Rover.com helps you find trusted pet sitters and dog walkers for services like dog walking, day care, and drop-in visits. You can set up recurring bookings to have care happen automatically every week on the same days, and you're billed every Monday for that upcoming week's services. Sitters get paid when they submit a Rover Card confirming they provided the care. If extra or one-time services happen, sitters can bill separately by sending additional Rover Cards. You can cancel recurring bookings anytime with flexible refund policies if the service hasn't been provided yet.
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The cancellation process on Rover.com is straightforward and can be done either via their app or website by locating the booking, selecting to cancel it, and confirming with a reason. The steps are clear, user-friendly, and do not require complicated procedures such as contacting support directly unless deleting the whole account is desired, which is not the same as subscription cancellation.
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How to Cancel Rover.com: Step by Step
If you purchased through Rover:
- Log into your account on Rover.com.
- Click on your profile icon in the upper right corner.
- Select Settings from the dropdown menu.
- In the Settings menu, click on Account Settings.
- Scroll down and click on Deactivate Account.
- Complete the optional survey, and then click on Deactivate my account to finalize your changes.
If you purchased through the Protection Plan:
- Email Rover Support at support@rover.com
- Alternatively, visit the Rover Help Center at https://support.rover.com/ to get help via chat or find the phone number for support.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Tap on Subscriptions.
- Find the Rover subscription and tap on it.
- Tap Cancel Subscription and confirm.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the menu icon (three lines) in the top left corner.
- Select Subscriptions.
- Find the Rover subscription and tap on it.
- Tap Cancel Subscription and follow the prompts to confirm.
Tips & Tricks for Canceling Rover.com
- Contact Rover Support directly and insist on cancelling from your account to ensure control over the process.
- Set your profile to "Away" status first if you are a sitter before calling or messaging Rover to shut down the membership for clean cancellation.
- Clearly communicate specific safety concerns or emergencies if applicable, emphasizing the personal impact to justify cancellation (e.g., personal safety, pet behavior issues).
- Use clear, firm language stating your intention to cancel and the reasons, avoiding ambiguous wording that could delay cancellation.
- Consider timing your cancellation to more than 5 days ahead where possible to avoid penalty or dispute, but if urgent, escalate promptly with Rover Support.
- Document all communications with Rover and involved parties for evidence if disputes arise.
- Express frustration or dissatisfaction politely but assertively if needed to push escalation within Rover customer service.
- Do not rely on others to cancel for you; take charge by cancelling directly through your account with Rover Support involvement.
- Be prepared for some resistance especially if canceling close to booking dates; maintain patience and firm resolve.
Rover.com Customer Service Info
If you need assistance, here's how you can get in touch with Rover.com's support team.
Cancel Rover.com Script
Script
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Hello Rover team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to unexpected personal circumstances, I am unable to continue with the service at this time.
I appreciate the services provided and would like to ensure that my subscription is canceled to avoid any further charges. Please confirm the cancellation at your earliest convenience.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Rover.com does not charge a membership fee for pet owners, so they do not need to cancel a membership. Sitters wishing to cancel must set their profile to "Away" and then contact Rover Support to fully deactivate their account. For bookings, cancellations depend on the sitter's policy with options for full or partial refunds depending on how far in advance the cancellation occurs, with specific refund rules for boarding, house sitting, walks, daycare, and add-ons.
To cancel a subscription or recurring service on Rover.com, you generally need to access your Rover account and manage bookings through the app or website. Rover support can also be contacted for assistance via email (support@rover.com) or phone. Since managing your account and bookings requires login, you will need your password to authenticate cancellations. If you don't remember your password, you can reset it using this URL: https://www.rover.com/account/lostpassword/
- Change in plans or schedules that make the service no longer needed.
- Last-minute cancellations requested due to emergencies, illness, or unexpected events.
- Dissatisfaction with sitter or service quality.
- Cost concerns or finding a more affordable alternative.
- Booking errors or mistaken bookings that need to be canceled quickly.
- Shortening or modifying stays which can trigger cancellations under policy rules.
- Preference changes, such as switching to another sitter or pet care option.
- Cancellation policy terms, for example needing to cancel before deadlines to get full refunds.
- Sitter-initiated cancellations prompting clients to cancel and rebook.
- Health issues of the owner or pet causing service disruption.
Rover.com uses a cancellation policy system controlled by the service providers, meaning the refund terms vary depending on the sitter's selected policy, which ranges from same day to seven day cancellation policies. This can lead to partial refunds (50% for first 7 days after service starts) or no refunds if cancellation is close to or after service starts. There is no traditional subscription lock-in, contract, or early cancellation fee, but payments are generally non-refundable once made except as per the specific cancellation policy, and there are no guarantees of full refunds unless canceled well before the booking start. Users should be cautious that cancellation terms depend on the sitter's selection, and fees may be non-refundable if canceling late or after service begins, so cancellations should be timed carefully to avoid losing money.
Before cancelling a Rover.com sitter membership, it's important to know you need to call Rover Support to fully deactivate your profile after setting it to 'Away.' Once cancelled, you will lose access to features exclusive to sitters including the ability to accept bookings and use sitter dashboard tools. Pet owners with Rover do not have memberships to cancel, as they are charged per reservation only. Also, cancelling your membership means your profile will no longer be visible or reachable by pet parents on Rover's platform, which stops any new booking opportunities.
- Account login credentials (email and password) to access your Rover.com account
- Access to the "Upcoming" bookings or requests section in your account
- Details of the specific booking or membership you wish to cancel
- Selection of a cancellation reason from a dropdown menu
- Optional message to the sitter or support when canceling a booking
- Knowledge of the sitter's cancellation policy (for refund eligibility)
- Original payment method information (for refund processing)
- Email access (for confirmation or support communications)
We've actually written a step by step guide on how to get a refund from Rover.com. Check it out!
The Easiest Way to Cancel Rover.com
If you’re frustrated trying to cancel your subscription, membership, or bill from Rover.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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