Rolling Stone offers subscriptions that give you access to their content in a few ways. You can get a digital subscription for unlimited access to all RollingStone.com stories on any device, or you can get the print magazine delivered to your home. They also have a combined print+digital subscription where you get both the magazine and digital access. You will be billed monthly or annually depending on your subscription, and you can manage your subscription or billing by contacting their customer service or through their website.
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The cancellation process for a Rolling Stone subscription is moderately difficult because it requires contacting customer service by email or phone, which can result in delays and a multi-day response time. While there is an online option to cancel via rollingstone.com/customerservice, it is less streamlined and slower compared to the signup process, making it harder for the consumer to quickly cancel their subscription.
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On average, it takes
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minutes to cancel a Rolling Stone subscription.
How to Cancel Rolling Stone: Step by Step
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Navigate to your name at the top of the screen.
- Select 'Subscriptions'.
- Find the Rolling Stone subscription.
- Cancel the subscription.
- If you cannot find the subscription, check for other Apple IDs you may have. Sign in to each to locate it.
- If you still have trouble, contact Apple Support at 800–692–7753.
If you purchased through the Rolling Stone website:
- Visit the Rolling Stone Customer Service page.
- E-mail customerservice@rollingstone.com for cancellation requests.
- Alternatively, call the customer service at 212-832-4752.
If you purchased a print subscription:
- Go to Manage Print Account.
- Follow the steps provided on the page to cancel your print subscription.
Tips & Tricks for Canceling Rolling Stone
- Be persistent: Attempt cancellation repeatedly over days or weeks if initially unsuccessful, as persistence can wear down resistance.
- Time your cancellation request close to renewal or billing dates to avoid immediate re-billing or delays.
- Use clear, firm language: State that you want to cancel immediately and that you do not wish to be contacted with offers or retention pitches.
- Request confirmation in writing: Ask for email confirmation of cancellation to have proof.
- Escalate if needed: If first-level customer service is unhelpful, request to speak to a supervisor or a higher authority within the company.
- Avoid emotional language: Keep communication professional and to the point to avoid manipulation.
- Use chat or email rather than phone if possible: Allows a written record of all communications.
- Be aware of billing cycles: Cancel just before a new billing cycle to reduce chances of a new charge.
- Consider submitting cancellation requests via multiple channels: Website portal, email, and phone to increase chances of success.
- Some users find success in temporarily changing payment method details: e.g., using a virtual card to block charges if cancellations are not honored.
Rolling Stone Customer Service Info
If you need assistance, here's how you can get in touch with Rolling Stone's support team.
Cancel Rolling Stone Script
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Dear Rolling Stone Customer Service,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to personal financial considerations, I can no longer continue with the membership at this time.
I appreciate the quality content your magazine provides, and I have enjoyed it immensely. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
Rolling Stone subscriptions automatically renew annually at the current rate until canceled. You can cancel anytime by emailing customerservice@rollingstone.com, calling 212-832-4752, or contacting their online Customer Service center. Upon cancellation, you receive a full refund for any unserved portion of your current subscription term.
To cancel a Rolling Stone subscription, you generally need to have access to your account, which means you will need your password to log in. If you purchased through Apple, you need to manage subscriptions via your Apple ID, which requires your Apple ID password. If you don't remember your Rolling Stone password, you can reset it at this URL: https://council.rollingstone.com/app/login/forgot-password. If you're unable to cancel online, customer service via phone is also an option, but having your login credentials usually helps streamline the process.
- Digital Shift: Prefer accessing content online for free
- Cost Cutting: Reducing recurring subscription expenses
- Content Changes: Less interested in current editorial direction
- Moving Homes: No longer want physical magazines delivered
- Gift Subscription Ending: Received as present and time expired
Be aware that while Rolling Stone states you can cancel your subscription anytime by visiting their customer service page and selecting "CANCEL," the process may not be straightforward as signing up. Reports indicate delays in email cancellation responses and a requirement to call or email under "Automatic Renewal Terms," which can cause frustration and lag before cancellation is confirmed. There are no explicit contracts or early-cancellation fees, but the cancellation process may feel like a gimmick because it is not yet as streamlined or immediate as it should be, although the FTC "click to cancel" rule is pushing for easier cancellations.
Before cancelling your Rolling Stone subscription, membership, or bill, keep in mind that cancellation is possible anytime through rollingstone.com/customerservice by selecting "CANCEL." However, the cancellation process may not be as streamlined as signing up and can take over a week for confirmation. If you are a lifetime print subscriber, note that print delivery ended with the June 2024 issue, and future access is limited to a digital replica version that includes an archive of the last five years only. Cancelling means losing physical copies, which many subscribers value as collectibles or archives, and upgrading back to print costs extra. Also, be mindful that changes like these reflect broader shifts in the publishing industry, and reviewing the cancellation policies before subscribing can help avoid unwanted charges or confusion later.
We've actually written a step by step guide on how to get a refund from Rolling Stone. Check it out!
The Easiest Way to Cancel Rolling Stone
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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