Rocketlaw.com (operating as Rocket Lawyer) offers legal services primarily through membership subscriptions. Members get benefits like unlimited legal document creation, e-signatures, and the ability to ask legal or tax questions online. They offer two main subscription plans: an annual membership for $239.88 or monthly billing at $39.99. Members might be billed these amounts for access to their services and can cancel or downgrade anytime, with benefits lasting until the renewal date.
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The cancellation process on RocketLaw.com is fairly straightforward and entirely online via account settings, allowing users to downgrade or fully cancel their membership. There is a clear step-by-step guide, confirmation page, and email confirmation, making it easy for users to understand and complete without needing extensive support.
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On average, it takes
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minutes to cancel a Rocketlaw.com subscription.
How to Cancel Rocketlaw.com: Step by Step
If you purchased through Rocketlaw.com:
- Log in to your Rocket Lawyer account.
- Click on your name in the upper right corner.
- Select Member settings.
- Click on Manage membership.
- You can choose to:
- Downgrade to a free membership: Select this option to lose all premium benefits and keep access to created documents, but no new ones.
- Change plan: Select a different paid membership if desired.
- Look for a confirmation message on the screen and an email confirming your changes.
- If you need assistance, you can chat on their website or call (877) 881-0947 Monday to Friday from 6 am-6 pm PT.
Tips & Tricks for Canceling Rocketlaw.com
- Be direct and firm: Clearly state "I want to cancel my subscription" without giving reasons or negotiating to avoid longer retention attempts.
- Document everything: Use email or chat for cancellation requests to have a written record in case of disputes.
- Use escalation paths: If initial support refuses or delays cancels, ask to speak with a supervisor or escalate to higher management.
- Call during off-peak hours: Contact customer service early or late in the day to avoid long wait times and get more attention.
- Leverage trial period timing: Cancel during the free trial or just before auto-renewal to avoid charges.
- Follow up persistently: If cancellation is not confirmed, follow up multiple times until you receive confirmation.
- Use formal cancellation letters: Send a formal cancellation notice or letter via email or postal mail to make your intent clear and official.
- Block future charges: If all else fails, contact your bank or credit card company to block or dispute future charges from the company.
- Be polite but assertive: Maintain a calm tone but be assertive to not be talked into keeping the subscription.
- Search for hidden cancellation links: Sometimes cancellation options are buried in account settings or apps; check thoroughly.
Rocketlaw.com Customer Service Info
If you need assistance, here's how you can get in touch with Rocketlaw.com's support team.
Cancel Rocketlaw.com Script
Script
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Dear Rocket Lawyer Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription with Rocket Lawyer. Due to changing needs, I find that I am unable to utilize the service as I had anticipated.
I appreciate the service provided thus far and would like to ensure that my account is cancelled effective immediately. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Frequently Asked Questions
Rocketlaw.com allows members to cancel or downgrade their membership at any time by logging into their account, going to 'Member settings,' and selecting 'Manage membership' to switch plans or downgrade to a free membership. If canceled during a free trial, the trial ends immediately, and any created documents remain accessible but no new ones can be made. Add-ons may require separate cancellation, and confirmation of changes is sent by email.
To cancel your subscription on RocketLawyer.com, you need to log in to your account, which requires your password. From there, you can go to "Member Settings" and manage your membership to downgrade or cancel it. If you have forgotten your password, you can reset it here: https://www.rocketlawyer.com/password/reset. Alternatively, you can contact support via email or phone at (877) 881-0947 for help, but password access is generally necessary for self-service cancellation.
- Automatic upgrades from free membership to expensive plans without user consent.
- Continued billing after cancellation requests.
- Lack of receipt or notification for recurring charges.
- Confusion about free trials converting into recurring paid subscriptions.
- Charges for memberships or services not used by the consumer.
- Customers feeling cheated or manipulated due to unclear billing practices.
- Refusal or delay to issue refunds despite no service usage.
- Difficulty contacting customer service or getting satisfactory responses.
- Being charged for months after cancellation of service.
- Multiple installment charges that customers dispute.
- Customers unaware of subscription conversions post trial period.
- Tired of paying for subscriptions they no longer use.
- Wanting to try different services or products.
Rocketlawyer allows you to cancel or downgrade your membership at any time, including during the free trial period, which will end immediately upon cancellation. However, if you have add-ons, these may require separate cancellation. There are no explicit contracts, lock-ins, or early cancellation fees mentioned, but subscriptions automatically renew unless canceled beforehand, so be mindful to cancel before renewal to avoid being charged again. Confirmation of cancellation is provided immediately on the website and by email. This means the main pain point is ensuring you cancel before the next billing cycle and of any add-ons you may have separately.
Before cancelling your RocketLaw subscription or membership, know that when you downgrade to a free membership, you lose all the paid benefits, including the ability to create new documents or get new legal question answers, although your existing documents and answers will still be accessible. If you cancel during a free trial, the trial ends immediately, and you won't be charged thereafter. Also, if you have any add-on services, they may need to be cancelled separately. It is important to follow the cancellation steps in your account settings and watch for a confirmation message and email to ensure the cancellation is complete.
- Rocket Lawyer account email address
- Account username or login information
- Full name on the account (First and Last Name)
- Street address and house number (as registered on the account)
- Postal code and city
- Phone number (if relevant or requested)
- Plan or subscription type (monthly or annual)
- Reason for cancellation (may be required during online cancellation or recommended for email cancellation)
- Preferred date for cancellation (immediately or at end of billing period)
- Request for written confirmation of cancellation
- Request to delete all personal data (optional, for GDPR compliance)
We've actually written a step by step guide on how to get a refund from Rocketlaw.com. Check it out!
The Easiest Way to Cancel Rocketlaw.com
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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