Restream is a service that helps you stream your videos live on multiple platforms at the same time, like YouTube or Facebook. They offer different subscription plans, starting from a free option that lets you stream on 2 channels, to paid plans that allow more channels, better video quality, cloud recordings, and extra features like team collaboration. If you're getting billed by them, it's likely for one of these subscription plans or additional extras like team seats. They also provide tools for managing your streams, chatting with viewers, and uploading pre-recorded videos to stream.
Difficulty
12345
678910
Easy
Medium
Very Hard
The cancellation process is straightforward with clear steps directly on the Billing page in user settings. It requires only a few clicks and selecting a reason without complicated procedures or needing to contact support, making it easy for customers.
Estimated Time
On average, it takes
3 minutes
00
00
minutes to cancel a Restream subscription.
How to Cancel Restream: Step by Step
If you purchased through Restream directly:
- Log in to your Restream account.
- Go to the Billing page under your Settings.
- Click on Cancel subscription.
- Select a cancellation reason and provide feedback if desired.
- Click Cancel my subscription at the bottom of the page to confirm your choice.
- Note: You will still have access to paid features until the end of your billing period, and canceling does not remove your account.
Tips & Tricks for Canceling Restream
- Cancel the subscription via the Billing page in your account settings; make sure to select a cancellation reason and confirm the cancellation fully.
- Document the cancellation confirmation screen or email;
- Avoid just downgrading to a free plan without cancelling entirely,
- Contact customer support promptly if you see charges after cancellation;
- Be persistent and escalate;
- Cancel at least a few days before the next billing cycle
- Check your bank statements carefully for recurring charges post-cancellation
Restream Customer Service Info
If you need assistance, here's how you can get in touch with Restream's support team.
Cancel Restream Script
Script
Copy
Hello Restream Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my service due to changing needs and priorities.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Please confirm the cancellation and let me know if there are any final steps I should be aware of.
Thank you for your help!
Best regards,
Frequently Asked Questions
Restream allows you to cancel your paid subscription at any time, and no further payments will be charged after cancellation. You will retain access to paid features until the end of your current billing period, and canceling your subscription does not delete your account or settings. However, discounts previously applied to your plan will no longer be valid after cancellation.
To cancel your Restream subscription, you do need to be logged into your account, which means you will need your password. If you don't remember your password, you can reset it by going to the Restream login page and clicking "Forgot Password." Then, enter your email to receive a password reset email and follow the instructions to create a new password. The direct link to start the password reset process is: https://restream.io/login.
- Added Restream branding on videos that can only be removed by paying for a higher, more expensive tier.
- Poor or unstable connection management, such as starting a new livestream instead of reconnecting to the existing one after connection loss.
- Technical issues and glitches, including audio problems like no audio separation causing all sounds to be recorded in VODs.
- Difficulties with navigation and setup, especially on specific platforms like LinkedIn.
- Expensive pricing relative to the features and service quality.
- Unreliable streaming performance, including lag, sound cuts, server overload, and stream interruptions.
- Limited customization options, such as inability to control chat visibility across multiple platforms.
- Issues with cancellation process, including unresponsive billing and difficulty in terminating accounts.
- Discrepancies in promised features, like fewer usable channels than advertised.
You can typically cancel your Restream subscription at any time through the billing page in your account settings with no lock-ins or early cancellation fees, and your paid features will remain accessible until the end of your billing period. However, be aware there are no refunds for partial months or late cancellations after auto-renewal, and the 7-day money-back guarantee only applies to first-time subscribers who cancel within 7 days of purchase. There are no contracts or gimmicks to prevent cancellation, but discounts will be lost once you cancel and upgrades are non-refundable unless cancelled within the initial 7-day period.
Before cancelling your Restream subscription, it's important to know that you will lose access to the specific features included in your paid plan. For example, if you are on a Standard, Professional, or Business plan, you will lose benefits like increased multistream channels, unlimited or extended cloud recordings, guest channels, higher video quality in Restream Studio, custom graphics, and longer video upload durations. Your streams may also revert to the limitations of the Free plan, such as only being able to multistream to 2 channels and having a watermark on Restream Studio. Additionally, team features, priority support, and other advanced functionalities will no longer be available upon cancellation. Make sure to consider these losses before cancelling your subscription to avoid disruption to your streaming setup.
- Restream account login details (email and password)
- Access to the Billing page in account settings
- Selection of the plan or subscription you wish to cancel
- Confirmation of cancellation via on-screen prompt/button
- Cancellation reason (optional but commonly requested)
- Access to the email associated with your Restream account (if canceling via email)
- Accurate account information to verify you are the owner
- No outstanding invoices or unpaid balances on the account
- Knowledge that access will remain until the current billing period ends
- No identity documents or special verification required (just account email access)
We've actually written a step by step guide on how to get a refund from Restream. Check it out!
The Easiest Way to Cancel Restream
If you’re frustrated trying to cancel your subscription, membership, or bill from Restream—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Restream?
Multistreaming with restream.io
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
