Pushpay is a company that helps churches and other organizations collect donations and payments easily online. If you see a charge from Pushpay, it might be because you set up a recurring gift or donation subscription through them, making it simple to give regularly. They also handle other payment services for events or church activities. Basically, Pushpay makes giving money to your favorite cause or church quick and convenient, and their billing reflects those transactions.
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The cancellation process for recurring gifts on Pushpay involves navigating to the website, logging in, finding each recurring gift, and cancelling them one by one. The process is straightforward but requires multiple steps and attention to detail, which makes it moderately easy but not instant or one-click easy.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Pushpay subscription.
How to Cancel Pushpay: Step by Step
If you purchased through Pushpay.com:
- Log in to your Pushpay account at pushpay.com.
- Navigate to the Account settings or Billing section of your profile.
- Look for the option that says Manage Subscriptions or Billing History.
- Select the subscription you wish to cancel.
- Click on the Cancel Subscription button.
- You may be prompted to confirm the cancellation. Click Yes to confirm your cancellation.
- You should receive a confirmation email regarding your cancellation. If you don't see it, check your spam folder or contact support.
Tips & Tricks for Canceling Pushpay
- Document all cancellation requests in writing to create a clear record and proof of attempts.
- Use firm, clear language demanding cancellation, referencing the specific subscription or contract terms.
- Escalate to higher support tiers or managers if frontline customer service refuses or delays cancellation.
- Be persistent with follow-ups—multiple requests over time may be necessary due to reported ignoring or reversals.
- Request explicit confirmation of cancellation via email or written notice and save it.
- Leverage payment disputes with your bank or credit card issuer for continued unwanted charges if cancellation is refused.
- Cancel recurring payments through your own bank or credit card as a last resort if Pushpay fails to stop billing.
- Time cancellations around billing cycles to avoid paying for unwanted additional months.
- Mention breach of contract or failure of service if Pushpay is not delivering promised features, to strengthen cancellation claims.
- Use publicly accessible complaint platforms (such as BBB or social media) as leverage after private attempts fail.
- Avoid relying solely on verbal requests as users report cancellations ignored or later reversed without written proof.
Pushpay Customer Service Info
If you need assistance, here's how you can get in touch with Pushpay's support team.
Cancel Pushpay Script
Script
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Dear Pushpay Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to changes in my financial situation, I am unable to continue my membership at this time. I appreciate the services you provide and hope to consider re-subscribing in the future.
Thank you for your understanding and assistance with this matter.
Best regards,
Frequently Asked Questions
Pushpay allows you to pause and later resume recurring payments, but to cancel recurring payments, you must revoke your authorization at least ten (10) business days before the next scheduled payment. Once a payment is processed, it cannot be cancelled. Closing your individual account will cancel any pending recurring payment schedules, but it does not stop already processed payments, and simply deleting the app does not cancel payments or close the account.
Yes, you will need your password to cancel a subscription or recurring gift on Pushpay because you need to have a Pushpay account to manage cancellation. You cannot cancel a recurring gift or subscription without logging in, so the password for that account is necessary. If you have forgotten your password, you can reset it here: https://help.pushpay.com/s/article/How-do-I-reset-my-password- . This makes sure that only the account owner can manage or cancel the subscriptions securely.
- Contract lock-in with auto-renew clauses requiring full payment of remaining term to cancel
- Lack of access to promised features
- Poor customer service and failure to meet software needs
- Misleading or deceptive cancellation process and communications
- Charges for services not rendered or errors in billing
- Refusal to cancel subscriptions despite multiple requests
- Unauthorized charges and difficulty resolving disputes
- Burden of implementation process greater than expected
- Feeling locked into contracts with significant cancellation fees
- Unfulfilled sales promises such as free trial periods not honored
Pushpay has a lock-in period for subscriptions with an Initial Term typically lasting 36 months and automatic yearly renewals thereafter unless you provide 90 days prior written notice to not renew. The Order Form is non-cancellable during these terms and fees are billed in advance and non-refundable, so you cannot typically cancel your membership or subscription at any time without penalty. Early termination is generally not allowed except for a material breach or specific conditions, so be aware of the long-term commitment and the need for advance notice if you want to stop the service.
Before canceling your Pushpay subscription or closing your account, know that any recurring payment schedules that have not yet processed will be canceled, but payments already processed will not be stopped or modified. You will lose access to recurring giving features linked to your account. Simply deleting the app won't close your account or cancel payments; you need to formally close your account by contacting Pushpay. Also, you remain liable for any obligations related to your account even after it is closed, and there may be delays in closing if there are pending transactions or claims.
- Full name associated with the Pushpay account
- Email address used for the account
- Phone number linked to the account
- Access to your Pushpay account (login credentials)
- Knowledge of all recurring gifts or subscriptions set up under your account
- Access to email inbox to receive cancellation confirmations
- Ability to check your bank/credit card statements to confirm charges have stopped
We've actually written a step by step guide on how to get a refund from Pushpay. Check it out!
The Easiest Way to Cancel Pushpay
If you’re frustrated trying to cancel your subscription, membership, or bill from Pushpay—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Pushpay?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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