Rooftop Cinema Club offers an outdoor movie experience on rooftops, where you can enjoy films with city views, comfy seats, and great snacks. You can pick your own seat when you book tickets online, and they accept different payment methods like credit and debit cards. They also offer subscription options, where you sign up and get billed regularly for ongoing access to their events. So, if you see charges from them, it’s likely because you signed up for a membership or bought tickets to enjoy movies in this unique setting.
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Users can cancel their subscription easily by texting 'STOP' or contacting the company, which is a simple and quick process.
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minutes to cancel a Rooftop Cinema Club subscription.
How to Cancel Rooftop Cinema Club: Step by Step
If you purchased through Rooftop Cinema Club:
- Log in to your Rooftop Cinema Club account.
- Visit the membership settings section on your account dashboard.
- Locate the option to cancel your membership.
- Click the cancel option and follow any prompts to confirm cancellation.
- Check your email for a confirmation of cancellation, which ensures your membership benefits remain until the end of the term.
Tips & Tricks for Canceling Rooftop Cinema Club
- Email directly to the support team at meatsack@thecinematherapy.com as this is the fastest and most effective route to get your cancellation processed.
- Request confirmation of cancellation in your email to ensure they acknowledge and process your request.
- Be persistent and follow-up if you do not receive a confirmation or if the cancellation does not reflect promptly.
- Ignore any 'pause membership' options if you want a full cancellation, as these may only delay the inevitable billing.
- Send your cancellation email during business hours to increase chances of a timely response.
- Avoid calling or using website forms as the company does not provide direct cancellation links online.
- Keep your language clear and concise stating you wish to cancel immediately and want confirmation.
Rooftop Cinema Club Customer Service Info
If you need assistance, here's how you can get in touch with Rooftop Cinema Club's support team.
Cancel Rooftop Cinema Club Script
Script
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Dear Rooftop Cinema Club Team,
I hope this message finds you well. I would like to request the cancellation of my subscription. Due to recent changes in my schedule, I find that I am unable to take full advantage of my membership at this time.
I appreciate the experiences I've had with your service and hope to return in the future when my circumstances allow. Please confirm the cancellation at your earliest convenience.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Rooftop Cinema Club allows members to terminate their account by emailing info@rooftopcinemaclub.com. Tickets are generally final sale with no refunds, but if the event is canceled by Rooftop Cinema Club for non-weather reasons, a full refund or transfer credit is offered. Tickets can be transferred or converted to transfer credits before the event starts.
To cancel your Rooftop Cinema Club subscription, you do not explicitly need your password. You can unsubscribe at any time by texting 'STOP' or by contacting Rooftop Cinema Club directly, which suggests that password authentication may not be required for cancellation. However, if you want to manage your account online, including cancellation, you will need your password. If you've forgotten your password, you can reset it here: https://contact.rooftopcinemaclub.com/hc/en-us/articles/360014346377-Reset-Your-Password
- Event cancellations initiated by Rooftop Cinema Club leading to demand for refunds or transfer credits.
- Weather-related cancellations where customers request refunds if they purchased Weather Protection.
- Change in plans where customers want to cancel due to personal scheduling conflicts or unforeseen circumstances.
- Disappointment with the quality or condition of the movie screen or venue (reported in reviews), prompting customers to cancel or request refunds.
- Unavailability of desired screenings or ticket downgrades where refunds are sought but policies may restrict them.
- Negative experiences with food and beverage options potentially leading to membership or ticket cancellations.
- Frustration with no refunds policy where customers want refunds despite policy stating ticket purchases are final.
- Technical or operational issues on-site causing event cancellations leading to refund requests.
Rooftop Cinema Club allows you to terminate your account by emailing them at info@rooftopcinemaclub.com, so you can typically cancel your membership or subscription at any time. There do not appear to be any contracts, lock-ins, early cancellation fees, or tricky gimmicks preventing you from canceling immediately. However, if you took a promotional 12-month HBO subscription, you must cancel before the end of that period to avoid further charges, which is a key detail to watch out for.
Before cancelling your subscription or membership with Rooftop Cinema Club, note that ticket purchases are final and generally non-refundable. If an event is cancelled by Rooftop Cinema Club, you may receive a transfer credit for future use or a refund if you purchased weather protection and the cancellation was due to weather. Upon cancellation of your membership, you will lose access to member-exclusive features such as priority booking and any discounted ticket prices. Be sure to check if any credits or unused tickets remain before cancelling, as they might not be recoverable afterward.
- Account email address used for the subscription or membership
- Order or subscription reference number, if applicable
- Full name associated with the booking or membership
- Phone number (if registered or required for customer service verification)
- Access to the email account to use the "unsubscribe" link in Rooftop Cinema Club communications
- Ability to text "STOP" if subscribed to text alerts from Rooftop Cinema Club
- Details of the payment method or billing information for verification (if required by customer service)
- Contacting customer service through the "Contact Us" section for any subscription or billing cancellations not covered by self-service
We've actually written a step by step guide on how to get a refund from Rooftop Cinema Club. Check it out!
The Easiest Way to Cancel Rooftop Cinema Club
If you’re frustrated trying to cancel your subscription, membership, or bill from Rooftop Cinema Club—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Rooftop Cinema Club?
ROOFTOP CINEMA CLUB, ROOFTOP CINEMACLUB.COM, ROOFTOP CINEMA CLUB UK, ROOFTOP CINEMA CLUB TICKET, ROOFTOP CINEMA CLUB EVENT
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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