Prequel: Photo & Video Editor is an app that helps you create cool photo and video edits using various filters and effects. If you see charges from them, it's likely because you signed up for their "Gold" subscription, which gives you full access to all the editing features. The subscription can be billed weekly, monthly, or annually, and it will automatically renew unless you cancel. So, if you want extra editing tools and to remove restrictions, that's why you might be getting billed by Prequel.
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The cancellation process for Prequel subscription is straightforward and follows standard app store procedures, either through the App Store or Google Play. Users need to navigate to their subscriptions and select Prequel to cancel, which is a common user experience for app subscriptions, making it relatively easy but requiring multiple steps and some account navigation.
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How to Cancel Prequel: Photo & Video Editor: Step by Step
If you purchased through Apple App Store:
- Open the App Store.
- Click on your account icon in the upper right corner.
- Choose 'Subscriptions'.
- Find Prequel and click on it.
- Tap "Cancel Subscription" at the bottom of the screen.
If you purchased through Google Play:
- Open Google Play and ensure you are signed into the account used for the subscription.
- Go to Menu > Subscriptions.
- Find Prequel subscription and tap on it.
- Tap "Cancel subscription" at the bottom of the screen.
If you purchased through Prequel's website:
- Visit https://start.prequel.app/alreadymissingu.
- Follow the on-screen instructions to cancel your subscription.
Tips & Tricks for Canceling Prequel: Photo & Video Editor
- Cancel via the platform you subscribed on: Use the App Store, Google Play Store, or Stripe billing portal link often provided in billing emails to cancel directly.
- Check your bank or card statements: If unclear where you subscribed, find the merchant name to trace the subscription source.
- Use the Stripe billing portal: Some users report success canceling at https://billing.stripe.com by logging in and following the steps to cancel.
- Block the card as last resort: If unable to cancel through subscription management, some have blocked their bank card to stop charges, but this is a last resort.
- Be persistent and clear in communication: If contacting support, state firmly you want to cancel immediately to stop further billing.
- Cancel before renewal date: Timing cancellation well before the next billing cycle ensures you avoid unwanted charges.
- Verify cancellation confirmation: Ensure you receive an email or confirmation message after canceling to avoid surprises.
- Consider unsubscribing via device settings: On iOS, go to Settings > Your Name > Subscriptions. On Android, use Google Play Store > Subscriptions to cancel.
Prequel: Photo & Video Editor Customer Service Info
If you need assistance, here's how you can get in touch with Prequel: Photo & Video Editor's support team.
Cancel Prequel: Photo & Video Editor Script
Script
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Dear Prequel Support Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Prequel: Photo & Video Editor. Unfortunately, I have found that it no longer meets my current needs and priorities.
I appreciate the services provided and the creativity it brings, but I believe it is in my best interest to discontinue my membership at this time.
Thank you for your understanding. I look forward to your confirmation of my subscription cancellation.
Best regards,
Frequently Asked Questions
Prequel: Photo & Video Editor subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before the renewal date via the respective app store (Apple App Store or Google Play). Once cancelled, the subscription remains active until the end of the current period, but no refunds are provided for any unused portion of the subscription. Payment and refund requests are handled through the app store where the purchase was made, not directly by Prequel.
You do not need your password specifically to cancel a Prequel subscription if you are doing it via the App Store or Google Play, as the cancellation is handled through your Apple or Google account settings respectively. However, you must be signed into the respective account that holds the subscription. If your subscription was started on their website (start.prequel.app), you can cancel it directly at https://start.prequel.app/alreadymissingu. Passwords are generally needed for account login but not explicitly required just to cancel the subscription via these platforms.
- Difficulty in canceling subscriptions: Users report complicated or unclear cancellation processes within the app or via app store settings.
- Unexpected charges: Users have been charged despite canceling, causing frustration and feeling "ripped off".
- Trial period issues: Automatic charges after free trial expiration if not canceled on time.
- Perceived lack of value: Some users find the app does not meet their expectations or needs.
- Limited or missing features: Inability to individually edit clips or other desired editing tools.
- Cost considerations: Subscription cost seen as expensive relative to the value delivered.
- Auto-renewal issues: Subscriptions auto-renew unless canceled 24 hours before the billing date causing unexpected renewals.
- No refund policy: Paid fees are non-refundable even if services are unused or subscription is canceled early.
- App updates and bugs: Some users cancel due to bugs, lack of updates, or poor app performance.
Prequel does not offer refunds on subscriptions, and deleting your account does not automatically cancel your subscription; you must separately cancel it through the app store or webpage where you subscribed. Subscriptions can be canceled at any time before the next billing cycle, but all payments are final with no refunds, so canceling just stops future billing without recovering any fees already paid. Be aware that cancellations must be managed through the platform you subscribed on (App Store, Google Play, or Prequel's website) to avoid continued charges.
Before cancelling your Prequel subscription, know that you will lose access to the collection of custom-made filters, effects, and tools available only under the Prequel Gold paid subscription. However, you will still be able to use the free basic version of Prequel for photo and video editing. After cancellation, the paid subscription features remain available until the end of the current billing period, but the subscription will not renew. Also, canceling does not entitle you to any refunds, as fees paid are non-refundable even if you don't use the features fully.
- Access to the Apple ID or Google Account used for the subscription
- Password for the relevant app store account (may be required for authentication)
- Knowledge of where the subscription was purchased (Apple App Store, Google Play, or directly on Prequel's site)
- Email address associated with the account and/or subscription
- Confirmation of the subscription name ("Prequel: Photo & Video Editor")
- Order/transaction ID or receipt from App Store or Google Play (required if contacting support for billing issues)
- Last four digits of the payment card used for the purchase (sometimes required for support/refund requests)
- Device access where the subscription is active (for in-app cancellation)
- Screenshot or proof of transaction, showing date, price, and transaction ID (for Google Play: GPA.Number), if contacting support
- Ability to log in to Prequel’s cancellation webpage (https://start.prequel.app/alreadymissingu) with Apple or Google credentials if app store options are unavailable
We've actually written a step by step guide on how to get a refund from Prequel: Photo & Video Editor. Check it out!
The Easiest Way to Cancel Prequel: Photo & Video Editor
If you’re frustrated trying to cancel your subscription, membership, or bill from Prequel: Photo & Video Editor—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Prequel: Photo & Video Editor?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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