ResumeGenius offers free resume templates that anyone can use without signing up, but some features require a paid subscription. They usually offer a trial which costs about $2.95, and after the trial, the subscription automatically renews at $39.95 per month unless you cancel it. If you cancel within the 14-day trial period, you can get a refund by contacting customer service by phone, email, or live chat. Some people have mentioned issues with getting charged after canceling or not being notified clearly about the charges, so it's important to keep track of your subscription status if you're using the paid service.
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The cancellation process on ResumeGenius is described as very simple by multiple Sitejabber reviews. Users only need to log in, navigate to My Account, then Plan Information, and click Cancel, which indicates a low difficulty.
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minutes to cancel a ResumeGenius subscription.
How to Cancel ResumeGenius: Step by Step
If you purchased through the ResumeGenius website:
- Log in to your Resume Genius account at resumegenius.com.
- Click on the “My Account” link located in the upper right-hand menu.
- Navigate to the Billing or Subscription section.
- Look for the Cancellation Option which may be labeled as “Cancel Subscription” or “Cancel Membership.”
- Follow the instructions to confirm your cancellation.
If you purchased through a third-party service:
- Check the billing source where you made the purchase (e.g., Apple, Google Play).
- Go to the respective subscription management section of that source.
- Find ResumeGenius in your list of subscriptions.
- Select the option to cancel the subscription.
- Follow any additional confirmation prompts if required.
Tips & Tricks for Canceling ResumeGenius
- Call customer service directly at 1-855-447-6077 for the quickest cancellation, but be prepared for representatives to try to talk you out of canceling.
- Use the cancellation link often found in the purchase receipt email from ResumeGenius to initiate cancellation without navigating the confusing website.
- Cancel by emailing support at support@resumegenius.com with clear account details, stating you want to cancel immediately.
- Do not rely on the website's account subscription page—many users report it lacks an actual cancel button or loops back to the main screen.
- Have your account information ready when contacting support to expedite the process.
- Be persistent and firm in your language; representatives may attempt to dissuade cancellation.
- Consider stopping auto-payments at your bank if cancellation via support is not confirmed, but be aware this might not automatically stop your subscription.
- Timing your cancellation before the trial period ends can help avoid unexpected charges.
- Keep records of all communications with support as proof in case of disputes or further charges.
ResumeGenius Customer Service Info
If you need assistance, here's how you can get in touch with ResumeGenius's support team.
Cancel ResumeGenius Script
Script
Copy
Dear Resume Genius Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. I have decided to pursue other options at this time. Please confirm the cancellation and let me know if there are any further steps I need to take. Thank you for your assistance.
Best regards,
Frequently Asked Questions
ResumeGenius allows users to cancel their subscription by logging into their account and navigating to My Account > Plan Information > Cancel. They offer a full refund for customers who cancel within the 14-day trial subscription period, but refunds require contacting customer service before the trial ends via phone, email, or live chat. Customers outside the trial period often report difficulty getting refunds and stopping unexpected charges, so timely communication with support is crucial.
To cancel your ResumeGenius subscription, you generally need to access your account, which requires your password. If you don't remember your password, you can reset it at this link: https://resumegenius.com/dashboard/app/account/forgot-password. ResumeGenius also offers phone and live chat support if you have difficulty accessing your account or need assistance with cancellation without the password. So, while password access is standard for cancellation, customer service is available to help if you're locked out.
- Unexpected charges after trial periods, e.g., paying a small fee initially then being charged much higher amounts without clear notice.
- Unclear subscription pricing, such as an initial low cost followed by a much higher monthly fee that was not explicitly communicated.
- Difficulty in cancellation process or not receiving confirmation emails after requesting cancellation.
- Continual charges despite attempts to cancel or ending the trial period.
- Deceptive billing practices leading to accusations of scams and disputes over unauthorized charges.
- Enrollment in ongoing subscriptions when users intended only one-time use.
- Charges made without explicit permission or clear understanding of terms.
- Missing the refund window since refunds are only available within a 14-day trial period.
- Forgetting to cancel after an affordable trial period, resulting in unexpected continued charges.
- Frustration with automated recurring payments and difficulties stopping them.
ResumeGenius uses a low initial trial cost of $1.95 to hook users, but then charges a monthly fee of $39.95 if the subscription is not canceled within the 14-day trial period. Users must actively cancel through their account portal within this trial window to avoid automatic full-price billing, and refunds are only guaranteed if requested before the trial ends. Many users report difficulties with cancellation confirmation, lack of cancellation emails, ongoing charges despite cancellation attempts, and poor customer service response, which are key landmines to be aware of.
Before cancelling your ResumeGenius subscription, note that you will lose access to the resume-building tools and any downloadable resume content. The subscription has a 14-day trial period, during which you can cancel and get a full refund. However, if you do not cancel before the end of the trial, recurring charges will apply, and cancelling after that point means you will forfeit any convenience of a free service. It's also important to remember that cancellation sometimes requires contacting their customer service, which can be less straightforward.
- Email address associated with the ResumeGenius account
- Username or full name on the account
- Login credentials (email + password) if cancelling online
- Access to "My Account" and "Plan Information" sections after logging in
- Subscription details (plan type, recent billing dates, or subscription ID if available)
- Recent billing information (amounts, payment method, last four digits of card) if disputing charges or seeking a refund
- Explicit cancellation request via online form, email (support@resumegenius.com), or phone ((866) 215-9048)
- Request for cancellation confirmation email for your records
We've actually written a step by step guide on how to get a refund from ResumeGenius. Check it out!
The Easiest Way to Cancel ResumeGenius
If you’re frustrated trying to cancel your subscription, membership, or bill from ResumeGenius—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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