RentSpree is a platform that helps renters and landlords with tenant screening, rental applications, and online rent payments. Renters can apply for a rental and pay for reports like credit and background checks, while landlords can collect rent and deposits with a small processing fee. They offer a RentSpree PRO subscription for $19.99 per month, which includes extra tools like income verification, online signatures, and priority support. Renters might see charges from RentSpree for things like tenant screening reports or payment processing fees.
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Cancelling a RentSpree PRO subscription is straightforward and can be done directly from the user dashboard in a few steps without needing to contact support unless there is a billing issue.
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minutes to cancel a RentSpree subscription.
How to Cancel RentSpree: Step by Step
If you purchased through RentSpree:
- Log in to your RentSpree account on the website.
- Click on the down arrow in the top right corner of your dashboard.
- Select "Upgrade to Pro" from the dropdown menu.
- Scroll down to the "Manage Subscription" section.
- Select the option to "Cancel Subscription".
- Follow any additional prompts to confirm the cancellation.
Tips & Tricks for Canceling RentSpree
- Cancel early before the billing cycle renews to avoid automatic charges.
- Contact customer service via email or phone immediately and request confirmation of cancellation.
- Use clear and firm language such as "I am requesting to cancel my subscription effective immediately." Avoid vague language.
- Keep records of all communications including emails, chat transcripts, and call logs as proof of your cancellation request.
- Escalate the issue if you do not receive confirmation by asking to speak with a supervisor or manager.
- Document any unwanted charges and dispute them promptly with your bank or credit card company if RentSpree does not acknowledge your cancellation.
- Use social media or public forums to publicly request help if traditional support channels fail.
- Check the timing of your cancellation to ensure it aligns with the end of your current subscription period.
- Be persistent and follow up regularly until you receive confirmation.
- Some users noted that unsubscribing from emails does not cancel the subscription, so direct account cancellation is necessary.
RentSpree Customer Service Info
If you need assistance, here's how you can get in touch with RentSpree's support team.
Cancel RentSpree Script
Script
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Dear RentSpree Team,
I hope this message finds you well. I would like to request the cancellation of my subscription with RentSpree. Due to a change in my business operations, I no longer require the services associated with my account.
I appreciate the support and services you have provided thus far, but I believe it is best for me to discontinue my membership at this time.
Thank you for your assistance in processing this cancellation. I hope to potentially return in the future when my needs align more closely with your offerings.
Best regards,
[Your Name]
Frequently Asked Questions
RentSpree PRO membership can be canceled at any time directly from the user dashboard, with no further charges after cancellation. However, they do not provide refunds for the period between cancellation and the membership end. If charges occur after cancellation, users should contact RentSpree Support for resolution.
To cancel your RentSpree subscription, you need to be logged in to your RentSpree account and cancel it directly from your dashboard, which means you need your password to access your account. You cancel by navigating to the Subscription page after logging in and clicking Cancel Pro. If you forgot your password, you can reset it here: https://rentspree.com/users/password/new. If you encounter any issues with cancellation or continued charges, RentSpree support can be contacted at support@rentspree.com or (323) 515-7757 for help.
- Charges for tenant screening reports that customers believe should be free, leading to perceptions of scams.
- Low and misleading Resident Scores from TransUnion that differ significantly from actual credit scores, causing rental denials.
- Delays and poor communication during employment verification and application processing, resulting in missed rental opportunities.
- Incorrect applicant associations with applications and inflexibility in resolving these issues without proper authorization.
- Tenant screening failures to detect falsified or fraudulent information submitted by applicants.
- Frustration over report inaccuracies and misleading credit score types affecting rental chances unfairly.
- Concerns about privacy and security, including unauthorized credit checks despite frozen accounts and social security number risks.
- Requests for refunds due to poor service quality, misinformation, or lost rental opportunities.
- Lack of satisfactory resolution despite some refunds and support, with unresolved underlying service issues.
RentSpree allows you to cancel your PRO membership at any time with no early cancellation fees or lock-ins. However, be aware that you won't receive a refund for the remaining time left in your current billing period after cancellation, meaning you can continue using the service until that period ends but you keep paying for it. There's no tricky fine print or contracts, just standard no refunds for the unused portion after cancellation.
Before canceling your RentSpree subscription or membership, know that once you cancel RentSpree PRO, you will lose access to premium features such as Document Uploading and Auto-Reference Checks. Cancellation can be done anytime directly from your dashboard, and you will not be charged again going forward. However, there are no refunds for the remaining time in your current billing period, so your access remains until the period ends. Additionally, upon subscription termination, you forfeit and relinquish access to all content and services in your account, making it important to save any necessary information before canceling.
- Login credentials for your RentSpree account
- Access to your dashboard after logging in
- Navigation to Subscription or Settings page via the top right drop-down menu
- Action to select "Cancel Pro" for RentSpree PRO subscriptions
- Entered name and email confirmation to complete account deletion (if deleting account)
- Knowledge of billing period (You can use PRO until the end of the free trial or billing period after cancellation, no refunds for unused time)
- Awareness that a credit or debit card was used for any subscription or free trial period
- Contact information for RentSpree Support (support@rentspree.com or (323) 515-7757) in case of continued charges or issues after cancellation
We've actually written a step by step guide on how to get a refund from RentSpree. Check it out!
The Easiest Way to Cancel RentSpree
If you’re frustrated trying to cancel your subscription, membership, or bill from RentSpree—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to RentSpree?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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