Redbox is a company that lets you rent movies and video games mostly through their physical kiosks and also on-demand digitally. They don't charge you a monthly fee just for browsing or renting; instead, you pay when you rent or buy a title. Redbox also offers an optional subscription service called Redbox+, where for a yearly fee you can get a certain number of movie rentals included. If you see a charge from Redbox, it’s likely either Pay-per-rental fees or a Redbox+ subscription fee if you signed up for that.
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The cancellation process for Redbox subscriptions is straightforward and clearly outlined, with multiple easy options available including online through the website, via the app, or by phone. The steps involve just a few clicks or a quick phone call, making it a low difficulty process for the average consumer.
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How to Cancel Redbox: Step by Step
If you purchased through Redbox.com:
- Log into your Redbox account on the website.
- Click 'My Redbox Account' at the bottom of the page.
- Click 'Manage Subscription'.
- Click 'Cancel Subscription' at the bottom of the page.
Tips & Tricks for Canceling Redbox
- Cancel immediately after subscribing to use the full trial or subscription period without unexpected charges.
- Contacting customer service is largely ineffective; phone numbers often don't work and email responses are rare or nonexistent.
- Use your remaining perks or points quickly before canceling as they might be lost after cancellation.
- If charges continue after cancellation, initiate a chargeback through your credit card company—this has been recommended by multiple users.
- Some users have canceled the debit or credit card linked to the subscription to prevent further charges, but this can lead to other complications.
- Escalate by reaching out on social media platforms like Twitter/X, although responses are not guaranteed.
- Be prepared to lose perks or benefits once the subscription is canceled, so timing your cancellation around renewal periods might help maximize usage.
- Do not rely on automated systems or live chat support as those are reported to be unavailable or non-functional.
- Some users report blocking or banning of accounts, emails, and payment methods after disputes, so use discretion in communication.
Redbox Customer Service Info
If you need assistance, here's how you can get in touch with Redbox's support team.
Cancel Redbox Script
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Dear Redbox Team,
I hope this message finds you well. I am writing to request the cancellation of my Redbox subscription due to a change in my entertainment needs. I appreciate the service provided thus far, but I no longer find it necessary.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Redbox allows you to cancel your subscription anytime either through your account on their website or mobile app, or by calling customer service at 1-866-733-2693. Refunds for prepaid subscriptions may be available for unused portions, especially if cancelled within the first 30 days or for valid reasons, but you must contact Redbox customer care directly to confirm. Detailed refund eligibility depends on the subscription agreement terms.
To cancel your Redbox subscription, you generally need to log in to your account on the Redbox website or app, which requires your password. There is also an option to cancel over the phone by calling 1-866-733-2693, but it's likely they may ask for account verification, potentially including your password. If you don't remember your password, you can reset it at this link: https://www.redbox.com/forgot-password. This ensures you can regain access to your account and manage your subscription.
- Unauthorized charges and unexpected billing despite attempts to cancel.
- Difficulty canceling subscriptions through website or customer service.
- Poor customer service responses, including dismissiveness and refusal to provide refunds.
- Issues with late fees and charges for movies reportedly returned on time.
- Malfunctioning kiosks causing rental or return problems.
- Inability to close accounts especially when payment information is saved.
- Refund disputes for broken or unplayable DVDs and rental issues.
- Charges for rentals never made or movies not in possession.
- Billing for movies reserved online but not received due to kiosk issues.
- Use of outdated or canceled payment methods leading to unexpected charges.
- General dissatisfaction with company policies seen as unethical or scam-like billing behavior.
- Reduction in available new releases contributing to feeling of poor value.
- Company bankruptcy and service decline affecting access to movies and services.
Redbox allows you to cancel your subscription anytime via their website, mobile app, or by phone without any early cancellation fees or contract lock-ins. However, cancellations take effect at the end of the current paid term, so you'll remain active until then. Refunds for unused portions of prepaid subscriptions may be possible within 30 days under certain conditions, but you need to contact customer service for specifics.
Before cancelling your Redbox account, know that there is actually no subscription to cancel since Redbox operates on a rental and purchase model rather than a recurring subscription. If you choose to delete your Redbox account by contacting Redbox directly, you will lose access to any movies you have purchased as well as any active rentals. Since account deletion is not available through the website or app, the process requires contacting Redbox customer service. Keep in mind that cancelling or deleting your account means losing access to all your purchased and rented content on Redbox.
- Redbox account login credentials (username/email and password)
- Email address associated with your account
- Membership number (if applicable)
- Personal information for identity verification (may be requested if canceling by phone, e.g., name, registered phone number or address)
- Payment or billing information (in case you need to identify charges or verify payment)
We've actually written a step by step guide on how to get a refund from Redbox. Check it out!
The Easiest Way to Cancel Redbox
If you’re frustrated trying to cancel your subscription, membership, or bill from Redbox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Redbox?
REDBOX *DVDRESERVATIO 866-733-2693 IL, REDBOX *DVD RENTAL, REDBOX *DVD RENTAL 866-733-2693 IL, REDBOX *DVD RENTAL OAKBROOK TER IL
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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