Ro is a company that offers telehealth services for different health needs like ED, hair loss, skincare, fertility, and weight loss. They provide prescription medications and personalized care, often through subscription programs where you get treatments and coaching delivered regularly. You might see charges from Ro because you signed up for one of these programs, which get billed automatically based on the plan you chose. They make it easy to cancel anytime if you decide you no longer want the service.
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The cancellation process for Ro.co is relatively straightforward since users can easily log into their account and cancel the subscription directly from the program details page. Additionally, there is an option to cancel via email, which provides a simple alternative, making the process easy but requiring the user to navigate their account or communicate via email, rather than immediate one-click cancellation.
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minutes to cancel a Ro subscription.
How to Cancel Ro: Step by Step
If you purchased through ro.co:
- Log into your account on ro.co.
- On your home screen, press the "delay" button if applicable.
- To cancel, click on the plan you want to update.
- Select "change plan".
- Press "turn off auto renew" to cancel your subscription.
- If you prefer to cancel via email, send a cancellation request to care@ro.co.
- If your order is currently processing, visit the Contact Us page to cancel as soon as possible.
- If your order has already shipped, contact the Care Team for assistance with errors in filling your prescription.
Tips & Tricks for Canceling Ro
- Look for the 'Cancel Subscription' button under the Ro Body Program section on your account page; it may appear intermittently or after multiple refreshes, so keep trying.
- If no cancel button is visible, message or email the Ro care team promptly as they typically respond quickly to cancellation requests.
- Use polite but firm language
- Escalate by repeatedly following up via email or message
- Attempt to call, but expect voicemail
- Timing matters: Try canceling shortly before your next billing cycle to avoid extra charges.
- Consider stating you want confirmation of cancellation in writing
- Some users reported delays or issues due to insurance or prescription requirements,
- Be persistent and patient:
Ro Customer Service Info
If you need assistance, here's how you can get in touch with Ro's support team.
Cancel Ro Script
Script
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Hello Ro team,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to recent changes in my financial situation that require me to re-evaluate my monthly expenses. I appreciate the services you provide and the quality of care, but I believe this is the best decision for me at this time.
Please confirm the cancellation and let me know if there is anything else you require from my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Ro's subscription cancellation policy for the Ro Body Membership allows cancellation at any time by logging into your account or emailing care@ro.co, but cancellations must be done at least 48 hours before the next renewal to avoid further charges. Membership fees are non-refundable once paid, but you retain access to services until the end of the paid billing cycle after cancellation. Refunds and cancellations are processed within 5 business days or longer and specific refund policies apply for certain medications.
To cancel your subscription with Ro (ro.co), you need to log into your account, which requires your password. You can cancel the subscription by navigating to the 'Plan' section in your account and selecting 'Cancel Plan'. If you do not remember your password, you can reset it by using the 'Forgot Password?' link on the login page at my.ro.co. This process will send you an email to reset your password.
- Unexpected or unauthorized billing charges causing frustration and leading to cancellation.
- Late, missed, or delayed deliveries resulting in lack of trust and cancellation intention.
- Difficulty contacting customer support including no phone support and delayed or no responses.
- Misleading or unclear information about medication availability, subscription status, or billing transparency.
- Cancellation by Ro without clear reason upsetting customers who want to resume their memberships.
- High or unexpected costs without clear explanation leading to dissatisfaction.
- Delays in prescription processing causing inconvenience and cancellation decisions.
- No refunds on prescription products as all sales are final, which may prompt cancellations to avoid waste.
Ro.co lets you cancel your subscription at any time before the cancellation cutoff date, typically requiring you to cancel at least 48 hours before your next renewal to avoid further charges. However, your membership fee is non-refundable once paid, and there are no early cancellation fees, but you must be mindful of the 48-hour advance cancellation rule to prevent unwanted renewals. Additionally, Ro may cancel your membership or discontinue the program at any time with reasonable notice, so be aware of this potential landmine.
Before cancelling a subscription, membership, or bill with Ro (ro.co), know that cancellation can be done easily through your account or by contacting their support email. Once cancelled, you will lose access to the specific program or membership benefits immediately after the current billing cycle ends. Importantly, Ro does not issue refunds for prescription products once sold, so all sales are final, making it crucial to cancel before the next billing date to avoid unwanted charges. Make sure to cancel at least 48 hours before your next billing to prevent further charges and keep in mind that if you rely on any ongoing treatments, cancelling could interrupt your access to medication or services.
- Account login credentials (username/email and password to access my.ro.co)
- Email address associated with the Ro account
- Access to the Ro Body Program Plan page on the account dashboard
- Knowledge of the next renewal date to ensure cancellation occurs at least 48 hours beforehand
- Ability to send an email to Ro support (care@ro.co) if unable to cancel through the website
- Up-to-date personal information on the account (to match records if identity verification is needed)
We've actually written a step by step guide on how to get a refund from Ro. Check it out!
The Easiest Way to Cancel Ro
If you’re frustrated trying to cancel your subscription, membership, or bill from Ro—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to Ro?
Ro, Ro Co, Ro Health, Roman, Roman Health, Ro Membership, Ro Subscription
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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