PreSonus is a company that offers music production software and tools, including their main product, Studio One Pro, a digital audio workstation for recording, producing, and mixing music. They have a subscription service called PreSonus Sphere, which costs $14.95 per month or $164.95 per year. The subscription gives you access to the latest version of Studio One Pro, along with a full collection of music software, plugins, loops, samples, cloud storage, and collaboration tools. If you see charges from PreSonus, it's likely for this subscription service or other software products they offer.
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The cancellation process is straightforward and can be done by logging into the user's account, navigating to the Membership & Billing section, and selecting 'Cancel Membership'. This simplicity and self-service option make the task relatively easy, but it still requires specific navigation steps within the account settings, which is why it is not rated the easiest.
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How to Cancel PreSonus: Step by Step
If you purchased through PreSonus Sphere:
- Go to the "Account" section.
- Select the "Plan" tab.
- Click on "Cancel Membership."
If you purchased through Studio One Pro+:
- Log in to your account at my.presonus.com.
- Click on the three-lined icon at the top right-hand corner of the page, next to your avatar.
- Click on "Membership & Billing" in the menu that appears.
- Select "Cancel Membership" within this section of your account.
Tips & Tricks for Canceling PreSonus
- Start cancellation requests near the end of your billing cycle to minimize charges for the next period.
- Use clear, firm language like "I want to cancel my subscription immediately" to avoid ambiguity.
- Document all communication—keep screenshots or emails as proof of your cancellation attempts.
- Escalate to higher-level support or managers if initial support agents are unhelpful or delay cancellation.
- Leverage social pressure by mentioning public forums or reviews if customer service is unresponsive.
- Request confirmation of cancellation in writing and keep that confirmation for your records.
- Be persistent and follow up regularly until you receive confirmation and verification of cancellation.
- Check your payment method after cancellation to ensure no further withdrawals occur.
- Use forums like Reddit for tips and share your experience to warn others and get advice.
- Be aware some users report issues with cancel button visibility, so searching the account settings page thoroughly or contacting support directly may be necessary.
PreSonus Customer Service Info
If you need assistance, here's how you can get in touch with PreSonus's support team.
Cancel PreSonus Script
Script
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Dear PreSonus Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. After careful consideration, I have decided to discontinue my service due to personal financial constraints.
I appreciate the services and features provided during my time as a subscriber, and I thank you for your understanding in processing my cancellation request promptly.
Please let me know if you need any further information to proceed.
Best regards,
Frequently Asked Questions
PreSonus's Studio One Pro+ membership cancellation policy states that if you cancel your membership, you will lose access to the software, plug-ins, add-ons, and any files uploaded to your workspaces. You can cancel your membership anytime by logging into my.presonus.com, navigating to "Membership & Billing," and selecting "Cancel Membership." Reactivation is possible by purchasing a new membership or selecting "reactivate" in your account.
To cancel your PreSonus subscription, you need to log in to your account at https://my.presonus.com/account/plan where you can find a cancel membership button at the bottom of the plan page. Since you must log in to access the account and plan details, having your password is required to cancel the subscription. If you have forgotten your password, you can reset it at this link: https://my.presonus.com/users/password/new. Therefore, a password is necessary for cancellation via the website.
- Payment processing issues such as subscription cancellations due to PayPal payment problems.
- Server and software access problems, including temporary loss of access after re-subscribing or cancellation.
- Accidental double billing leading to refund requests.
- Cannot afford subscription and thus want to pause or cancel.
- Loss of access to software and add-ons like Studio One Professional, Notion, and PreSonus plugins after cancellation.
- Loss of upgrades and downgrade concerns: Canceling Sphere means losing access to Studio One 5 Professional upgrade and reverting to older versions like Studio One 4.
- Concerns about project compatibility and fears of losing work if subscription is canceled.
- Limited upgrade options after cancellation: Users feel trapped after upgrading through Sphere and losing other upgrade routes after cancellation.
When canceling a PreSonus Studio One Pro+ membership, be aware that you immediately lose access to all software, plug-ins, add-ons, and files stored in your workspaces, which can be a significant drawback if you have ongoing projects. There are no mentions of contracts, lock-ins, or early cancellation fees, so you can cancel at any time, but the loss of access and data is the major consequence you should consider before canceling.
Before cancelling your PreSonus subscription, specifically Studio One Pro+, know that you will lose access to the software including Studio One Professional and Notion. You will also lose access to PreSonus plug-ins like Ampire and Channel Strip Collection, add-ons such as the Spark Collection sample packs, and any other subscription-based content like Tom Brechtlein drums. It's important to check and download any songs, projects, and files from your workspaces before cancelling, as you will no longer be able to access them afterward. Additionally, be aware that any songs saved in a newer version of Studio One cannot be opened in older versions, so consider which version you are working with.
- PreSonus account login credentials (email address and password) to access your account
- Access to the email associated with your PreSonus account (for cancellation confirmation)
- The specific subscription or membership you wish to cancel (if you have more than one plan)
- Ability to navigate to the "Membership & Billing" or "Plan & Billing" section in your account
- Ability to confirm the cancellation by clicking "Cancel Membership" and acknowledging confirmation prompts
We've actually written a step by step guide on how to get a refund from PreSonus. Check it out!
The Easiest Way to Cancel PreSonus
If you’re frustrated trying to cancel your subscription, membership, or bill from PreSonus—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to PreSonus?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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