PureVPN offers a range of subscription plans that provide online security and privacy services, including VPN access and additional tools like password management and file encryption. They have plans like the Plus plan and the Max plan with extra privacy features. Subscriptions can be paid using cards, PayPal, Bitcoin, and other electronic payment methods. Customers might see charges from PureVPN if they subscribe to these plans, which come with a 31-day money-back guarantee.
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The cancellation process is straightforward as the user only needs to log into their account, navigate to the subscriptions section, and click a visible cancel subscription button with confirmation. Assistance is also available via 24/7 customer support if needed, making it relatively easy and quick to cancel PureVPN.
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How to Cancel PureVPN: Super Secure VPN: Step by Step
If you purchased through purevpn.com:
- Log in to your Member Area account with your email and password.
- Click the Subscriptions section.
- Click the drop-down arrow.
- Select Cancel Subscription.
- Click Cancel Subscription again to confirm.
- Click Submit to complete the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon at the top right corner.
- Select Payments & subscriptions.
- Tap Subscriptions.
- Find your PureVPN subscription.
- Tap Cancel subscription and follow the prompts to confirm.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap your name at the top.
- Tap Subscriptions.
- Find your PureVPN subscription.
- Tap Cancel Subscription.
- Confirm the cancellation when prompted.
If you purchased through PayPal:
- Log in to your PayPal account.
- Select Settings (gear icon).
- Click on Payments.
- Click Manage automatic payments.
- Find PureVPN and select it.
- Click Cancel.
- Confirm the cancellation.
Tips & Tricks for Canceling PureVPN: Super Secure VPN
- Insist on multiple cancellation requests.
- Use direct messages or emails with your registered email address.
- Look for the cancel subscription button in the account settings if available.
- If no cancel button, remove payment authorization manually on PayPal or credit card portal.
- If cancellation fails and charges continue, file a dispute or chargeback through your bank or credit card company.
- Escalate by posting on forums, Reddit, or filing a BBB complaint.
- Try to cancel before the renewal date or during any free trial period.
- Freeze or block your payment card to force notifications and cancel subscription after charge attempts.
- Use firm language but remain polite and clear; mention your intention to complain to consumer protection agencies if ignored.
- Be wary of the cancellation process as it may be intentionally difficult.
PureVPN: Super Secure VPN Customer Service Info
If you need assistance, here's how you can get in touch with PureVPN: Super Secure VPN's support team.
Cancel PureVPN: Super Secure VPN Script
Script
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Dear PureVPN Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription with PureVPN. Unfortunately, I have decided to discontinue my service due to financial constraints at this time.
I appreciate the service and support provided thus far, but regretfully, I must take this step. Please confirm the cancellation of my subscription and let me know if there are any final steps I need to take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
PureVPN allows users to cancel their subscription by logging into their Member Area, navigating to Subscriptions, and clicking the Cancel subscription button. They offer a 31-day refund policy for initial purchases if users are not satisfied, with refunds processed within 24 hours of a valid request. Auto-recurring subscriptions can be cancelled anytime before renewal by contacting their support. Some payment methods like Google Play Store and Apple App Store are non-refundable. For refunds, users must email help@purevpn.com with their username and refund reason.
To cancel your PureVPN subscription, you do need to log in to your Member Area using your email and password. Without your password, you won't be able to access the cancellation option in your account. If you have forgotten your password, you can reset it via this link: https://support.purevpn.com/en_US/account/forgot-password-of-member-area. If you encounter any issues, their 24/7 Customer Support can assist you further.
- Numerous app crashes and the need for frequent reinstalls
- Poor speed performance of the VPN service
- Incorrect IP locations being assigned
- Difficulty in canceling subscription due to non-existent or hidden "Cancel Subscription" button
- Support staff unable to directly cancel subscription, requiring billing team intervention via email
- Frustrating and Kafkaesque cancellation process described by users
- Website cancel functionality not working properly, resulting in continued charges despite cancellations
- Perceived strategy by company to retain members by making cancellation difficult
- Support staff promoting benefits of keeping PureVPN instead of facilitating cancellation
- User dissatisfaction with cancellation experience, leading to complaints and refund requests
PureVPN does allow you to cancel your subscription at any time by contacting their customer service via live chat or email. However, the main landmine is that refunds are only available within 31 days of your initial purchase, and you must request the refund within this window. After this period, there are no refunds for charges including renewals, and some payment methods and trial renewals are non-refundable. You should also cancel the auto-renewal before the subscription renewal date to avoid being billed again. There are no known contracts, lock-ins, or early cancellation fees, but the refund policy is strict and claims are subject to their terms and fair use of the service.
Before cancelling your PureVPN subscription, know that once you cancel, you will lose all online security protections provided by the VPN, leaving your connection vulnerable to security threats. You will no longer have access to PureVPN's encrypted and anonymous browsing features. Cancellation disables auto-recurring payments, and you won't be charged further, but you can renew manually anytime. If you are within 31 days of your initial purchase, you may be eligible for a refund by contacting their support. Make sure you cancel through your Member Area account or contact their 24/7 Customer Support if you encounter issues.
- Email address associated with the PureVPN account
- Password to log in to your PureVPN member area
- Access to the account dashboard (active login required)
- Subscription details (plan type, renewal date, current status)
- Reason for cancellation (may be required for the cancellation/refund forms)
- Preferred cancellation date (immediate or at the end of the billing cycle)
- Any additional feedback or comments (open-text fields often required on forms)
- Ability to respond to customer service emails or chat to confirm cancellation and handle offers to retain your membership
We've actually written a step by step guide on how to get a refund from PureVPN: Super Secure VPN. Check it out!
The Easiest Way to Cancel PureVPN: Super Secure VPN
If you’re frustrated trying to cancel your subscription, membership, or bill from PureVPN: Super Secure VPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to PureVPN: Super Secure VPN?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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