Private Internet Access (PIA) offers VPN services that help keep your internet connection private and secure. They offer subscription plans including monthly ($11.95), yearly ($39.95 first year, then $49.99 annually), and a 3-year plan ($79 plus yearly renewals) with discounts for longer commitments. A single subscription protects unlimited devices, and there are optional add-ons like antivirus and a dedicated IP. You can cancel anytime within 30 days for a full refund, and billing is usually done on a monthly or yearly basis depending on your chosen plan.
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The cancellation process for Private Internet Access is straightforward and can be completed within the user's Client Control Panel by turning off the auto-renewal, with clear on-screen instructions and confirmation, which is easy to navigate for most users.
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minutes to cancel a Private Internet Access subscription.
How to Cancel Private Internet Access: Step by Step
If you purchased through the Private Internet Access website:
- Log into your Client Control Panel on the Private Internet Access website.
- Under Next billing, select Turn off auto-renewal.
- If prompted with a benefits reminder, select Turn off auto-renewal again to proceed.
- You may be asked for a cancellation reason; select Continue with cancellation to proceed.
- Select Turn off auto-renewal to complete the cancellation process.
- You will see a confirmation screen indicating that your subscription has been successfully cancelled.
If you purchased through a mobile app (iOS or Android):
- Open the app store on your device (App Store for iOS or Google Play Store for Android).
- Go to your Account or Subscriptions section.
- Find Private Internet Access in the list of subscriptions.
- Tap on Cancel Subscription or similar option.
- Follow the prompts to confirm the cancellation.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Settings (gear icon) on the top right.
- Select Payments and then Manage Automatic Payments.
- Find and select Private Internet Access from the list.
- Click on Cancel to stop future payments.
Tips & Tricks for Canceling Private Internet Access
- Cancel auto-renewal shortly before major sales (Black Friday/Cyber Monday) to avoid being charged again but still benefit from the latest discount.
- Use direct and clear language when contacting support, stating you want to cancel immediately and do not want any renewal.
- Escalate to higher support levels if the initial customer service representative is unhelpful or delays cancellation.
- Request confirmation emails or screenshots of your cancellation to have proof of the transaction.
- Time your cancellation around billing cycles to avoid being charged for the next period if possible.
- Check subscription status regularly after cancellation to ensure no auto-renewals occur.
- Use multiple contact channels (email, chat, support ticket) to increase chances of cancellation success.
- Be persistent but polite in your communications with support staff.
- Beware of auto-renewal traps on multi-year plans and verify cancellation far before the plan ends.
- Some users found success by threatening to dispute charges with their bank if cancellation is refused or delayed.
Private Internet Access Customer Service Info
If you need assistance, here's how you can get in touch with Private Internet Access's support team.
Cancel Private Internet Access Script
Script
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Dear Private Internet Access Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Private Internet Access. Due to changes in my circumstances, I will no longer require the service at this time.
I appreciate the service provided, but I am unable to continue with the subscription. Please confirm the cancellation at your earliest convenience and any necessary steps I need to follow to complete this process.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Private Internet Access subscriptions automatically renew at the end of each billing cycle, but users can cancel the automatic renewal at any time via the Client Control Panel or by contacting Customer Support. Cancelling the subscription stops future charges but does not issue a refund. However, PIA offers a 30-day money-back guarantee for new users who request a refund within 30 days of purchase (excluding Apple App Store subscriptions). Refund requests are made through Customer Support.
Yes, you do need your password to cancel your Private Internet Access (PIA) subscription. To cancel, you must log into your account using your username and password on the PIA website. If you have forgotten your password, you can reset it by visiting https://www.privateinternetaccess.com/pages/reset-password. Once logged in, you can navigate to the cancellation section to stop your subscription.
- Problems with streaming access – Users often cancel when the VPN does not work well for streaming services.
- Slow speeds – Slow VPN connection speeds can lead to cancellations.
- Service complexity – Some users find the VPN more complex than needed and cancel for simplicity.
- Difficulty with cancelation or auto-renewal confusion – Some users report confusion or difficulty managing auto-renewals.
- Fear of losing protection – Concern that cancelling means losing privacy protection.
- Seeking discounted renewals – Some users cancel to avoid surprise bills or to renew at discounted prices.
- Concerns about ownership and privacy – After acquisition by Kape Technologies, users worry about privacy compromises and possible data mining or logging.
- Falling short on features and upload speeds – Users may cancel due to limited features compared to competitors.
- Customer service issues – Problems with live chat or support can push users to cancel.
Private Internet Access (PIA) allows you to cancel your subscription or auto-renewal at any time through their Client Control Panel or by contacting customer support. However, cancellation does not automatically issue a refund unless requested within 30 days of the initial purchase or renewal as per the refund policy. After 30 days, you won't get a refund, but your account will remain active for the remainder of the billing cycle. Be aware that automatic renewals happen unless you turn them off prior to the renewal date, and refunds for Apple App Store purchases depend on Apple's policies, not PIA's. There are no early cancellation fees or contracts locking you in, but you must act within the refund window to avoid losing money.
Before cancelling your Private Internet Access (PIA) subscription, it's important to know that once cancelled, you will lose access to all the VPN features provided by PIA, including secure browsing, privacy protections, and ability to connect to multiple servers globally. Canceling the subscription stops future billing, but it does not typically come with a refund, so you might continue to have service until the end of your current billing cycle. Additionally, once cancelled, any automatic renewals will cease, so you'll need to re-subscribe if you want to regain access in the future. Make sure to cancel through the Client Control Panel or customer support to ensure the subscription is fully cancelled.
- Username and password to log into your Private Internet Access account
- Email address associated with the account
- First and last name on the account
- Billing address (including city, state/province/region, ZIP/postal code, and country)
- Phone number on the account
- Reason for cancellation (may be requested during the process)
- Last 4 digits of the payment card used
- Date and amount of last charge to your account
- Access to your Client Control Panel on the PIA website
We've actually written a step by step guide on how to get a refund from Private Internet Access. Check it out!
The Easiest Way to Cancel Private Internet Access
If you’re frustrated trying to cancel your subscription, membership, or bill from Private Internet Access—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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