Red Oak Sanitation offers waste management, recycling, and trash pickup services primarily for residential customers, HOAs, and local governments. They provide curbside waste and recycling removal, bulk item pickup, yard waste, and Christmas tree removal. Customers can easily make payments and request services online, and they can lock in their rate for two years by signing up. The company serves areas including the City of Cumming and unincorporated parts of Gwinnett County, focusing on reliable, straightforward service for everyday trash and recycling needs.
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Canceling service requires contacting customer service directly by phone or other direct communication methods, and the account holder must handle it. There is a waiting period of one week for cancellations, and no alternative cancellation methods like letters are accepted, which makes the process somewhat restrictive but still straightforward.
Estimated Time
On average, it takes
10 minutes
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minutes to cancel a Red Oak Sanitation subscription.
How to Cancel Red Oak Sanitation: Step by Step
If you purchased through Direct Billing:
- Contact customer service: Call Red Oak Sanitation’s customer service directly. The account holder must make the call to initiate the cancellation.
- Provide necessary information: Be ready to provide your account details to verify your identity.
- Schedule cancellation: Request to schedule the cancellation and ensure your final pickup date is set. Note that cancellations must be scheduled at least one week prior to the last service day.
- Prepare carts for removal: Place your trash and recycling carts curbside the evening before your last service day to ensure they can be collected by the removal team.
- Avoid alternate cancellation methods: Do not send cancellation letters or postcards, as these will not be accepted.
Tips & Tricks for Canceling Red Oak Sanitation
- Send a certified letter with signature receipt as legal proof of cancellation and keep the receipt as proof.
- Send multiple notices if needed, typically two to three written letters are recommended.
- Use firm, clear language stating you are cancelling and expect no further charges.
- Keep all correspondence records including dates, times, and names of representatives spoken to.
- If no contract exists, stop paying after sending a final certified cancellation letter to protect yourself legally.
- Consider escalating by having an attorney send a cease-and-desist letter if the company continues to bill after cancellation.
- Block the company’s charge on your credit card or issue a new debit card number to stop unwanted payments.
- Check if delinquent charges can be added to property tax bills and monitor property tax statements accordingly.
- Timing matters: send cancellation notices well in advance (often at least one week prior to service end).
- If the company is unresponsive, use bank dispute/ACH cancellation methods to stop payments.
Red Oak Sanitation Customer Service Info
If you need assistance, here's how you can get in touch with Red Oak Sanitation's support team.
Cancel Red Oak Sanitation Script
Script
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Dear Red Oak Sanitation Team,
I hope this message finds you well. I am writing to formally request the cancellation of my sanitation service subscription. Due to changes in my personal circumstances, I will no longer require the service at this time.
Please let me know the next steps to finalize this cancellation, including any required actions or confirmation that I should be aware of. I appreciate your attention to this matter and look forward to your prompt response.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Red Oak Sanitation requires the account holder to call in to cancel their service, with cancellations needing to be scheduled one week prior to the last service day. They do not accept cancellations via letters or postcards and ask customers to contact customer service directly to set up cancellations or reschedule services.
To cancel your subscription with Red Oak Sanitation, you need to contact customer service directly, and you must be the account holder to cancel. There's no mention that a password is required to cancel via customer service, so it may be possible to cancel without logging in. However, if you do need to access the payment portal for any reason, the password is the last 4 digits of the main phone number on the account. If you need to reset or don't know your password, you should call their office for assistance. Cancellation cannot be done by letters or postcards and must be scheduled at least a week in advance. For more details, you can visit their FAQ page: https://sanitation-services.com/about/faqs/
- Cancellation and refund issues: Customers being charged after cancellation with no refunds issued despite multiple calls.
- Poor service quality: Frequent missed trash pickups and refusal to pick up certain items unless placed in company-specific containers.
- Billing disputes: Sudden rate increases, charges after cancellations, and fees for picking up trash cans post-cancellation.
- Contract and service limitations: Strict adherence to contracts requiring specific containers for waste, leading to dissatisfaction compared to other providers.
- Customer service problems: Rude staff, poor communication, and inadequate handling of missed pickups.
- Cancellation grievances: Unexpected charges after service ends, delays in removing trash containers, and lack of clear policies or contractual documents.
When canceling Red Oak Sanitation service, cancellations must be scheduled at least one week in advance and only the account holder can perform the cancellation by calling customer service—letters or postcards are not accepted. Additionally, if the carts are not removed by Red Oak on the final service day, you may be billed for them. There doesn't appear to be a formal contract or early cancellation fee, but if you later want to reinstate service, a $30 fee is charged for cart redelivery. So be mindful of the one-week notice requirement and cart removal to avoid extra charges.
Before cancelling your Red Oak Sanitation service, know that you must be the account holder and cancellations need to be scheduled at least one week before your final service day. On your last service day, your trash and recycling carts will be removed by a special cart removal team. If the carts are not removed, you will be billed for them. Once cancelled, you lose access to all sanitation services and will need to pay a $30 fee to reinstate service which includes redelivery of the carts. Also, cancellations cannot be done via letters or postcards and must be done through customer service directly.
- Account holder's full name (the person authorized to cancel the service)
- Service address (the address where the trash or recycling service is provided)
- Account number (if available, to help identify the account quickly)
- Contact phone number (to verify the account and for follow-up communication)
- Email address (associated with the account, if applicable)
- Final pickup date request (cancellations must be scheduled one week prior to the last service day)
- Method of contact (must call customer service; cancellations are not accepted by letter or postcard)
We've actually written a step by step guide on how to get a refund from Red Oak Sanitation. Check it out!
The Easiest Way to Cancel Red Oak Sanitation
If you’re frustrated trying to cancel your subscription, membership, or bill from Red Oak Sanitation—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Red Oak Sanitation?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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