RH (restoration hardware) is a luxury home furnishings company that offers furniture, lighting, textiles, decor, and outdoor products. One of their main services for consumers is the RH Members Program, which is a subscription membership costing $200 per year. Members get benefits like 30% off full-priced items and 25-30% off sale merchandise when shopping on RH.com, but the membership does not cover shipping charges. If you see a charge from RH, it’s likely for this annual membership subscription or purchases made on their site using your membership discounts.
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The cancellation process for RH membership is straightforward as users can either adjust their settings in 'My Account' or call a dedicated phone number. The presence of clear instructions and multiple methods to cancel lowers the difficulty level for consumers.
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minutes to cancel a RH subscription.
How to Cancel RH: Step by Step
If you purchased through RH.com:
- Log into your RH account on the website.
- Navigate to the "My Account" section.
- Select "Membership" settings.
- Choose the option to cancel your membership.
- Confirm the cancellation when prompted.
- If you prefer to cancel via phone, call 888.889.4739 and follow the instructions provided by the customer service representative.
Tips & Tricks for Canceling RH
- Prepare your account info and subscription details beforehand to avoid giving the company an excuse to delay the cancellation.
- Contact customer service during weekdays, preferably in the morning to avoid wait times and increase the likelihood of getting a prompt response.
- Be firm but polite, and repeatedly state "I want to cancel my subscription" without giving reasons or engaging in retention attempts.
- Ignore upsells or offers to keep your subscription and redirect every interaction back to your cancellation request.
- Use direct messaging or email if phone calls lead to long hold times or pushy agents.
- Escalate your request to supervisors or higher levels if initial representatives are unhelpful or evasive.
- Keep records of all communications, including dates, times, and names of representatives. This documentation supports any disputes or credit card chargebacks.
- Allow at least 24 hours before the next billing cycle to ensure cancellation is processed.
- Check your payment method statements regularly after cancellation to confirm no further charges.
- Post cancellation, consider leaving a brief factual review on forums to help others.
RH Customer Service Info
If you need assistance, here's how you can get in touch with RH's support team.
Cancel RH Script
Script
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Dear RH Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to recent changes in my financial situation that require me to cut back on expenses. I have truly appreciated your services, but at this time, I can no longer continue my membership.
Please confirm the cancellation of my subscription and any further steps required on my part. Thank you for your understanding and assistance in this matter.
Warm regards,
Frequently Asked Questions
RH's membership fee is $200 USD per year for U.S. residents and $225 CAD per year for Canadian residents, non-refundable. Membership automatically renews annually unless canceled by adjusting settings in "My Account" or by calling 888.889.4739. Cancellations take effect at the end of the current term, and renewal reminders can be received via email if opted-in. For Quebec residents, memberships do not auto-renew and must be re-enrolled manually.
To cancel your RH (rh.com) subscription, you typically need to log in to your RH account, which would require your password. However, you can also cancel your membership by calling their customer service at 800.762.1005, where phone support might assist without needing your password. If you need to reset your password to access your account, you can do so here: https://rh.com/account-password-reset. So, while phone support is available, having access to your password or resetting it may be the most straightforward way to cancel your subscription.
- High annual membership fee making the cost hard to justify.
- Lack of perceived value from the membership benefits and discounts.
- Change in personal financial situation leading to cutting non-essential expenses.
- Satisfaction with the quality or selection of products not meeting expectations.
- Breaching membership terms or suspected misuse prompting cancellation.
- No longer shopping at RH or using RH services frequently.
- Difficulty with membership management such as complications in adjusting settings or cancellations.
- Desire to avoid automatic renewal upon the one-year subscription ending.
- Lack of flexible subscription options to customize membership according to needs.
RH membership has a non-refundable annual fee and auto-renews each year unless you notify them before the renewal charge to cancel. You can't get a refund if you cancel after the fee is charged; the membership will continue until the end of the paid term, so you are locked in for at least a year once you subscribe. Watch out for the auto-renewal and make sure to cancel before the renewal date to avoid another charge.
Before cancelling your RH membership, it's important to know that all sales of the Members Program are final and membership fees are generally non-refundable. Your membership will remain active until the end of the current term but will not renew once cancelled. If you're in the U.S. or Canada, the membership automatically renews annually unless you cancel before the renewal date. You will lose access to any exclusive member benefits tied to the program once your membership expires. To cancel, you can adjust settings in your RH account or call their customer service. Additionally, you can opt-in to receive renewal reminders via email with cancellation instructions to prevent future charges.
- Account login/password to access your RH account online
- Full name used on the membership or subscription
- Email address registered with RH
- Phone number associated with the account
- Mailing address on file
- Membership or subscription number (if applicable)
- Access to the "My Account" dashboard at rh.com
- Customer service phone number (888.889.4739) for phone cancellations
- Knowledge of auto-renewal status and any renewal notifications received
- Understanding of refund policy (memberships fees are non-refundable)
We've actually written a step by step guide on how to get a refund from RH. Check it out!
The Easiest Way to Cancel RH
If you’re frustrated trying to cancel your subscription, membership, or bill from RH—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to RH?
RH, RH COM, RESTORATION HARDWARE, RESTORATION, RH.COM, RH PURCHASE, RH PAYMENT, RH CREDIT, RH CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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