PTZ Insurance at petsplusus.com offers pet insurance policies that cover things like diagnostics, surgeries, and exams. They have a Flex Care option that also covers routine and seasonal care, and they include alternative therapies without extra fees. You pay one annual deductible and can get discounts if you refer friends. Basically, if you're seeing charges from them, it's likely for ongoing pet insurance coverage that helps with vet bills for your pet's health needs.
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Cancellation requires emailing or calling customer service and adherence to policy anniversary dates for effective cancellation. The lack of immediate online cancellation and the need for advance notice lengthen the process, but customer support accessibility keeps it manageable.
Estimated Time
On average, it takes
2 days
00
00
minutes to cancel a PTZ Insurance subscription.
How to Cancel PTZ Insurance: Step by Step
If you purchased through Credit Card:
- Log into your account on the Pets Plus Us website.
- Navigate to Account Settings or Subscriptions.
- Look for the option to Manage Subscription.
- Select the subscription you wish to cancel.
- Follow the prompts to confirm your cancellation.
If you purchased through Email:
- Compose an email to info@petsplusus.com.
- Include your membership details such as the account name and email associated with your subscription.
- Clearly state your request to cancel your membership.
- Send the email and wait for a confirmation of cancellation.
Tips & Tricks for Canceling PTZ Insurance
- Call first thing in the morning when customer service lines open to avoid long hold times.
- Check your contract to see if cancellation can be done in writing and send an email if possible.
- If email cancellation is not allowed, be prepared for long hold times and remain patient and persistent on the phone.
- Keep the call on speaker while doing other tasks to endure lengthy hold times efficiently.
- State your reason for cancellation clearly to potentially speed up confirmation.
- Expect immediate email confirmation after cancellation request if handled effectively.
PTZ Insurance Customer Service Info
If you need assistance, here's how you can get in touch with PTZ Insurance's support team.
Cancel PTZ Insurance Script
Script
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Dear PTZ Insurance Team,
I hope this message finds you well. I am writing to formally request the cancellation of my pet insurance subscription. After careful consideration, I have decided to discontinue my coverage due to a change in my financial situation.
Please let me know if any further information is required to complete this cancellation. I appreciate your assistance in this matter and would like to confirm that my account will be closed and no further charges will be applied.
Thank you for your support.
Best regards,
Frequently Asked Questions
PTZ Insurance's cancellation policy states that no premium refunds are given unless the premium was paid annually in advance. If paid annually, a proportional refund is made based on time elapsed since policy effect or renewal. Cancellation can be done on any policy anniversary date, and failing to notify cancellation within 30 days before or after the anniversary leads to automatic renewal for another year.
You do not need your password to cancel your subscription with Pets Plus Us (PTZ Insurance). You can cancel by emailing them at info@petsplusus.com or by calling their customer service at 1-800-364-8422. However, if you do need to reset your password for any other account access, you can do so at this URL: https://portal.petsplusus.com/en/forgot-password. So, for cancellation, password is not required, but the reset link is available if needed for other purposes.
- Premium increases over time as pets age and due to inflation or rising veterinary costs.
- High pricing compared to other insurance options and significant premium hikes even without claims.
- Denial of claims, especially citing pre-existing conditions or disputes over coverage terms.
- Poor customer service with slow claim processing and difficulty contacting support.
- Dissatisfaction with company’s handling of claims and policies leading to immediate cancellation.
- Feeling "stuck" with the insurer due to pet's pre-existing conditions restricting switching options.
- Lack of transparency and trust with perceptions of the company avoiding payout and being a scam.
Pets Plus Us allows cancellation of their insurance plans typically with at least 24 hours' notice, and there are no explicit contracts or lock-ins preventing cancellation. However, if the coverage is canceled at renewal, there may be a minimum twelve-month waiting period before coverage can be reinstated, which acts as a potential lock-in. There are no clear early-cancellation fees mentioned, but premiums may increase over time and policies have waiting periods and exclusions, so cancelling abruptly could expose you to risks like loss of coverage for ongoing conditions or pre-existing conditions becoming excluded elsewhere.
Before cancelling your PTZ Insurance (Pets Plus Us) subscription, know that your coverage effectively ends at the next month's premium withdrawal or premium due date after they receive your cancellation notice, provided you are up to date on payments. If you paid your premium annually in advance, you may receive a proportional refund based on the elapsed time since your policy started or last renewed, but no refund is available for monthly payments. Cancelling your policy means losing coverage for unexpected veterinary bills, including protection against costly chronic or degenerative diseases that start after cancellation. Additionally, conditions covered under your current policy may be treated as pre-existing and excluded if you seek new insurance later. It's important to consider these risks as well as the fact that insurance helps prevent financial limitations on your pet’s care. If you decide to cancel, provide notice as per their terms to avoid any unwanted renewals or charges. For more details, you can contact Pets Plus Us directly.
- Policyholder's full name
- Policy number or membership/account number
- Contact information (phone number and/or email address)
- Written cancellation request (must be provided by mail, fax, or email)
- Preferred cancellation date or confirmation that you want to cancel at the next policy anniversary
- Mailing address (if sending by mail: 105 Adelaide Street, West, Toronto, ON M5H 1P9)
- Reason for cancellation (optional, but sometimes requested)
We've actually written a step by step guide on how to get a refund from PTZ Insurance. Check it out!
The Easiest Way to Cancel PTZ Insurance
If you’re frustrated trying to cancel your subscription, membership, or bill from PTZ Insurance—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to PTZ Insurance?
PTZ Insurance charges on statements can appear as: PTZ INSURANCE, PETS PLUS US, PETSPLUSUS, PTZ INS SVC LTD, or variations including abbreviated forms of the company name such as PTZ INS SERVICES or simply PTZ SVC.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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