation policy at arwcustomer.com is not explicitly detailed on the publicly available pages. For precise information, customers are advised to contact the plan's customer service directly or refer to their membership agreement documentation.
To cancel your Platinum Premier W/D plan subscription on arwcustomer.com, you will need your password as the site requires login for account management actions like cancellation. If you have forgotten your password, you can reset it by going to my.platinumed.com and following the password reset process: click the Login button, then 'Help, I forgot my password' below the login portion, enter your email, and submit to receive a reset link by email. Having your password handy ensures a smoother cancellation process.
- Dissatisfaction due to claim denial because the needed repair was not covered under the plan (e.g., AC accumulator repair not included).
- Lack of clear disclosure prior to purchase about what additional coverage (such as an AC advantage plan) was needed for certain repairs.
- Poor communication from the company regarding why claims were denied or what was covered.
- Perception of limited coverage causing customers to feel the plan does not meet their needs.
- Unexpected out-of-pocket expenses for repairs that customers assumed were covered.
- Customer dissatisfaction with service experience leading to cancellation decisions.
The Platinum Premier W/D plan has some cancellation landmines to watch out for: if you cancel after 30 days or after any service has been performed during the first year, you may face an early cancellation fee up to $49 or the cost of the service. Also, cancellations mid-term on quarterly or annual plans may be recalculated at a higher monthly rate, reducing your refund. The plan requires cancellation in writing and is only effective at the end of the current coverage month, and a 30-day waiting period applies before you can purchase another agreement after cancellation.
Before cancelling a Platinum Premier W/D plan subscription, be aware that you will lose access to all plan benefits, including any specialized services or features associated with the plan. Cancellation can often be done before the plan's effective date or within a short window after enrollment, but disenrollment after the plan has started typically requires more formal processes and may only be allowed during specific enrollment periods. Consider the potential loss of premium benefits and risks such as losing creditable prescription drug coverage, which could lead to late enrollment penalties if you go without alternative coverage for more than 63 days. Also, only you or a healthcare power of attorney/legal guardian can request cancellation or disenrollment, and you may need to submit a written or online request depending on the provider's policies. It's important to understand these factors and plan accordingly to avoid gaps in your healthcare coverage.
- Account holder’s full name
- Plan name (e.g., Platinum Premier W/D)
- Policy or contract number
- Contact phone number and email address
- Address associated with account (service property address)
- Reason for cancellation (if required)
- Written notice or cancellation letter (may be requested)
- Coverage period details (start and end date, if available)
- Any claim history relevant to refund calculations
- Bank details for refund (if expecting a direct deposit refund)
- Copy of contract or policy (if available, or you may request a copy)
We've actually written a step by step guide on how to get a refund from Platinum Premier W/D plan. Check it out!
The Easiest Way to Cancel Platinum Premier W/D plan
If you’re frustrated trying to cancel your subscription, membership, or bill from Platinum Premier W/D plan—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Platinum Premier W/D plan?
Platinum Premier W/D plan charges could appear as: ARW Platinum Premier, ARW Home Warranty, ARW Customer Plan, ARW Service Plan, ARW Premier WD, ARW Home Protection, ARW Plan Charge, ARW Monthly Fee, ARW Platinum WD.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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