Pokémon offers several main services that come with subscription options, which is why you might see billing from them. For example, Pokémon HOME has a Premium Plan subscription that lets you store and manage more Pokémon and access extra features like hosting Room Trades and using a Judge function. Pokémon Sleep offers a Premium Pass subscription that enhances the app's sleep tracking features, available through the Apple or Google app stores. Additionally, Pokémon Trading Card Game Pocket has a Premium Pass subscription giving access to premium missions and shop items, billed monthly with an optional free trial.
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The cancellation process for Pokémon subscriptions such as the UNITE Club is relatively straightforward but requires navigating platform-specific settings like Nintendo eShop, iOS settings, or Google Play store. The steps are clear and achievable for an average user, with cancellation options readily available in subscription management screens.
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How to Cancel Pokémon: Step by Step
If you purchased through Nintendo Switch:
- Open Nintendo eShop.
- Select your user icon at the top right of the screen.
- Select Your Subscriptions, then select Turn Off Automatic Renewal.
If you purchased through iOS:
- Open Settings and select your account (tap your name and Apple ID at the top).
- Select Subscriptions.
- Choose the subscription you want to manage.
- Select Cancel Subscription.
If you purchased through Android:
- Open the Google Play Store.
- Select the profile icon in the upper right.
- Select Payments & subscriptions, then Subscriptions.
- Select a subscription to cancel.
- Select Cancel Subscription.
If you purchased Pokémon Sleep through iOS:
- Navigate to the subscriptions menu of the App Store.
- Select your Pokémon Sleep subscription and Cancel Subscription.
If you purchased Pokémon Sleep through Android:
- Navigate to the subscriptions menu of the Google Play Store.
- Select your Pokémon Sleep subscription and Cancel Subscription.
If you purchased Pokémon TCG Pocket through iOS:
- Open Settings on your device.
- Tap your Apple Account.
- Tap Subscriptions.
- Select your Pokémon Trading Card Game Pocket subscription.
- Tap Cancel Subscription.
If you purchased Pokémon TCG Pocket through Android:
- Open the Google Play Store.
- Tap the Google Play Store menu icon, then tap your Google Account profile icon.
- Under Payments and subscriptions, tap Subscriptions.
- Select your Pokémon Trading Card Game Pocket subscription.
- On the Manage Subscriptions screen, tap Cancel Subscription.
Tips & Tricks for Canceling Pokémon
- Double-check which account (Nintendo, Google, Apple) the subscription is billed under before attempting cancellation.
- If unable to locate cancellation option, check multiple accounts as some users found the subscription hidden under a different Google or Apple account.
- Try cancelling through the purchase platform (Google Play Store, Apple App Store, or Nintendo eShop) rather than Pokémon's own website or app.
- Do not add funds or remove stored payment methods to create a payment failure, leading to auto cancellation after renewal attempt.
- Withdraw or drain your account balance to ensure insufficient funds for renewal, which some users use as a last resort.
- Use clear and polite language when contacting support, stating your intent to cancel and requesting confirmation.
- Escalate by requesting a supervisor or higher authority if initial support does not assist or cancels do not process.
- Cancel at least 24 hours before renewal time to avoid being charged for the next billing cycle.
- Keep screenshots or confirmation emails for proof of cancellation in case of billing disputes.
- Be persistent and patient, as some users report cancellations not processing immediately and requiring follow-ups.
Pokémon Customer Service Info
If you need assistance, here's how you can get in touch with Pokémon's support team.
Cancel Pokémon Script
Script
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Hello Pokémon Customer Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to recent changes in my personal circumstances, I can no longer continue with my membership.
Thank you for your assistance in processing this cancellation. I appreciate your support and understanding.
Best regards,
Frequently Asked Questions
Pokémon's subscription cancellation policy, specifically for UNITE Club membership, requires users to manually cancel through the platform they subscribed on (Nintendo Switch, iOS, or Android). Cancelling does not provide refunds for the remaining period of the subscription, but users retain membership benefits until the subscription expires. Uninstalling the app does not cancel the membership automatically.
To cancel your Pokémon UNITE Club membership subscription, you do not necessarily need your password on the Pokémon.com site itself. Instead, cancellation is done through the platform you used to subscribe: Nintendo Switch, iOS, or Android. For example, on iOS, you cancel through your Apple ID settings, and on Android, you cancel via the Google Play store subscriptions. If you do need to reset your password for the Pokémon site for related account access, you can do so here: https://www.pokemon.com/us/pokemon-trainer-club/reset-password/
- Removal of 300 Gems per month from the membership is the biggest reason for cancellation.
- The 10 Free Exchange Energy per day is considered worthless due to lack of new updates and players already having all items.
- Trial Licenses and Holowear seen as pointless since players prefer their existing Pokémon or better Holowear from other sources.
- Special portrait frames and speech bubbles are viewed as poor value and make subscribers feel the money was wasted.
- Small discounts (such as 10% off a $10 outfit) do not justify the subscription cost.
- Exclusive backgrounds are not worth the monthly fee for many users.
- Replays getting deleted after updates and extra replay slots not valued.
- Reduction or removal of key benefits like monthly gems and lack of meaningful new content drive dissatisfaction.
- Payment issues such as expired payment methods or insufficient funds cause cancellations.
- User decisions to stop the subscription for personal reasons.
Pokémon subscriptions can be cancelled at any time through your device's subscription settings (e.g., Nintendo eShop, App Store, Google Play). However, the service typically continues until the end of the already paid billing period, meaning you won't get immediate cancellation benefits. There are no known lock-ins, contracts, or early cancellation fees, but all purchases of virtual content and subscriptions are non-refundable, so be aware you won’t get money back once billed.
Before cancelling a subscription, membership, or bill for Pokémon services such as the UNITE Club or Pokémon TCG Pocket Premium Pass, it's important to know that uninstalling the app does not automatically cancel the subscription—you must follow cancellation steps on the platform store used for purchase (Google Play or Apple App Store). After cancellation, your membership or premium pass benefits remain active until the end of the current subscription period, but no refunds or credits are provided for unused time. Cancelling mid-term will not refund your payment, and you will lose access to any future benefits or automatic renewals after the subscription expires. Additionally, if you switch devices or platforms, your benefits transfer but you must manage subscription cancellations and renewals on the original platform to avoid being charged.
- Access to the platform or device used to purchase the subscription (Nintendo Switch, iOS device with App Store, Android device with Google Play, or Pokémon Trainer Club website)
- Login credentials (username and password) for the relevant Nintendo, Apple, Google, or Pokémon Trainer Club account
- Email access (for Pokémon Trainer Club account deletion, a confirmation link is sent to your registered email address)
- Knowledge of subscription/membership type (e.g., UNITE Club, Pokémon HOME Premium Plan, Pokémon Sleep Premium Pass, or Pokémon Trainer Club)
- Device settings navigation ability (finding Subscriptions in Apple ID settings, Google Play Subscriptions, or Pass Settings in Nintendo eShop)
- Associated child accounts (deleting a parent Pokémon Trainer Club account also deletes attached child accounts)
- Timing considerations (cancellation should be done at least 24 hours before renewal, subscription features remain until the end of the paid period)
- Knowledge of automatic renewal status (some subscriptions require turning off auto-renewal, not direct cancellation)
- Platform-switching info (if moving between platforms for your subscription, the old subscription must be canceled before a new one is started)
We've actually written a step by step guide on how to get a refund from Pokémon. Check it out!
The Easiest Way to Cancel Pokémon
If you’re frustrated trying to cancel your subscription, membership, or bill from Pokémon—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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