Plus AI is a service that helps you create and edit presentations using AI in Google Slides and PowerPoint. They offer three subscription plans: Basic for unlimited AI features, Pro with extra tools like document uploads, and Team for collaboration and custom branding. Subscriptions are billed monthly or annually per user, with a 7-day free trial that automatically renews unless canceled. If you're seeing charges from Plus AI, it's likely for one of these subscriptions to keep your presentation tools powered with AI.
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The cancellation process is relatively simple and can be done directly from the Plus add-on by accessing Plans and Billing, then Manage plan, or through the Stripe billing portal with a login. The instructions are straightforward and do not require contacting support, making it fairly easy for consumers to cancel.
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How to Cancel plusai: Step by Step
If you purchased through PlusAI:
- Open the Plus add-on in Google Slides or PowerPoint.
- Click on Plans and Billing.
- Click on the Manage plan button.
- Alternatively, access the Stripe billing portal directly: https://app.plusdocs.com/billing-portal.
- If required, log in using the email address associated with your Plus account.
- Click on Plans and Billing to manage your Plus subscription.
- Remember, uninstalling the Google Workspace add-on or the PowerPoint add-in will not cancel your Plus subscription. Make sure to follow the cancellation steps above to avoid being charged.
- Note that refunds are not offered for paid subscriptions, so cancel before the end of your billing cycle if you don't wish to be charged again.
Tips & Tricks for Canceling plusai
- Initiate cancellation early before the next billing cycle to avoid unexpected charges.
- Use clear and firm language such as "Please cancel my subscription immediately" or "I do not authorize any further charges." Avoid ambiguous terms.
- Document all communication including dates, times, and names of support reps for evidence if dispute escalation is needed.
- Persistently follow up if initial cancellation attempts are ignored; repeat requests until cancellation is confirmed.
- Escalate to supervisors or managers if front-line support is unhelpful or refuses to process your cancellation.
- Request a written confirmation of your cancellation either by email or message to have proof of cancellation.
- Use alternative payment methods like virtual credit cards that can be disabled to block further charges if cancellation is not processed.
- Cancel through multiple channels such as website, email, and phone to ensure the request is received and recorded.
- Check subscription status immediately after cancellation to confirm that the subscription is inactive and no automatic payments will occur.
- Leverage timing tactics such as cancelling during business hours for faster response or close to the end of the billing period to minimize access loss.
plusai Customer Service Info
If you need assistance, here's how you can get in touch with plusai's support team.
Cancel plusai Script
Script
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Dear PlusAI Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am unable to utilize the service as much as I initially anticipated due to changes in my current commitments.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please let me know if you require any further information from my side.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
PlusAI subscriptions automatically renew monthly or yearly until canceled. You can cancel your paid subscription anytime via the Plus add-on or the Stripe billing portal, but refunds are not issued for subscription payments. Uninstalling the add-on or add-in does not cancel the subscription, so you must actively cancel to avoid charges.
To cancel your Plus AI subscription, you need to be the owner of the organization and manage the subscription through the Plus add-on by going to Plans and Billing. You will likely need to log in with your email address associated with your Plus account to access the billing portal and manage or cancel your subscription. This means you do need your password to log in and cancel. If you need to reset your password, you can do so through the normal account login process at the billing portal link: https://app.plusdocs.com/billing-portal. Uninstalling the add-on does not cancel your subscription.
- Most benefits are available to free users, reducing the value of the subscription.
- Weak justification of key features like "context length" for maintaining the paid subscription.
- Perceived high cost of $20 relative to benefits.
- Limited message caps in the free tier make the paid subscription better but still may not justify the cost.
- Lack of new or compelling premium features being introduced despite promises.
- Inability to use certain features such as custom GPTs without a subscription.
- Speculation that upcoming features may require more compute and not fit within the current subscription model.
- Frustration over delays or unfulfilled feature promises contributes to cancellations.
PlusAI allows you to cancel your subscription at any time through the Plus add-on or the Stripe billing portal, but uninstalling the add-on does not cancel the subscription. However, they do not offer refunds for any payments already made, so if you cancel, you will still be charged for the current billing period. There are no contracts, lock-ins, or early cancellation fees, but you must remember to cancel before the next billing cycle to avoid further charges. Also, free trials require a credit card and will automatically convert to paid subscriptions unless cancelled within 7 days.
Before cancelling your Plus AI subscription, know that you will lose access to all paid features. This includes unlimited AI generation and editing in Google Slides and PowerPoint, longer character limits on prompts, the ability to upload documents for conversion to presentations, and custom branding options like saving brand colors, fonts, and logos. Collaboration features such as saved presets and custom instructions, as well as team features like a shared library of themes, will also no longer be available. Keep in mind that uninstalling the add-on does not cancel your subscription––you must actively cancel to avoid charges. Also, there are no refunds for subscription payments after cancellation.
- Email address associated with your Plus AI account
- Access to the Plus add-on (to open Plans and Billing section and Manage plan)
- Login credentials to access the Stripe billing portal
- Organization owner access (if cancelling team or organization accounts)
- Access to the billing portal at https://app.plusdocs.com/billing-portal
- Awareness that cancelling the subscription is required to avoid further charges
We've actually written a step by step guide on how to get a refund from plusai. Check it out!
The Easiest Way to Cancel plusai
If you’re frustrated trying to cancel your subscription, membership, or bill from plusai—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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