RocketReach is a service that helps you find verified contact info like phone numbers and emails. They offer monthly subscription plans where you get a set number of lookups each month, and you're billed automatically on your renewal date unless you cancel. You can cancel anytime without a contract, and any unused credits expire 12 months after they're issued. If you switch plans, unused credits can carry over if the new plan is compatible.
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Cancelling a RocketReach subscription is relatively straightforward with self-serve options accessible via the Account Settings and requires following clear on-screen prompts. However, the need for both a confirmation screen and email to complete the cancellation, along with manual cancellation for enterprise accounts, adds minor complexity making it slightly more than very easy but not difficult.
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How to Cancel RocketReach: Step by Step
If you purchased through RocketReach directly:
- Log into your RocketReach account.
- Click on your initials or profile picture in the upper right corner.
- Select Account Settings.
- Navigate to Usage & Billing.
- Look for Manage Subscription and click the Cancel Subscription button.
- Follow the on-screen prompts to confirm your cancellation request.
- Ensure you receive both a confirmation screen and a confirmation email to complete the cancellation process.
If you purchased through your Enterprise account:
- Contact your RocketReach Account Manager directly for cancellation.
- Alternatively, email sales@rocketreach.co for assistance.
If you purchased through a Free account:
- No cancellation is necessary for Free accounts.
- If you wish, you may deactivate your account from your Other Settings.
Tips & Tricks for Canceling RocketReach
- Suppress frustration and stay calm: Keep communication polite but firm for better support response.
- Cancel before auto-renewal period: Timing is crucial to avoid unwanted charges; monitor billing cycle closely.
- Use multiple channels: Email customer support, submit tickets, and try calling sales reps to escalate cancellation requests.
- Be explicit and clear: State clearly you want to cancel immediately and any auto-renewal to be stopped.
- Document everything: Save emails, chat logs, and call records as evidence in case of disputes.
- Dispute charges: If charged after cancellation, contact your bank or credit card company to dispute unauthorized charges.
- Request confirmation: Always ask for written confirmation of cancellation to avoid confusion.
- Avoid phone cancellations alone: Some users report phone calls can trigger reactivation or extra charges; follow-up in writing.
- Cancel associated payment methods: As a last resort, blocking or cancelling your payment method can stop further unauthorized charges.
- Watch out for hidden contract terms: Check for verbal or fine print agreements extending subscription length beyond expectations.
- Use public pressure: Posting on forums or review sites about cancellation difficulties sometimes prompts quicker resolution.
- Check account settings carefully: Look for hidden or hard to find cancellation buttons or subscription management options.
- Immediately check account after cancellation: Make sure tokens or access are revoked and no further billing is pending.
RocketReach Customer Service Info
If you need assistance, here's how you can get in touch with RocketReach's support team.
Cancel RocketReach Script
Script
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Dear RocketReach Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. After careful consideration, I have decided to discontinue my membership, as I am currently reevaluating my budget and priorities.
I appreciate the services you have provided and hope to explore them again in the future. Please confirm the cancellation of my subscription at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
RocketReach allows you to cancel your subscription anytime through your account settings, with cancellation taking effect at the end of your current billing cycle. You will retain access to all paid features until the billing period ends, but any unused credits expire and are non-refundable. Payments are non-refundable once the subscription has started, and after cancellation, your account reverts to a free plan with limited features. Enterprise accounts require manual cancellation via RocketReach support.
To cancel your RocketReach subscription, you need to log into your account and navigate to Account Settings > Usage & Billing > Manage Subscription to cancel. This indicates you will need your password to access your account for cancellation. If you don't remember your password, you can reset it by clicking the 'Forgot Password?' link on the RocketReach login page or directly via this URL: https://rocketreach.co/request_password_reset. After cancellation, you should receive a confirmation screen and an email confirming the cancellation.
- Auto Renewal without Notice: Customers did not receive any notification before their subscription auto-renewed, causing unexpected charges.
- Misleading Plan Details: Plans were believed to offer unlimited contact lookups, but actually had limited credits hidden in fine print.
- Contract Confusion: Customers thought they had shorter commitments; some verbal agreements turned out to be longer contracts, e.g., 3 years instead of 1 year.
- Refusal to Cancel/Refund: Customers reported charges continuing despite cancellation requests and being denied refunds even after canceling well in advance.
- Terrible Customer Service: Reports of unhelpful, inflexible support and difficulty getting assistance or refund approvals.
- Data Privacy Concerns: Complaints about user data being taken without permission and ignoring requests to remove it without extensive proof.
- Perceived Scam-Like Behavior: Customers felt misled by advertising and poor value for money, contributing to dissatisfaction and cancellations.
RocketReach allows you to cancel your subscription at any time to prevent automatic renewal, but you cannot terminate the access before the current subscription term expires. Importantly, all payments are non-refundable and you must cancel before the next billing cycle to avoid being charged again. So, be aware that there are no refunds or early termination benefits—once paid, the subscription fees are locked in for that term.
Before cancelling your RocketReach subscription, know that once your current billing cycle ends, you will lose access to all paid features such as 'My Contacts,' 'My Companies,' Autopilot, Messages, integrations, and API access. You retain access to these premium features only until the end of your current billing cycle. After cancellation, any remaining credits expire and are not refunded or restored if you resubscribe. Although your saved contacts, companies, and message history remain stored, they will be locked and inaccessible until you resubscribe. You can still use free search tools with limited functionality and view your previous search history and billing information, but features like bulk lookups, exports, and API usage will be disabled.
- RocketReach account login credentials (for self-serve cancellation)
- Registered email address associated with your RocketReach account
- Access to Account Settings > Usage & Billing > Manage Subscription within your RocketReach account
- Confirmation of cancellation by email (sent to your registered email address)
- For Enterprise accounts: Contact information for your RocketReach Account Manager or the ability to email sales@rocketreach.co
- Identity verification details, if requested by support when emailing for cancellation
We've actually written a step by step guide on how to get a refund from RocketReach. Check it out!
The Easiest Way to Cancel RocketReach
If you’re frustrated trying to cancel your subscription, membership, or bill from RocketReach—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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