Protect VPN Secure Nebula is a service that offers VPN connections, and if you subscribe, your payment will be charged through your iTunes account. You get a free trial period, but you need to cancel at least 24 hours before it ends if you don't want to be charged. The subscription renews automatically unless you manage and turn off the subscription in your iTunes settings. Basically, if you see a charge from them, it's likely for an active VPN subscription purchased through your Apple account.
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Cancellation can be done easily through the app, website, email, or phone. The process is straightforward and well documented, but requires user to follow specific steps and sometimes wait for confirmation, which adds slight complexity.
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minutes to cancel a Protect VPN Secure Nebula subscription.
How to Cancel Protect VPN Secure Nebula: Step by Step
If you purchased through the website:
- Go to artpoldev.com and log into your account using your credentials.
- Navigate to the Account Settings section.
- Select Subscriptions or Memberships.
- Find the subscription you want to cancel.
- Click on Cancel next to the active subscription.
- Follow the on-screen instructions to confirm the cancellation.
If you purchased through Apple:
- Open the Settings app on your device.
- Click on your name at the top to access your Apple ID settings.
- Tap on Subscriptions.
- Locate Protect VPN Secure Nebula in your list of subscriptions.
- Tap on it and select Cancel Subscription.
- Confirm the cancellation when prompted.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the Menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find Protect VPN Secure Nebula in your subscriptions list.
- Tap on it and select Cancel Subscription.
- Follow the prompts to confirm your cancellation.
Tips & Tricks for Canceling Protect VPN Secure Nebula
- Cancel at least 7 days before renewal to avoid automatic charges.
- Use the official website or app for instant cancellation through the account settings page.
- Save confirmation emails as proof that you successfully canceled the subscription.
- If you signed up via an app but the subscription isn’t visible there, check the website where you may have actually subscribed.
- Consider using virtual credit cards like Privacy.com for free trials to avoid unexpected charges.
- If charged after cancellation, dispute the charge with your bank or escalate by contacting Nebula customer service.
- Contact Nebula customer service directly at +1-917-764-9932 if cancellations aren’t processed or in case of urgent issues.
- Cancellation is immediate but subscription access remains until the current billing cycle ends.
- Use polite but firm language when escalating, clearly stating you expect immediate confirmation and no further charges.
Protect VPN Secure Nebula Customer Service Info
If you need assistance, here's how you can get in touch with Protect VPN Secure Nebula's support team.
Cancel Protect VPN Secure Nebula Script
Script
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Dear Protect VPN Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Protect VPN Secure Nebula. Unfortunately, I have found that I am unable to utilize the service as much as I had anticipated due to changes in my personal circumstances.
I would appreciate your assistance in processing this cancellation at your earliest convenience, along with any confirmation that the subscription has been successfully canceled.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Protect VPN Secure Nebula's subscription can be canceled anytime during the entire free trial period via iTunes settings and must be done at least 24 hours before the trial ends to avoid being charged. After the trial, payments are automatically charged 24 hours before the subscription period ends, and subscriptions can be managed or disabled through the user's iTunes account. Any unused free trial portion is forfeited upon subscription purchase.
To cancel your Protect VPN Secure Nebula subscription, you need to access your Nebula user account and cancel the membership under the Edit Profile section. This implies you need your account credentials (password) to log in for cancellation. If you have forgotten your password, you can reset it by going to the Nebula portal sign-in page and clicking "Forgot Password." Follow the instructions to reset your password here: https://bulletin.nebula.zyxel.com/online-help/nebula-cc/NCC_UG-HTML_v17.10/NCC_V17.10/h_Tutorials_NCCPasswordReset.html. There is no indication of phone or unauthenticated chat support for cancellation without a password.
- Unexpected charges appearing after cancellation attempts.
- Lack of visible cancellation options on account or subscription management pages.
- Difficulty contacting support or delays in customer service response.
- Subscription renewals without clear consent or notification.
- Confusion due to multiple accounts causing unintentional subscriptions or charges.
- Discontent with service changes, such as cancellation of lifetime memberships by new management.
- Concerns about the company’s management or stability, leading to distrust in subscription longevity.
- Technical issues like app-related problems causing subscription mismanagement.
- Refund requests citing no longer needing the service or dissatisfaction with the product.
Protect VPN Secure Nebula (likely referencing Nebula) allows users to cancel their subscription at any time via their website, app, email, or phone. However, canceling mid-cycle does not stop the current charges, and there are no refunds for partial billing periods. You must cancel at least 7 days before renewal to avoid being auto-billed for the next period, and there are no lock-ins or early-cancellation fees, but access continues until the billing cycle ends after cancellation.
Before cancelling your subscription to Protect VPN Secure Nebula, know that you will lose access to all VPN protection and privacy features once your current billing period ends. Cancellation does not stop charges immediately; you will retain access until the end of the paid cycle, but no refunds are given for partial unused time. Free trials must be cancelled before renewal to avoid being charged, and cancellations should be made at least 7 days before the renewal date to prevent future charges. Also, there is no option to pause your subscription—only full cancellation is allowed, so plan accordingly.
- Full name (as registered with Protect VPN Secure Nebula)
- Email address associated with the account
- Mobile phone number (if provided during registration)
- Username or login (if separate from email)
- Password (may be required for authentication in the app)
- Apple ID (if the subscription was purchased via iTunes/App Store settings)
- Subscription details (such as type of plan, subscription start date, or invoice/reference number)
- Clear cancellation request (such as email subject "Cancel Subscription" or "Consent withdrawal")
- Contacting support at inform@artpoldev.com (for requests not processed via app store settings or in-app menu)
- Confirmation of cancellation (you may need to confirm your cancellation by responding to support)
We've actually written a step by step guide on how to get a refund from Protect VPN Secure Nebula. Check it out!
The Easiest Way to Cancel Protect VPN Secure Nebula
If you’re frustrated trying to cancel your subscription, membership, or bill from Protect VPN Secure Nebula—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Protect VPN Secure Nebula?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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